PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent personal service but misleading on website regarding online availability as told it was not 'live' and also several discrepancies regarding price of properties for the week chosen.”

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Posted 5 years ago

“Was surprised at the choice of properties. Had a call back to confirm my booking and ask any questions. Looking forward to the break next month.”

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Posted 5 years ago

“Jen worked hard to find suitable options for a special weekend away.”

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Posted 5 years ago

“Rachel has helped me to tailor what I hope will be a fabulous birthday surprise for my husband. Very grateful for all her help and especially her patience with my requests!!”

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Posted 5 years ago

“We have booked several times previously through Pets Pyjamas and always been delighted with both the service and accommodation. When we were unable to complete a previous holiday due to Covid 19 there was no hesitation in providing a credit against a future booking. It was not easy yesterday to get though on the phone with staff working remotely, but they returned the call and gave every assistance in helping us get a booking.”

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Posted 5 years ago

“Jody was extremely helpful sorting out our booking!”

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Posted 5 years ago

“A great service very helpful and friendly..... can’t wait to go!!!”

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Posted 5 years ago

“This was my first experience using PetsPyjamas and based on the service I received I will continue to use them. Jen was excellent and got in touch straightaway even though it was a bank holiday. She understood our requirements exactly and we had the booking made and confirmed within 24 hours. Very happy!”

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Posted 5 years ago

“Angela was able to find our 2 nights accommodation in Cotswolds. We had spent over 2 weeks trying to find our stay on our way travelling from Padstow back to Scotland and as we had never stayed in this area it was unfamiliar. Angela found us 2 nights with our doggie KAci in a fantastic location which suits our needs, we were looking at Hotels with no luck. Great service, very personal.”

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Posted 5 years ago

“Great response, had follow up call and email and very nice friendly professional service.”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Karen was amazing trying to sort out our request! We are looking forward to our holiday in September and I am sure Bracken and Brodie will enjoy it too!”

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Posted 5 years ago

“Very helpful with fast call backs . Easy to book and will definitely use you again . Lots of choices for dog friendly places. Jen was so helpful when booking .”

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Posted 5 years ago

“I dealt with Lynda by telephone to organise booking and she was extremely helpful in finding us a suitable place to stay.”

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Posted 5 years ago

“We have dealt with Tiffani on a number of occasions. We always receive fabulous service. Thank you Tiffani 😊”

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Posted 5 years ago

“Fantastic- Adam found out all the answers to the questions I’d asked, even called me back to let me know he was still working on my enquiry. So polite and friendly made sorting a holiday out a pleasure. Will go straight to PetsPyjamas to book a holiday in future. Thank you PP”

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Posted 5 years ago

“Excellent service with attention to detail.”

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Posted 5 years ago

“The team managed to find us a dog-friendly hotel at a very busy time of year, taking our requirements into consideration and keeping in touch throughout. Really good service.”

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Posted 5 years ago

“Lovely experience with Pets Pyjamas. Fast friendly & helpful & so easy to book with.”

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Posted 5 years ago

“Very unsatisfactory handling of query, insufficient information when booking, will not use again”

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Posted 5 years ago

Dear Mrs Banes-Walker, I am sorry to hear about your experience with us. Having investigated this further with the team, I can confirm that check-in and check-out times vary at the moment in order to ensure properties are given thorough cleaning as per Government COVID recommendations. We apologise for any inconvenience this may have caused you and hope you enjoy your stay. Best wishes, Aimee from PetsPyjamas 🐾

Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews