PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,751 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,751 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 11th March 2026

Susan Smith

PetsPyjamas 5 star review on 5th March 2026

Gary Fisher

PetsPyjamas 5 star review on 3rd March 2026

SHARON COOPER-WESTHEAD

PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

3598

Anonymous

Anonymous // 01/01/2019

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“Great response, had follow up call and email and very nice friendly professional service.”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“Karen was amazing trying to sort out our request! We are looking forward to our holiday in September and I am sure Bracken and Brodie will enjoy it too!”

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Posted 4 years ago

“Very helpful with fast call backs . Easy to book and will definitely use you again . Lots of choices for dog friendly places. Jen was so helpful when booking .”

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Posted 4 years ago

“I dealt with Lynda by telephone to organise booking and she was extremely helpful in finding us a suitable place to stay.”

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Posted 4 years ago

“We have dealt with Tiffani on a number of occasions. We always receive fabulous service. Thank you Tiffani 😊”

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Posted 4 years ago

“Fantastic- Adam found out all the answers to the questions I’d asked, even called me back to let me know he was still working on my enquiry. So polite and friendly made sorting a holiday out a pleasure. Will go straight to PetsPyjamas to book a holiday in future. Thank you PP”

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Posted 4 years ago

“Excellent service with attention to detail.”

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Posted 4 years ago

“The team managed to find us a dog-friendly hotel at a very busy time of year, taking our requirements into consideration and keeping in touch throughout. Really good service.”

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Posted 4 years ago

“Lovely experience with Pets Pyjamas. Fast friendly & helpful & so easy to book with.”

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Posted 4 years ago

“Very unsatisfactory handling of query, insufficient information when booking, will not use again”

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Posted 4 years ago

Dear Mrs Banes-Walker, I am sorry to hear about your experience with us. Having investigated this further with the team, I can confirm that check-in and check-out times vary at the moment in order to ensure properties are given thorough cleaning as per Government COVID recommendations. We apologise for any inconvenience this may have caused you and hope you enjoy your stay. Best wishes, Aimee from PetsPyjamas 🐾

Posted 4 years ago

“Jen was great, listened to what I wanted and gave me a range of options to look at. Really fast and efficient. Would highly recommend and will be booking again.”

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Posted 4 years ago

“Quality service prompt and informative”

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Posted 4 years ago

“Due to Covid we have had to postpone Twice. However your rep has been most helpful tracking down the references and making a new booking for us.”

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Posted 4 years ago

“Jodie was very helpful, friendly and professional and was able to fulfil our request. We are now looking forward to our break with Millie our Shih tzu.”

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Posted 4 years ago

“Used pets pyjamas for the first time last night online, had just finished typing my enquiry when my phone rang to go through my request - excellent service throughout the booking process would definitely use again and recommend to all my friends and family thanks”

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Posted 4 years ago

“So happy with the site and the service , Lynda is amazing she understood exactly what I was looking for and found the perfect place during a very difficult time as just out of lockdown and everything booked. Shall defo be booking again with peace of mind 🐶”

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Posted 4 years ago

“Always very friendly on the end of the phone.”

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Posted 4 years ago

“Great experience - communication received from Lynda Kitt was first class. She kept me informed and responded promptly to all questions - made me feel like she really cared about our little family which of course includes Gracie dog”

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Posted 4 years ago

“I appreciate the courtesy and helpfulness of the staff. When we had to cancel last year due to lockdown, our money was returned promptly. On booking recently, David Chick, after I mentioned it, went to the trouble of contacting the hotel to see if dinner could be added to the three for two. I get the impression that nothing is too much trouble.”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,751 reviews