Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we bought our tree at chiswick location today (dec 8th). They were super helpful and helped us chose and prep. Brandon was helpful and not pushy.”

Helpful Report

Posted 6 years ago

“Brought my tree from St Albans branch. Felipe was very friendly and helpful. Great customer service. Helped me choose a lovely tree. Thank you.”

Helpful Report

Posted 6 years ago

“We brought our tree from Wendover woods. Archie was fantastic, he took time to show us various trees and help prepare the tree for the house. I will be back next year. Thanks Archie”

Helpful Report

Posted 6 years ago

“Lovely trip to Pines and Needles Chiswick this weekend and Brandon was hugely helpful. Thank you!”

Helpful Report

Posted 6 years ago

“Great visit to Pines & Needles in Kenwood and super service from Turner - whole thing easy and efficient- beautiful tree!”

Helpful Report

Posted 6 years ago

“Finn at Kenwood was great....talked me through my options and took care of the tree preparation. Thank you”

Helpful Report

Posted 6 years ago

“Archie, at the Wendover location,made the whole process of choosing a tree easy. He helped us fine just the right one. Service with a smile, thank you.”

Helpful Report

Posted 6 years ago

“Went to Pines and Needles and found a nice 6' tree. Great service from Anya who helped me and was very friendly with my dog”

Helpful Report

Posted 6 years ago

“Beautiful tree and amazing service”

Helpful Report

Posted 6 years ago

“Really helpful team and great with the kids. Versil helped us find the perfect tree with the shape we wanted.”

Helpful Report

Posted 6 years ago

“Turner at Kenwood was knowledgable and took the tree right to the car. Excellent service.”

Helpful Report

Posted 6 years ago

“We got our tree from Fulham yesterday and Finn was very very helpful....we weren’t sure of any of the ones on display and he took the time to listen to what we were after and find us exactly what we wanted.”

Helpful Report

Posted 6 years ago

“Perfect service yesterday from Anya she carried a 8' tree alone for us.”

Helpful Report

Posted 6 years ago

“It’s meant to be a non drop tree but it’s probably the worst I’ve ever had. At this rate it will be pretty bare by Christmas! Won’t buy again it’s not been a great experience, especially considering the price.”

Helpful Report

Posted 6 years ago

Dear Customer, Our real Christmas trees are natural like cut flowers hence we cannot guarantee freshness. We do however have in place a quality guarantee for this reason: https://www.pinesandneedles.com/pages/fresh-christmas-trees Please do get in contact with the team

Posted 6 years ago

“Dimo was fantastic. He helped us find a great fir for our home. The kids absolutely love it. We’ll be back next year!”

Helpful Report

Posted 6 years ago

“Very friendly and top class service from Brandon today (Pines & Needles)in Chiswick. We had the best Fraser fir this year, thank you. Merry Christmas to all !!”

Helpful Report

Posted 6 years ago

“We purchased a beautiful 6ft Nordmann Fir today at Pines and Needles in Chiswick, the tree is stunning. We are really happy with our Christmas tree and by the fantastic help, recommendation and advice of Chris who helped us select an appropriate tree this afternoon. Thank you!”

Helpful Report

Posted 6 years ago

“Fantastic customer service, mostly by Joel at the Brockwell park location. A few others helped out too. Patiently showed us lots of trees till we found what we wanted. We were buying three trees and are quite particular about what we wanted. Joel really understood what we wanted and was dedicated to find us exactly what we wanted. Thank you all.”

Helpful Report

Posted 6 years ago

“Great customer service from Anya. Lovely French touch at pines and needles.”

Helpful Report

Posted 6 years ago

“Pines and Needles Kenwood House Frank did a great job - he greeted us, asked us about our ideal tree and helped us pick one out, and then included our 3 year old in the process of selecting, sawing and netting the tree. He then carried the tree to our car. Consistently lovely atmosphere, particularly around dusk. Our go to place for our Christmas tree. Thanks!”

Helpful Report

Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews