Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,549 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,549 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tree was delivered on November 29th and I don’t think it will make it to Christmas. Upon delivery it she’d so many needles that no amount of watering since has kept needles attached. It’s also really gappy with large spaces between branches that I’ve tried to hide with decorations. Total rip off for £100 as it’s such a bad tree. To add to that after it was delivered I got a weird call from their customer service saying that the driver had told them I bought something (no idea what) and I owed them money?! Wouldn’t buy from this company again and wouldn’t recommend to anyone.”

Helpful Report

Posted 4 years ago

“I bought the most beautiful Christmas tree while at pines and needles all thanks to the help of kelvin he was an absolute star and really went above and beyond for me. Thank you kelvin !!!”

Helpful Report

Posted 4 years ago

“I walked past them in Ealing broadway and the place looked amazing, had that real festive energy and smell. I vowed to get a small tree on my way back. I came, asked the price and the girls (Sandrine and Valerie) were friendly helpful and i walked away a happy lady jn 5 minutes tops. Made me feel very festive and cheered me up :) thanks ladies!”

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Posted 4 years ago

“Wrong tree size delivered. Delivered before time slot I booked therefore I did not see at time of delivery. Getting no answer from customer service telephone, email, contact us button. Voicemail full so unable to leave message. Very unhappy.”

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Posted 4 years ago

“I LOVE my Christmas tree from pines and needles. Best that I have ever bought and for such a great price. My kids love it and its so low maintenance. Pines and needles Greenwich had great customer service and really helped me find my perfect tree. A special thanks to Reece who helped us- lovely guy, so friendly and helpful. Will definitely be going back next year!”

Helpful Report

Posted 4 years ago

“Ealing Branch: Lucy was the best - she spent quite some time with our chosen tree, packing it and trying it on the stand to make sure chosen 5ft tree fit our stand for 6-8ft trees. Her colleagues Ben and Valerie were helpful too. Very cheery team! Trees are perfect this year.”

Helpful Report

Posted 4 years ago

“Kids chose the tree, £74, + £20 for delivery, next day or 10pm to be accurate completely the wrong tree, different code number shows up. They then wont deliver the replacement until the same time the following night, so I trash my car take the wrong tree back and change it for another, where is my delivery credit, they are useless and just ignore all communication. rip off merchants”

Helpful Report

Posted 4 years ago

“My tree arrived after 10pm although I paid for the time slot of 1pm to 6pm. You said you would refund £10 for inconvenience. It is not inconvenience but you did not fulfill the service for which you charged an extra money. I pointed it out and there has been no reply since then.”

Helpful Report

Posted 4 years ago

“A very poor experience. After managing to navigate the poor website to order and pay for a tree and stand and delivery - we got an email confirming a "No tree delivery courier" service!! Now - in plain English this means no tree would be delivered, so we didn't know whether we'd get the tree and stand delivered - or just the stand - what sort of business would offer trees for sale, take the money, charge for a courier, and then send out a receipt headed "No tree delivery courier service" - so, we cancelled the order and asked for a refund (delivery is a week away) - tried numerous times to speak with them to ask in what way "No tree delivery courier service" might actually be in real life "Tree delivery courier service" but unable to speak with anyone several times, straight to voicemail box which is full so no message can be left. No chat function either. Their trees DO look nice as they sell them nearby in Fulham Broadway, so we'll not visit there, pick a tree, and pay for a real delivery of a tree from there. We'll also check with our bank that the refund comes through - very disappointing customer journey, and very confusing use of language - rather like ordering some chocolate online to be delivered next day, and getting confirmation that a "No chocolate delivery" will take place!!!”

Helpful Report

Posted 4 years ago

“Myles was very helpful. We found a very nice tree because of him. Thanks very much!”

Helpful Report

Posted 4 years ago

“Better customer service needed generally. A couple of people were genuinely trying to resolve a situation gone very wrong on their end (out of stock tree, wrong tree delivered, delivery delay of 2+ days), others did not seem to be able to put themselves in their customer's situation and lacked empathy. Retooling recommended - conflict resolution and customer service. Disappointed overall this year and put two stars for the three persons who were kind.”

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Posted 4 years ago

“Perfectly 100% happy”

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Posted 4 years ago

“Fantastic service at the Ealing Location, many thanks to Lucy, Valerie & Ben help choosing our 8ft tree, and helping get it to the car, it looks beautiful now dressed!”

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Posted 4 years ago

“Bobby was super helpful at the Greenwich Park site! Great customer service!!!!! Catherine”

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Posted 4 years ago

“Casey was extremely helpful with our purchase - lovely trees and great staff.”

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Posted 4 years ago

“Great selection of healthy looking trees at the Putney Pines and Needles; quick and helpful service from Ash who took my tree across the busy road to my car: many thanks.”

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Posted 4 years ago

“I booked for the slot between 1300-1800. The tree arrived at 2210. I paid for the slot and installation. I am waiting for the refund.”

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Posted 4 years ago

“Bought a tree and stand from the Notting hill location. Very friendly and great tree, we love it!”

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Posted 4 years ago

“Pines & Needles Maida vale : Joe was just great - Super friendly and helpful ! And beautiful Christmas tree ! Merry Christmas !”

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Posted 4 years ago

“ealing common team esteban, jacob, karl, ollie, mohammed, ludo, karolina, pon- great service thank you”

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Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,549 reviews