Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tree absolutely fantastic! Staff - miserable, not like previous years at all!!”

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Posted 12 years ago

“Excellent”

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Posted 56 years ago

“tree was much larger than expected, more 5 ft than 3 which was a shock but still a very nice tree”

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Posted 56 years ago

“So pleased with my tree it is really lovely. As usual delivery was faultless and the delivery man Abdullah was a credit to you. Thank you”

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Posted 56 years ago

“brilliant”

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Posted 56 years ago

“Oh, sorry! And the tree is beautiful and has a perfect shape. Thank you! \n\nRoman\n”

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Posted 12 years ago

“Excellent service all round”

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Posted 56 years ago

“It's a beautiful tree and just as described; very fresh and smells great”

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Posted 15 years ago

“Delivery was a day early but tree fine and what we expected. Only comment is that it would have been good to know we needed a saw”

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Posted 56 years ago

“Ordering was very easy and quick.\n\nThe tree is perfect. Really bushy and well shaped-the best which I have ever seen.\n\nThe delivery team were very helpful and efficient.\n\nSo all perfect.\nMany thanks and see you next year!”

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Posted 56 years ago

“Brilliant tree - my wife says the best we have ever had - shape, density, everything! Able to choose delivery date to suit and dropped off when promised, thank you.”

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Posted 11 years ago

“excellent tree and shape”

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Posted 56 years ago

“excellent, very impressed, fresh tree with great shape”

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Posted 56 years ago

“Fab tree, great service. Two years in a row. Well done guys.”

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Posted 13 years ago

“The time slot that we selected was not adhered to, which resulted in the tree being installed at a much busier time and caused access problems for our staff.”

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Posted 12 years ago

“Very good tree, lasted well”

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Posted 15 years ago

“Great service!”

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Posted 13 years ago

“Nice guys - on time, professional, friendly, thorough. \nThe tree is beautiful. Perfect on all fronts. Thank you very much, so pleased!\n”

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Posted 56 years ago

“The tree is beautiful - love it and Dravko and his colleague were very good at installing the tree and putting the lights on for us. They were very pleasant and helpful. I will definitely use you again. Thanks for making me happy.”

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Posted 12 years ago

“Was really helpful and quick both trees are amazing!! Thanks!!”

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Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews