Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,549 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,549 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 trees and accessories in October to be phoned the day before delivery that many items are out of stock and will not be sent. Checked on their website and you can still order these products. Tried for hours and hours to contact them and they never answer the phone. Please avoid if you want a stress free Christmas.”

Helpful Report

Posted 4 years ago

“I went to Fulham Pines and Needles (North End Road) and Gus was very helpful. He knew exactly where to locate the perfect tree after I told him my requirements. Lovely guy and great smile too!”

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Posted 4 years ago

“I had been a loyal customers for 6 years, but have to say this morning's delivery was utterly disappointing... I had to send the delivery guys away with the tree as they were not able to install it properly, and customer service is unreachable!”

Helpful Report

Posted 4 years ago

“It’s not my first time ordering from P&N but this time unfortunately, I’ve received the wrong tree. Paid for a big one and received a smaller one. Can’t get hold of them on the phone :(”

Helpful Report

Posted 4 years ago

Hi Ikram, Apologies it is very busy this year but we will ensure you get the right tree as soon as possible. We will forward your invoice to the team and they will be in contact soon. They will rearrange another delivery for the correct tree.

Posted 4 years ago

“Bought 2 trees at Richmond Pines and Needles. Josh was so helpful, helped give tree advice showed us plenty to choose from, carried them, chopped the bottom off without being asked. All round great experience. Thanks Josh, we’ll be back next year!”

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Posted 4 years ago

“Fantastic Service from Ryu at Pines & Needles Putney”

Helpful Report

Posted 4 years ago

“I was given a Nordmann Fir after ordering a Fraser Fir and only realised once installed.”

Helpful Report

Posted 4 years ago

Hi Joanna, Sorry to hear that! We take pride in our customer service. Our team will be in contact with you.

Posted 4 years ago

“Ash and Ella were amazing and incredibly helpful. They made our experience picking out a tree fantastic! We will definitely be back next year. Our tree is beautiful and Ash gave great advice in helping us pick out the right tree for our house. Excellent service! 5 stars all around!!!”

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Posted 4 years ago

“Very happy, thankyou”

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Posted 4 years ago

“If going by last year then all very good”

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Posted 4 years ago

“Amazing the ONLY place to buy your tree - great customer service and super tree 🌲 Thank you 🙏🏻”

Helpful Report

Posted 4 years ago

“We ordered a 7ft Christmas tree for delivery. Normally we take a lot of time picking one out for ourselves but had to rely on someone else to get it right for us. They did amazingly - a beautiful tree, evenly bushy and super healthy looking”

Helpful Report

Posted 4 years ago

“Shish and his other team member went out of their way to help me sort out an error in my order, and came back right away with the product I forgot to order. They even took extra time to install it, even after spending so much time sorting out the issue already. Two absolute stars! Thank you so much to them. On other notes, the tree is beautiful and the whole office loves it.”

Helpful Report

Posted 4 years ago

“Unfortunately I ordered a 7ft Fraser Fir but a Nordman Fir was delivered instead to the doorstep. The driver was back in the van and away by the time the tree was in the house. Suffice to say a little disappointing…”

Helpful Report

Posted 4 years ago

Dear Customer, Apologies! We take pride in making sure our customers are happy. Our customer service team will be in contact today to discuss a replacement if you wish.

Posted 4 years ago

“Tree last year from O&N was very dry right from the start. But this year it’s beautiful and healthy and sucking up water like it should. Delivery was smooth and friendly. They installed into our tree base efficiently.”

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Posted 4 years ago

“Really pleased with the tree Christmas, just the right size for our office”

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Posted 4 years ago

“Very easy to order online and impeccable delivery service!”

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Posted 4 years ago

“The product is great, the delivery too. But I was shocked that the delivery man wasn't wearing a mask in this day and age, when he knew he had to bring the tree indoors.”

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Posted 4 years ago

“Amazing tree 1 so pleased with the service, delivery and tree. It is beautiful and smells amazing. Thank you guys!”

Helpful Report

Posted 4 years ago

“Pretty decent experience and I'd say "over delivered" as I ordered a 6ft tree but got a 7'9ft tree.... just happy it into my flat but next time will definitely order small since it was quite a bit larger than expected.”

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Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,549 reviews