PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were struggling to find a dog friendly hotel that was rural in the lakes away from houses so that fireworks would not disturb our little dog, one phone call and 2 options were discussed and one picked, easily booked.. very happy.”

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Posted 5 years ago

“I spoke to David chick , he was fantastic and very helpfully , a pleasure to speak too”

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Posted 5 years ago

“Very Impressed with the booking service Melanie was very helpful and was able to find the perfect getaway for us. Helping with any questions we had, finding the answers and getting back to us as promised. We were Emailed six hotels and found it difficult to choose one as they were all great options.”

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Posted 5 years ago

“Fantastic service from Lynne during our recent booking. It isnt easy to find a hotel that will take a labrador and wolfhound! Lynne did all the hard work negotiating availability and price, keeping us informed all the time. Thank you”

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Posted 5 years ago

“Talked to Linda about what I was looking for and she found it.”

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Posted 5 years ago

“Very very pleased. Lynda was efficient and so polite she couldn’t be more helpful, thank you”

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Posted 5 years ago

“After a last minute cancellation from another company. PetsPyjamas to the rescue! Thank you to the lovely Melanie for searching for us our pawfect hotel in the Cotswolds Water Park! Exceptional friendly service! We’ve already started looking for our 2nd holiday! We would highly recommend PetsPyjamas! We are spoilt for choice with such an array of high quality pawfect hotels!”

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Posted 5 years ago

“Super efficient and helpful. Amazed at the special deals they get!”

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Posted 5 years ago

“My experience with PetsPyjamas has been outstanding. With the recent turbulent times I have had to amend my booking a few times & the service I have received has been first class. I must mention the absolutely wonderful Rachel who has been brilliant keeping me informed & delivering excellent customer service she is professional & friendly making me feel at ease throughout the whole process. I have been using Petspyjamas for many years & have stayed in some stunning places you never fail to deliver 😃🐶🐕🦮🐕‍🦺🐩”

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Posted 5 years ago

“Helpful friendly.efficient. I will use these guys again. haven't stayed in the hotel yet, but I am sure it will be lovely”

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Posted 5 years ago

“Claire Debens has booked our 4 trips with Pets in Pyjamas for Sep this year. She is friendly, helpful and efficient and made the booking experience enjoyable”

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Posted 5 years ago

“What an absolute waste of time contacting this website for anything. The website doesn’t let you book direct with a hotel opting to let you wait days for a reply which in our case has been negative every time saying they were unable to help. Totally ignored a request to give details on hotels which were available in the area we wanted on the dates given. Totally unimpressed by this unprofessional website.”

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Posted 5 years ago

“Not being able to book online is an inconvenience, then not being able to get through on the telephone, then having to wait for your ticket to arrive to be able to be booked in for a representative to speak to is very long winded. However, when someone did ring me back they were extremely pleasant and went out of their way to find me accommodation to my specifics. The link for payment was really easy to use. Would I use again, yes when I have a longer period to plan so it is not rushed last minute, if it was a last minute booking I would probably book somewhere else that I can book online instantly.”

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Posted 5 years ago

“Exceptional service. Friendly and efficient.”

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Posted 5 years ago

“Very prompt reply and helpful friendly and efficient action for booking. Will I receive confirmation email from hotel?”

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Posted 5 years ago

“Initially I found the booking experience frustrating. I just wanted to know the next available dates at a particular hotel. Then I was contacted by the Lovely Linda who sorted it all out swiftly and painlessly. Thank you Linda!”

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Posted 5 years ago

“Angela, our advisor was very helpful & was able to provide us with properties suited to our requirements- in a very short space of time! Would definitely recommend using this site for dog friendly holidays.”

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Posted 5 years ago

“Great experience, very good customer service.”

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Posted 5 years ago

“Fast and efficient booking process. Be sure to use again.”

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Posted 5 years ago

“We have booked 4 holidays through Pets Pyjamas. All the Staff and booking agents have been extremely helpful. Nothing is too much trouble. We wouldn’t book through any other agent for a holiday to take our dog Sweep on holiday with us, Thank you all. Irene, Gary and Sweep”

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Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews