PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,751 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,751 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 11th March 2026

Susan Smith

PetsPyjamas 5 star review on 5th March 2026

Gary Fisher

PetsPyjamas 5 star review on 3rd March 2026

SHARON COOPER-WESTHEAD

PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

3598

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience I have had with PetsPyjamas has been brilliant from start to finish. The service from Claire was exceptional and she made everything so easy and had a personal touch throughout our conversations. Would highly recommend this service and will use them for future bookings.”

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Posted 4 years ago

“Have used PetsPyjamas twice now and have found them helpful, friendly and provide an excellent service.”

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Posted 4 years ago

“I haven't yet been on my holiday but I would like to give feedback on the booking experience. I could not have asked for more helpful staff. They both responded to my request to book a holiday quickly and then gave me good advice on the best places they had available. Thank you and I'm looking forward to my first Pets Pyjamas experience.”

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Posted 4 years ago

“I have never booked a holiday for to include our dogs before, Pets Pyjamas made it very easy and I cannot wait for my holiday. Melanie was very helpful.”

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Posted 4 years ago

“Easy trouble free booking”

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Posted 4 years ago

“Quick response”

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Posted 4 years ago

“Jen was so good! Absolutely amazing! Can't thank her enough!”

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Posted 4 years ago

“Excellent very helpful and extremely friendly staff gave me exactly what I was looking for and would definitely recommend to anyone.”

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Posted 4 years ago

“Angela was a real star turn, SO patient, made suggestions, offered alternatives, we finally found something that I am sure will be perfect, and we are now looking forward to the "escape from Covid" break. This must be such a busy year, so it was good that Angela's perseverance paid off. Your hotels all look good, thank you again Angela. and to be of a high standard.”

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Posted 4 years ago

“Very impressed with everything !”

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Posted 4 years ago

“Angela was very cheerful, helpful and professional. She was able to find us our ideal break.”

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Posted 4 years ago

“Lady that dealt with our enquiry was very helpful friendly and informative it was nice to know she was a dog owner and likeminded very pleasant to deal with over the phone and took the hassle of ringing round lots if different hotels to see if dog friendly big asset to dog owners would use again without a doubt took hassle of dealing with hotels”

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Posted 4 years ago

“Brilliant concept for families with dogs that need to get away and not worry about dog boarding/kennels. Our concierge was great and within 24hrs we already had a few confirmations.”

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Posted 4 years ago

“I normally prefer not to interact with a human on the booking process, but my experience with Pets Pyjamas has changed that. The lady was polite, knowledgeable, and efficient. She could not have been better. I'll be going straight to customer chat/phone in future.”

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Posted 4 years ago

“It was so easy to book - one call and we found the perfect holiday cottage for our family of four and our black lab! Karen was friendly and very helpful.”

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Posted 4 years ago

“Easy to use website. Large range of hotels and cottages. Very quick to call back, and make sure everything is suitable. Nice extras and helpful guidance on travel, etc. Really good experience.. 😀”

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Posted 4 years ago

“Faith called us regarding our booking and she was so friendly and helpful. Can’t wait for our Dog to have his first holiday. Thanks for all your help.”

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Posted 4 years ago

“Brilliant service. Andrea contacted me following an enquiry from the site. There were lots of options to get in contact and quick help in assessing options and booking. The only improvement I’d recommend is to the site as you can’t highlight favourites when searching, so you have to keep going scrolling back to review your shortlist.”

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Posted 4 years ago

“A great experience with Jen, who found us what looks to be an ideal property with all of the requirements for my Mum.”

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Posted 4 years ago

“They are very helpful and very friendly . Everything sorted very quickly”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,751 reviews