A very poor experience. After managing to navigate the poor website to order and pay for a tree and stand and delivery - we got an email confirming a "No tree delivery courier" service!! Now - in plain English this means no tree would be delivered, so we didn't know whether we'd get the tree and stand delivered - or just the stand - what sort of business would offer trees for sale, take the money, charge for a courier, and then send out a receipt headed "No tree delivery courier service" - so, we cancelled the order and asked for a refund (delivery is a week away) - tried numerous times to speak with them to ask in what way "No tree delivery courier service" might actually be in real life "Tree delivery courier service" but unable to speak with anyone several times, straight to voicemail box which is full so no message can be left. No chat function either. Their trees DO look nice as they sell them nearby in Fulham Broadway, so we'll not visit there, pick a tree, and pay for a real delivery of a tree from there. We'll also check with our bank that the refund comes through - very disappointing customer journey, and very confusing use of language - rather like ordering some chocolate online to be delivered next day, and getting confirmation that a "No chocolate delivery" will take place!!!