Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,551 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,551 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tree is beautiful, very happy with it.”

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Posted 19 years ago

“The tree was much bigger than the 5ft one i ordered, i think it was more like 6.5ft but in general, great service, lovley tree, good condition, good shape! I will be ordering again next year.”

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Posted 12 years ago

“Gorgeous tree - nicest I've ever had, but it might be worth offering options re: shape as its so bushy its almost entirely taken over my living room!”

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Posted 19 years ago

“Very fresh, beautifully shaped tree which lasted all holiday.”

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Posted 16 years ago

“very pleased a lovely tree thank you”

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Posted 12 years ago

“Efficient service and cheerful deliverer\nTree looks great and the free mini one is sweet! On the table as centrepiece!”

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Posted 55 years ago

“Delivery of our tree was well signposted in advance, alerted by the driver prior to delivery and installed speedily and without fuss. Very professional. Pines & Needles is to be commended for excellent service which, unfortunately, is increasingly rare nowadays.\n\nRegards\n\nPhil Macer”

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Posted 12 years ago

“Great tree and special thanks to delivery guys. We weren't in when they came, but they called and let us know where they had put it.”

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Posted 12 years ago

“The tree is brilliant and the phone number was very helpful when we had any questions.”

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Posted 55 years ago

“Great service thank you!”

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Posted 12 years ago

“lovely tree - the boys nearly left until I pointed out it was wobbling and gettings it in the pot was the primary reason I use your service. Size and height great - slightly saddened by the top, which divides into two”

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Posted 55 years ago

“As always an excellent service, the tree is magnificent.”

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Posted 55 years ago

“Ordering & delivery all very straightforward and efficient. However, trees both had to have several branches sawn off as virtually NO trunk visible to get into a stand! A lot of work that took the shine off the "easier option" of delivery. Also the smaller tree is now looking very pathetic without its lower limbs! By the time the trees were received it was too late to go out and get replacements - very disappointing and quite exhausting for a senior citizen to deal with!”

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Posted 55 years ago

“Lovely tree, well decorated.”

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Posted 55 years ago

“Outstanding service all round - you have one very satisfied customer. Thank you!”

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Posted 55 years ago

“Excellent service and beautiful tree - thank you!”

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Posted 55 years ago

“Excellent - gets better every year. Roll on 2014.”

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Posted 55 years ago

“First class tree and service - third year running. Highly recommended.”

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Posted 12 years ago

“Tree was delivered on time by very friendly delivery team. Tree is lovely height(a little sparse on foliage at the top)Overall a great Christmas addition to the office. Would definitely use again.”

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Posted 12 years ago

“tree looks great. it was delivered about right in the middle of the scheduled time. But what happened to the kilts? I missed that the delivery men weren't wearing kilts! :(”

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Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,551 reviews