Horrendous customer service from start to finish. I booked accommodation valued at over €1000+ Changes to our dates were required and despite numerous emails and voicemails, it took almost a week for someone from “support” to respond. I started to lose confidence and started to worry about our holiday and the financial security of this company. Despite apologies and promises to upgrade our welcome pack, I cancelled. Holidays are too expensive and too precious to mess with and I had no confidence that Pets Pyjamas would provide the service. Now four weeks later, and many more emails and irate phone calls, I am still chasing a refund on our credit card. We have had to lodge a dispute with our credit card company and I have also spoken to our solicitor to help. Such a huge waste of time and much added aggravation that could have been avoided. I cannot recommend this company and only hope My review will deter others from falling into the black hole we found ourselves in when booking our holiday with this company. Never again.