PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,714 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 8th May 2025

Katrina Speechly

3519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Concierge team very helpful in finding alternative last minute Easter hotel accommodation for us when our first choice was unavailable.”

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Posted 2 years ago

“Excellent easy booking service even when I wanted to change my length of stay. Looking forward to my doggy break”

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Posted 2 years ago

“Good clear website, slight delay between booking and confirmation.”

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Posted 2 years ago

“my star rating .....says it all”

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Posted 2 years ago

“I like the concept of PetsPyjames. A website that caters for people who want to take their dogs to a nice hotel or cottage that actually wants them rather than puts up with them. However, I’m finding the whole booking process a little difficult to follow. I tried to check availability on a couple of hotels but your website couldn’t provide it and with one hotel, it was asking to choose a room, but I couldn’t. When I did complete a booking, it seemed like I had to wait for an email from PP to confirm it. Either I’m doing something wrong or this is unusual to be disconnected from the accommodation. However, we’re looking forward to our first weekend away with our dog.”

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Posted 2 years ago

“Website not easy to navigate, clicking on a hotel to find out more resulted in dates being changed. Clicking on an area sometimes meant the hotel looking at disappeared. It was frustrating at times, saying that I did go on to book as you had what I was looking for.”

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Posted 2 years ago

“Fantastic fast service with friendly staff.”

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Posted 2 years ago

“Posted my request and got a call from Angela very quickly. She was super helpful and friendly and it was easy to get exactly what I needed. I’d never heard of PetsPyjamas before and just found the website on Google by chance but can’t recommend them and the process highly enough. Can be difficult to find ways to get a truly dog-friendly hotel and this was so easy. Also got a really good deal with 3 nights for the price of 2. Will definitely be using again.”

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Posted 2 years ago

“Site is easy to navigate and has all the information we needed to make a decision. Looking forward to our holiday!”

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Posted 2 years ago

“First time booking and the person I dealt with was so helpful. Came back very quickly and booked me the hotel I wanted”

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Posted 2 years ago

“Efficient and helpful”

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Posted 2 years ago

“Your Website was poor & not working so I had to phone you. However, Kalum from Customer Support was very helpful”

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Posted 2 years ago

“Rudeness and calls cut and took months to reply to formal complaint to get little explanation or help or apology just told they have issues with phone lines and that’s that. Asked to escalate this and actually investigate and Latrice Drackett says back she is the manager and the ‘tickets closed’ I can see why this company is getting so many bad reviews. Under staffed and rude and loosing bookings as people can’t actually use the system or phone in!”

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Posted 2 years ago

“All good. Excellent service and Paula was extremely helpful”

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Posted 2 years ago

“Everything worked fine but we didn't get emailed confirmation of all the booking details as one gets from booking.com, just hope all works out when we arrive especially as we have paid in full - confirmation of that would be reassuring. Also asked to "complete our booking" (that we had done) and clicking the link sent us to a sales screen - it feels highly automated pretending to be people who I suspect do not exist (a modern trend I accept). Emailed and still awaiting a response”

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Posted 2 years ago

“Great staff, really helpful”

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Posted 2 years ago

“Friendly and efficient”

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Posted 2 years ago

“Tiffani was very helpful, first finding out about us and our dogs, the area we wanted to stay in and our budget. She was able to offer us some options, and we are very happy with our booking. She was able to answer questions about our accommodation, for example, that the dogs did not have to be in crates in the room. Brilliant service! Thank you.”

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Posted 2 years ago

“Easy to use website, good advice, especially like the element that details how and why dog friendly. Quick and easy to book.”

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Posted 2 years ago

“Saves having to work out if places are dog friendly by using your site and the added assurance that the property will be safe and secure and in good condition. I fully recommend any dog owner using pets pyjamas to find ideal places. Ayeshah”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,714 reviews