PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,749 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,749 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

PetsPyjamas 5 star review on 22nd February 2026

Andrew Tilley

Laura Hacking

3593

Anonymous

Anonymous // 01/01/2019

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“Fast, friendly & efficient.”

Helpful Report

Posted 11 months ago

“Very helpful with my booking. Helped me sort my dates. If my holiday is as good will be very pleased.”

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Posted 11 months ago

“Such a simple booking process with PetsPyjamas and so my amazing hotel / country destinations to choose from. Highly recommend”

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Posted 11 months ago

“Sam Glynn answered the phone really speedily and her follow up call after speaking to the hotel was also prompt and informative. She has a very amiable voice and manner and was very patient and helpful. An excellent ambassador for your organisation. As a first experience of your company it was extremely encouraging thank you. Sam is a credit to you and if all goes well with the actual hotel (the reviews looked good) I anticipate that we shall be back. Thanks again to Sam and to you for a brilliant introduction to pets pyjamas. Kevin 👍🙂”

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Posted 11 months ago

“I have never used this company before, but I must say very impressed with the service. Dealt with Sam Glynn who was very helpful. Just looking forward to our mini break now.”

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Posted 11 months ago

“Excellant Customer Service. Very helpful”

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Posted 11 months ago

“We literally booked our holiday with PetsPyjamas in 10 minutes - logged onto the site, picked our dog friendly pub in Devon, got our quote and paid our deposit. User friendly website, clear photo’s of accommodation and hassle free booking ! Hubby, puppy and I off on our adventures… can’t wait !!!”

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Posted 11 months ago

“Pre booking very responsive and helpful but unfortunately after booking there was no response to email or text to clarify details of my booking which was disappointing”

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Posted 11 months ago

“Very helpful team Great customer experience and service Will definitely be using again Andy”

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Posted 11 months ago

“Really easy booking process, Sam G arranged holiday for us, she was very knowledgeable, helpful and friendly. Would definitely book through pets Panama’s again.”

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Posted 11 months ago

“wonderful service - request information on a hotel and received the details within an 30 minutes of the request - great service”

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Posted 11 months ago

“Great efficient service”

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Posted 11 months ago

“Excellent service, very friendly and helpful too”

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Posted 11 months ago

“PetsPyjamas never fail to respond quickly and efficiently. They are a pleasure to deal with and every hotel we have stayed in has been wonderful with combative rates, I would look no further for future bookings.”

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Posted 11 months ago

“Good first time experience . Agents were very prompt in dealing with requests and even after the booking was complete they helped very quickly with a query I had.”

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Posted 11 months ago

“Very informative and helpful on phone. Lovely to speak with a real person withqueries.”

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Posted 11 months ago

“Totally misled by website, if you change the date you do not get the deal advertised! Could book chosen hotel directly for same price.”

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Posted 11 months ago

“Booked The Ship at Mundesley last minute. Great B and B deal with the dogs included. Will definitely use you again.”

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Posted 11 months ago

“Just so easy to book from start to finish. Sam called me to go through everything in detail”

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Posted 11 months ago

“Just a telephone call gave me all the information I needed to book our stay. Have already recommended PetsPyjamas to two separate friends who own dogs because I was impressed with the experience I had.”

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Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,749 reviews