PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,751 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,751 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 11th March 2026

Susan Smith

PetsPyjamas 5 star review on 5th March 2026

Gary Fisher

PetsPyjamas 5 star review on 3rd March 2026

SHARON COOPER-WESTHEAD

PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

3598

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use and helpful service team”

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Posted 4 years ago

“Such a positive first experience with PetsPyjamas. Angela was amazing and listened exactly to what I was looking for and came back with the perfect place at a great price after making the enquiries for me. Looking forward to my first family trip with our new puppy and to booking more trips with PetsPyjamas!”

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Posted 4 years ago

“Easy process for booking-fast response and queries answered promptly”

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Posted 4 years ago

“I had a slight hitch with the actual booking but Karen quickly and efficiently sorted everything out, so very pleased. The 4 star is for the glitch in the booking but I would give Karen 5 stars for remedying the little problem. Hoping that the holiday goes as well!”

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Posted 4 years ago

“It's worth getting a dog just to be able to use Pets Pyjamas excellent booking service! We do actually have a dog, and the service that we get from Pets Pyjamas is beyond compare. The phone is always answered promptly, and the queries dealt with effectively and efficiently, and always in a cheery voice. A great company in every way, and with a great choice of hotels.”

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Posted 4 years ago

“Fantastic service received from Karen who promptly contacted me by phone and email regarding my online booking request. Karen went on to get me a great value deal. This is my second booking with petspyjamas and have recommended to friends and work colleagues as much cheaper than booking direct with hotels.”

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Posted 4 years ago

“Great service from Jodie at PetsPyjamas, came back to every question we had really quickly. Thank you”

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Posted 4 years ago

“Excellent customer service. Following problems whilst booking online, I arranged a call back to speak to an advisor. My request was answered within minutes. My booking issues were dealt with speedily and professionally by a very helpful advisor. Thank you”

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Posted 4 years ago

“Excellent, personalised service! Our contact was Angela who really took the time to understand what we were looking for and tailored her recommendations accordingly. This was our first time booking with PetsPyjamas but it certainly won't be the last!”

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Posted 4 years ago

“Great booking experience, very helpful.”

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Posted 4 years ago

“Excellent accomadation choices. Booked online before and through Claire. Service was professional and efficient and made the whole experience of booking somewhere very stress free. Would highly recommend.”

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Posted 4 years ago

“Karen was very helpful in making the booking the reply from you was prompt but still waiting for final hotel confirmation”

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Posted 4 years ago

“Great experience! Claire was very efficient and make our experience easy.”

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Posted 4 years ago

“Booking was quick and easy”

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Posted 5 years ago

“Fantastic! Tiffani was a great help and responded quickly to enquiries - even after hours.”

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Posted 5 years ago

“It Took a while for us to find the perfect holiday hotel for our pooch while still managing a bit of luxury for my husband, my sister and me. Fear Not!....Lynda was amazing she made the process completely stress free. Linda worked hard and gave us a choice of a variety of lovely hotels, she was very quick to respond with all my questions. I am so glad I found Linda and pet pyjamas and will definitely be using them again.... cannot recommend them enough.”

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Posted 5 years ago

“Linda was very friendly and helpful and found me and Harvey the ideal place. And as a first timer ran me through all the booking procedure. Made everything simple for me. Very grateful thank you Linda and Pets Pyjamas. Ayeshah.”

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Posted 5 years ago

“Pets Pyjamas are a very friendly and helpful team who help you with all aspects of booking holidays with our furry four legged friends.”

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Posted 5 years ago

“Adam was excellent at sorting me a cottage at my budget to enable me to visit my new grandson when he is born.”

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Posted 5 years ago

“We have only dealt with one person at PetsPyjamas and she has been extremely efficient and helpful. When I queried something early evening - not expecting a response at that time - she emailed with the necessary information. She seemed to genuinely want to help us get the right destination for our holiday. I would say that she really understands customer service.”

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Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,751 reviews