Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the third year we've had a tree from Pines and Needles - the trees are always lovely, full, an excellent shape - and keep really well too. The budget delivery service is, for me, a little pricey considering it can turn up anytime between 8 in the morning and 10 at night however I am generally very pleased and would recommend it to all.”

Helpful Report

Posted 12 years ago

“Mike came within the time slot - was polite, friendly, checked I was okay to take the tree in - i.e. whether I wanted help. \nNo reflection on Mike, however the "budget" delivery is billed as such & you get a slot of the whole day 0800 - 2200 with no indication at any point when the tree might arrive - this "budget" delivery is, however, still £14.95 - considering the tree was £45.95 - it increases the overall price significantly and you have to give over an entire day to waiting for the tree to come. My dad had to stay up and awake all day in case the tree came.”

Helpful Report

Posted 12 years ago

“Very helpful”

Helpful Report

Posted 56 years ago

“Very pleased. Couldn't have picked a better tree.”

Helpful Report

Posted 12 years ago

“The tree is beautiful, very happy with it.”

Helpful Report

Posted 20 years ago

“The tree was much bigger than the 5ft one i ordered, i think it was more like 6.5ft but in general, great service, lovley tree, good condition, good shape! I will be ordering again next year.”

Helpful Report

Posted 12 years ago

“Gorgeous tree - nicest I've ever had, but it might be worth offering options re: shape as its so bushy its almost entirely taken over my living room!”

Helpful Report

Posted 19 years ago

“Very fresh, beautifully shaped tree which lasted all holiday.”

Helpful Report

Posted 16 years ago

“very pleased a lovely tree thank you”

Helpful Report

Posted 12 years ago

“Efficient service and cheerful deliverer\nTree looks great and the free mini one is sweet! On the table as centrepiece!”

Helpful Report

Posted 56 years ago

“Delivery of our tree was well signposted in advance, alerted by the driver prior to delivery and installed speedily and without fuss. Very professional. Pines & Needles is to be commended for excellent service which, unfortunately, is increasingly rare nowadays.\n\nRegards\n\nPhil Macer”

Helpful Report

Posted 12 years ago

“Great tree and special thanks to delivery guys. We weren't in when they came, but they called and let us know where they had put it.”

Helpful Report

Posted 12 years ago

“The tree is brilliant and the phone number was very helpful when we had any questions.”

Helpful Report

Posted 56 years ago

“Great service thank you!”

Helpful Report

Posted 12 years ago

“lovely tree - the boys nearly left until I pointed out it was wobbling and gettings it in the pot was the primary reason I use your service. Size and height great - slightly saddened by the top, which divides into two”

Helpful Report

Posted 56 years ago

“As always an excellent service, the tree is magnificent.”

Helpful Report

Posted 56 years ago

“Ordering & delivery all very straightforward and efficient. However, trees both had to have several branches sawn off as virtually NO trunk visible to get into a stand! A lot of work that took the shine off the "easier option" of delivery. Also the smaller tree is now looking very pathetic without its lower limbs! By the time the trees were received it was too late to go out and get replacements - very disappointing and quite exhausting for a senior citizen to deal with!”

Helpful Report

Posted 56 years ago

“Lovely tree, well decorated.”

Helpful Report

Posted 56 years ago

“Outstanding service all round - you have one very satisfied customer. Thank you!”

Helpful Report

Posted 56 years ago

“Excellent service and beautiful tree - thank you!”

Helpful Report

Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews