PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,781 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th June 2026

Julie Turner

PetsPyjamas 5 star review on 10th May 2026

Alison Adams

3618

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Angela was very cheerful, helpful and professional. She was able to find us our ideal break.”

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Posted 5 years ago

“Lady that dealt with our enquiry was very helpful friendly and informative it was nice to know she was a dog owner and likeminded very pleasant to deal with over the phone and took the hassle of ringing round lots if different hotels to see if dog friendly big asset to dog owners would use again without a doubt took hassle of dealing with hotels”

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Posted 5 years ago

“Brilliant concept for families with dogs that need to get away and not worry about dog boarding/kennels. Our concierge was great and within 24hrs we already had a few confirmations.”

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Posted 5 years ago

“I normally prefer not to interact with a human on the booking process, but my experience with Pets Pyjamas has changed that. The lady was polite, knowledgeable, and efficient. She could not have been better. I'll be going straight to customer chat/phone in future.”

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Posted 5 years ago

“It was so easy to book - one call and we found the perfect holiday cottage for our family of four and our black lab! Karen was friendly and very helpful.”

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Posted 5 years ago

“Easy to use website. Large range of hotels and cottages. Very quick to call back, and make sure everything is suitable. Nice extras and helpful guidance on travel, etc. Really good experience.. 😀”

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Posted 5 years ago

“Faith called us regarding our booking and she was so friendly and helpful. Can’t wait for our Dog to have his first holiday. Thanks for all your help.”

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Posted 5 years ago

“Brilliant service. Andrea contacted me following an enquiry from the site. There were lots of options to get in contact and quick help in assessing options and booking. The only improvement I’d recommend is to the site as you can’t highlight favourites when searching, so you have to keep going scrolling back to review your shortlist.”

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Posted 5 years ago

“A great experience with Jen, who found us what looks to be an ideal property with all of the requirements for my Mum.”

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Posted 5 years ago

“They are very helpful and very friendly . Everything sorted very quickly”

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Posted 5 years ago

“Very easy to use and helpful service team”

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Posted 5 years ago

“Such a positive first experience with PetsPyjamas. Angela was amazing and listened exactly to what I was looking for and came back with the perfect place at a great price after making the enquiries for me. Looking forward to my first family trip with our new puppy and to booking more trips with PetsPyjamas!”

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Posted 5 years ago

“Easy process for booking-fast response and queries answered promptly”

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Posted 5 years ago

“I had a slight hitch with the actual booking but Karen quickly and efficiently sorted everything out, so very pleased. The 4 star is for the glitch in the booking but I would give Karen 5 stars for remedying the little problem. Hoping that the holiday goes as well!”

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Posted 5 years ago

“It's worth getting a dog just to be able to use Pets Pyjamas excellent booking service! We do actually have a dog, and the service that we get from Pets Pyjamas is beyond compare. The phone is always answered promptly, and the queries dealt with effectively and efficiently, and always in a cheery voice. A great company in every way, and with a great choice of hotels.”

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Posted 5 years ago

“Fantastic service received from Karen who promptly contacted me by phone and email regarding my online booking request. Karen went on to get me a great value deal. This is my second booking with petspyjamas and have recommended to friends and work colleagues as much cheaper than booking direct with hotels.”

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Posted 5 years ago

“Great service from Jodie at PetsPyjamas, came back to every question we had really quickly. Thank you”

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Posted 5 years ago

“Excellent customer service. Following problems whilst booking online, I arranged a call back to speak to an advisor. My request was answered within minutes. My booking issues were dealt with speedily and professionally by a very helpful advisor. Thank you”

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Posted 5 years ago

“Excellent, personalised service! Our contact was Angela who really took the time to understand what we were looking for and tailored her recommendations accordingly. This was our first time booking with PetsPyjamas but it certainly won't be the last!”

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Posted 5 years ago

“Great booking experience, very helpful.”

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Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,781 reviews