Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chris was great helping us with our tree in Chiswick, Merry Christmas!”

Helpful Report

Posted 6 years ago

“They had the most amazing selection of trees. Dimos made it such fun picking out a tree. Really great service. We would definitely recommend getting a tree here.”

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Posted 6 years ago

“Lucas was great in Wendover Woods, very helpful to find the one ! Big thanks”

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Posted 6 years ago

“It was such a great experience picking out a tree today. Dimo was fantastic and so patient with all our questions. We picked up a beautiful tree that looks so festive in our new home. It was a little on the higher end of our price range but seeing it now in our home definitely makes me feel like it was worth it.”

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Posted 6 years ago

“Great service from Brandon at the Chiswick site! Got a perfect nordman 6ft and a holding stand ...the profits of the latter go to charity! Merry Christmas guys!”

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Posted 6 years ago

“Top notch service from Badger at Kingston.”

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Posted 6 years ago

“Today we bought our Christmas tree from the pines and needles shop at wendover. Ben was brilliant helping us dig through the vast selection of trees to find the perfect one for our family. I couldn't recommend wendover pines and needles enough, especially Ben! We were delighted to find out that all of the trees are grown organically in the Highlands.”

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Posted 6 years ago

“Highly recommend pines and needles in Chiswick. The trees are laid out nicely and open so you know exactly what you are picking. Brandon was incredibly polite and helpful to us as were his other two colleagues. Overall super service !”

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Posted 6 years ago

“Badger was so helpful in the kingston store! Thanks a lot!!”

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Posted 6 years ago

“My tree was due to be delivered on the 29 November it has not arrived The wreath was delivered but not the tree”

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Posted 6 years ago

“Brandon at Chiswick did a great job with helping us select the perfect tree.”

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Posted 6 years ago

“Natalie and tatts were amazing and our tree is perfection”

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Posted 6 years ago

“Purchased from Wendover Woods today, Appalling experience and no advice given how to maintain tree, as staff are young people who have had 4 hours corporate safety training in London - how know nothing about product they are selling. This no needle drop tree which is still outside has been shedding needles all afternoon started when looked at back of car and even when placed on deck - is going back when I can finally get hold of someone at this company ! This was a very expensive product 52 pounds for 5ft tree and expect it to at least keep its leaves My 1st Christmas experience completely ruined by complete commercial/ corporate greed Also if you are so committed to ethical products & environment - then stop giving staff very cheap ( even worse than primary) fake scottish kilts to wear - what was the point And on top of poor quality product, & services, this large company have replaced a longstanding local seller at this location and have completely ruined what always was a special start to Christmas & the trees never shred 1 needle. Complete disappointment”

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Posted 6 years ago

“Excellent service from Archie at Wendover. Friendly and helpful. However compared to the previous provider at Wendover the prices have jumped about 30% so the company is not offering as good value as the previous one. We went for a Nordman value 5 foot which was £36. If you choose well then yuo can get a good 'value' one. Non value trees too procey for us”

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Posted 6 years ago

“Only one of two trees arrived. Ordered months ago!”

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Posted 6 years ago

“great service from Yany , helping us deciding which tree was best explained different sizes , types of trees and different light options available”

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Posted 6 years ago

“Great range of trees. Warm friendly and really helpful staff. Sam at Kingston was very patient whilst i picked my “perfect”tree. Outstanding customer service. Thank you.”

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Posted 6 years ago

“Excellent service from Julen at Kingston”

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Posted 6 years ago

“Great service at Pines and Needles! Staff were really friendly and helpful and found exactly what I was looking for. Extra thanks to Malachi for providing great customer service! Thanks so much! :)”

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Posted 6 years ago

“Terrific all around”

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Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews