Good morning,

I have been buying your tree for over four years and always purchased a 7 ft Norman for delivery last week November.

This year the tree is compliantly dry and has last all his needle. it is watered every day in an American tree base that retain water.

I am extremely disappointed with the poor quality of the tree. Pine and needles are becoming very expensive and are increasing their price every year.

I will have order a tree from a local florist as the price are becoming similar.

Best regards
Posted 7 months ago
Dear Customer,

Sorry to see that your rating is low. Please do take a look at our quality guarantee here: https://www.pinesandneedles.com/pages/fresh-christmas-trees.

Out Christmas trees are natural products so we cannot guarantee look, shape or freshness hence our guarantee policy.
Posted 7 months ago
Pines and Needles is rated 4.20 based on 1,818 reviews

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