PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,781 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th June 2026

Julie Turner

PetsPyjamas 5 star review on 10th May 2026

Alison Adams

3618

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unsatisfactory handling of query, insufficient information when booking, will not use again”

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Posted 5 years ago

Dear Mrs Banes-Walker, I am sorry to hear about your experience with us. Having investigated this further with the team, I can confirm that check-in and check-out times vary at the moment in order to ensure properties are given thorough cleaning as per Government COVID recommendations. We apologise for any inconvenience this may have caused you and hope you enjoy your stay. Best wishes, Aimee from PetsPyjamas 🐾

Posted 5 years ago

“Jen was great, listened to what I wanted and gave me a range of options to look at. Really fast and efficient. Would highly recommend and will be booking again.”

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Posted 5 years ago

“Quality service prompt and informative”

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Posted 5 years ago

“Due to Covid we have had to postpone Twice. However your rep has been most helpful tracking down the references and making a new booking for us.”

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Posted 5 years ago

“Jodie was very helpful, friendly and professional and was able to fulfil our request. We are now looking forward to our break with Millie our Shih tzu.”

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Posted 5 years ago

“Used pets pyjamas for the first time last night online, had just finished typing my enquiry when my phone rang to go through my request - excellent service throughout the booking process would definitely use again and recommend to all my friends and family thanks”

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Posted 5 years ago

“So happy with the site and the service , Lynda is amazing she understood exactly what I was looking for and found the perfect place during a very difficult time as just out of lockdown and everything booked. Shall defo be booking again with peace of mind 🐶”

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Posted 5 years ago

“Always very friendly on the end of the phone.”

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Posted 5 years ago

“Great experience - communication received from Lynda Kitt was first class. She kept me informed and responded promptly to all questions - made me feel like she really cared about our little family which of course includes Gracie dog”

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Posted 5 years ago

“I appreciate the courtesy and helpfulness of the staff. When we had to cancel last year due to lockdown, our money was returned promptly. On booking recently, David Chick, after I mentioned it, went to the trouble of contacting the hotel to see if dinner could be added to the three for two. I get the impression that nothing is too much trouble.”

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Posted 5 years ago

“The experience I have had with PetsPyjamas has been brilliant from start to finish. The service from Claire was exceptional and she made everything so easy and had a personal touch throughout our conversations. Would highly recommend this service and will use them for future bookings.”

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Posted 5 years ago

“Have used PetsPyjamas twice now and have found them helpful, friendly and provide an excellent service.”

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Posted 5 years ago

“I haven't yet been on my holiday but I would like to give feedback on the booking experience. I could not have asked for more helpful staff. They both responded to my request to book a holiday quickly and then gave me good advice on the best places they had available. Thank you and I'm looking forward to my first Pets Pyjamas experience.”

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Posted 5 years ago

“I have never booked a holiday for to include our dogs before, Pets Pyjamas made it very easy and I cannot wait for my holiday. Melanie was very helpful.”

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Posted 5 years ago

“Easy trouble free booking”

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Posted 5 years ago

“Quick response”

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Posted 5 years ago

“Jen was so good! Absolutely amazing! Can't thank her enough!”

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Posted 5 years ago

“Excellent very helpful and extremely friendly staff gave me exactly what I was looking for and would definitely recommend to anyone.”

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Posted 5 years ago

“Angela was a real star turn, SO patient, made suggestions, offered alternatives, we finally found something that I am sure will be perfect, and we are now looking forward to the "escape from Covid" break. This must be such a busy year, so it was good that Angela's perseverance paid off. Your hotels all look good, thank you again Angela. and to be of a high standard.”

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Posted 5 years ago

“Very impressed with everything !”

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Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,781 reviews