Better customer service needed generally. A couple of people were genuinely trying to resolve a situation gone very wrong on their end (out of stock tree, wrong tree delivered, delivery delay of 2+ days), others did not seem to be able to put themselves in their customer's situation and lacked empathy. Retooling recommended - conflict resolution and customer service. Disappointed overall this year and put two stars for the three persons who were kind.
2 years ago
Pines and Needles has a
4.2
average rating
from
2,472
reviews
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