Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,473 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,473 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 10th December 2022

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Pines and Needles 5 star review on 11th January 2022

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Pines and Needles 5 star review on 30th December 2021

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Pines and Needles 5 star review on 25th September 2021

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Pines and Needles 5 star review on 5th January 2021

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very happy with our 6ft Nordmann Fir. We were disappointed that we could not be given additional discount or further benefits as we have been loyal now for 3 years and we were disappointed that a substantial branch of the tree broke. We are also disappointed that the tree is very bent at the top which is causing an issue with the tree topper.\nThis has disappointed us.”

Helpful Report

Posted 54 years ago

“The tree is nicely shaped and as ordered. A little more left on the trunk would help with fitting it in an existing stand”

Helpful Report

Posted 54 years ago

“ordered 6 ft tree. really about 5 ft and a bit misshapen. but otherwise happy and nice delivery man”

Helpful Report

Posted 54 years ago

“pretty and seemed fresh”

Helpful Report

Posted 54 years ago

“Seemed very fresh”

Helpful Report

Posted 54 years ago

“Tree looks amazing and the service was great. The only problem was the the tree damaged the banister when being carried up the stairs. It also was not in any wrapped which created a rather large amount of mess.\n\nOther than that, all good.\n\nMany thanks”

Helpful Report

Posted 54 years ago

“As usual, a lovely tree but the trunk was so wide we had to saw it half thereby losing a good portion of the tree and leaving it slightly lopsided. I think for £80 we should expect to be able to slot it straight into a holder with the minimum of modification.”

Helpful Report

Posted 54 years ago

“the guys were fine but unfortunately the tree was not- Fingers crossed for 3rd time lucky!! Please make sure it'a a Gorgeous Tree- that can be set up - and be study in the stand- as the one which came today- was curved/bulbous on one side of the trunk- so that we weren't able to secure it safely :( Thank you!”

Helpful Report

Posted 54 years ago

“I wish you would/could send an automatic message indicating a 3-hour slot for tree delivery on the day of delivery, rather than the 5 hours....”

Helpful Report

Posted 54 years ago

“Nice Tree”

Helpful Report

Posted 54 years ago

“The tree is amazing - fabulous shape & not dropped a single needle or decoration! Still looking beautiful & going strong! Thank you x”

Helpful Report

Posted 54 years ago

“very good and your people are very nice and helpful”

Helpful Report

Posted 54 years ago

“Very good service - thank you!”

Helpful Report

Posted 54 years ago

“The service was fantastic but the tree was comically bad. We had to send it back for a redelivery. The next available delivery was Sunday which is disappointing as the kids were looking forward to having their tree decorated for the weekend . \nThe delivery team tried their best to help and were very courteous but they had nothing in the truck that was a suitable replacement”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,473 reviews