PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient got replies to queries straightaway.”

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Posted 4 months ago

“Really helpful lady I spoke to on my booking, I don't think I have ever had such a good experience,brilliant booking process from start to finish”

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Posted 4 months ago

“Easy to use website”

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Posted 4 months ago

“Friendly helpful and it made booking easy I have used this site before and had good hotels”

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Posted 4 months ago

“Cancelled our booking a week before we were due to go, no explanation or call to us to explain why. Dreadful service as cannot contact them at weekends either having got the notification at 5pm on a Friday”

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Posted 4 months ago

Dear Mr Linnitt, Thank you for your email, and I am sorry for the disappointment and inconvenience caused by the cancellation of your booking. Unfortunately, we experienced an unexpected operational issue with the hotel which we initially hoped could be resolved without affecting upcoming reservations. As soon as it became clear that the issue could not be rectified in time for your stay, we contacted affected customers, including yourself, to advise that the booking could no longer be honoured. I appreciate that receiving this notification shortly before your arrival date, and late on a Friday, was frustrating. We certainly did not intend to leave you without sufficient notice, and we understand your concerns regarding the lack of weekend contact availability. Please accept our sincere apologies for the disruption caused to your travel plans. The delay in communicating was solely because we were actively working with the hotel in the hope of avoiding cancellations altogether. Once we knew this would not be possible, we issued notifications as quickly as we could. We regret that your experience fell below expectations and appreciate your feedback. Kind regards, PetsPyjamas

Posted 4 months ago

“There were no dog treats in our room and no dog beds as advertised. It was good that we had taken our own”

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Posted 4 months ago

“Used petspyjamas 3 times so far and it has been a very succesful experience each time.”

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Posted 4 months ago

“Very easy to book and pleased with the offer”

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Posted 4 months ago

“Good deals and website very easy to navigate.”

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Posted 4 months ago

“Great value and helpful freindly staff!”

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Posted 4 months ago

“Good, except it took some time before the reservation was confirmed. I appreciate you had to check with another party.”

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Posted 4 months ago

“Easy to book”

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Posted 5 months ago

“Great website.. have booked a number of trips via PetsPyjamas and cannot fault their customer service. Really like the addition of access to a Vet, and was very grateful to have the use of this service on one trip.”

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Posted 5 months ago

“Booked a 2 night dinner bed and breakfast offer for my wife and myself and our dog via PP this morning. Got back to us very quickly to say hotel only had a smaller dog friendly room available for required dates and would that be ok. Told them we needed larger room as have big dog and dog bed and they quickly arranged alternative date. We could have dealt with hotel directly but couldn’t fault their customer service and would use them again.”

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Posted 5 months ago

“We have stayed with Pets Pyjamas once before, a super hotel and stay. Due to our circumstances I booked by phone and Linda, who I spoke to, was excellent, even when she rang me back the following day to say there was a problem, not hers, and did I want to re book at a different hotel if one could be found to suit. A new hotel was found and the booking made with no hassle for me at all. Thank you Linda 10/10.”

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Posted 5 months ago

“Our very first trip away, a few years ago, was with our previous pet Murphy who was diabetic, PetsPyjamas made sure everything was in place at our chosen hotel ensuring we could refrigerate his caninsulin prior to our visit. It's the little things like this that go a long way to ensuring we had a worry free break. They also provide Murphy with a personalised blanket and treats. I would definitely recommend using PetsPyjamas the hotels they use are excellent for being very very dog friendly”

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Posted 5 months ago

“Great service, excellent hotel thank you from us & the dogs x”

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Posted 5 months ago

“Absolutely shocking the lack of response from PJ - our first booking - probably our last. I needed to book onward travel and to try to amend the dates due to a funeral but it has proved impossible to get any response from them.”

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Posted 6 months ago

Hello Mrs Griffiths, Thank you for your feedback. We replied the following day and explained that your preferred date was not available at the hotel, so we asked for an alternative date to proceed. We also resent your booking confirmation, as the initial confirmation had not been received. We suggested that it may have been sent to your junk folder. Please let us know if you require any further assistance and we hope you have an enjoyable stay. Kind regards PetsPyjamas

Posted 6 months ago

“I've previously booked hotel night with you on March 21st 26 for my wife birthday & our wedding anniversary. We went to the same hotel as we got married in 22 years ago can I say very helpful service , great communication updated everything straight away . Thank you so much for the booking support this is why we booked with you again. Martin rideout-hutchings.”

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Posted 6 months ago

“Easy to book and the last holiday I had was a fab doggie friendly hotel so I’m in no doubt this will be too .. in fact I’ve booked 2 doggie friendly hotels to stay in ..”

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Posted 6 months ago

PetsPyjamas is rated 4.7 based on 1,820 reviews