Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,555 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, very pleased indeed.”

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Posted 56 years ago

“Even better, and beautiful.”

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Posted 56 years ago

“Big bunches, great.”

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Posted 56 years ago

“Excellant, beautiful tree.”

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Posted 56 years ago

“Very pleased yet again. There was a glitch with the first tree being coated in mud, but Ish, who has delivered to us for years now, got a new one same day. A beautiful tree. Good communication all round. Many thanks and Merry Christmas!”

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Posted 56 years ago

“Delivery was fine, tree not so great. A nordmann dropping needles like there's no tomorrow. No care instructions offered.”

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Posted 56 years ago

“great service friendly efficient a little late but I did not mind”

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Posted 56 years ago

“excellent and good value”

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Posted 56 years ago

“it was a great customer experience - from order to delivery. thanks for being attentive and responsive - it makes a big difference!”

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Posted 56 years ago

“I just want to comment that the whole customer experience was simply superb; from selecting the items that I needed (so many to choose from at my selected price range), right up to the delivery of the items (prompt, friendly and without omissions or breakages). Communications were also excellent.\n\nI would happily deal with Pines and Needles everyday if I could!\n\nI am already looking forward to next Christmas and making use of your services again.\n\nMany Thanks.\n\ndp.\n\n”

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Posted 56 years ago

“nice”

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Posted 56 years ago

“Great service and all very quick and smooth. Thanks Monika \n”

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Posted 56 years ago

“the delivery was good but the tree was broken”

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Posted 56 years ago

“As always, efficient, on time service. Very professional”

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Posted 56 years ago

“I never received my decoration package! I have tried calling and no one has returned my calls. I will have to call my bank and request they do a charge back if this is not resolved ASAP. Please refund to my card 123.48.”

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Posted 56 years ago

“tree is beautiful”

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Posted 56 years ago

“lovely tree”

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Posted 56 years ago

“Reasonable Price”

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Posted 56 years ago

“Must express my disappointment the tree delivered was not 4 ft as requested but taller and it is also sparse at the top in terms of branches. So looks rather sad or is that just me projecting when I look at it.”

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Posted 56 years ago

“I was really impressed because I mentioned it would be nice if it was a little taller and it is taller, the perfect height for our ceiling”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,555 reviews