Booked through Pets Pyjamas but unfortunately had to cancel. Told we would get the deposit back minus 10% admin which I agreed to. Told the contract is, refund could take up to 28 days but usually less time. It has now been 7 weeks and we are still waiting. Sent numerous emails with no response and phoned several time, leaving a message on the answer phone Asking for them to ring back but again no response. I am feeling very frustrated as they can take money off you straight away but won’t give you the refund back and ignores any correspondence. I thought 28 days was excessive having to wait but 7 weeks with no response is unacceptable. Please do not use this company as they are definitely unprofessional.