PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible communication, not easy to contact and initail booking process did not work properly”

Helpful Report

Posted 2 years ago

“The PetsPyjamas website has a selection of really good dog friendly hotels and cottages. We have booked now several times with them, and the website has been straight forward to use, but also the team behind it have been easy to reach via phone and email when we have had queries or needed to chnage things.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Had a query about using the gift vouchers. Very quick response and very helpful.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Very helpful &easy to book Looking forward to my stay away”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Excellent service. The site options are great for filtering and then when you have chosen the booking is simple. Staff are friendly and very helpful.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“I think the pet help and advice is excellent. Unfortunately our little westie is on a special diet. But the kindness on our last visit was superb. And looking forward to our next visit in September. Thankyou”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“First time I'd found the site, and very pleased I did. Easy to book, good information regarding the properties. all in all great.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Simple. efficient and no-hassle booking procedure. Lynda managed to get us a three for two night deal so we're two happy bunnies with two happy pooches! Highly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Contacting your admin staff and booking through them was very pleasurably. Not the easiest of websites to book on a lot of uncertainty on some of the dates available”

Helpful Report

Posted 2 years ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Would give zero stars offered a refund took 20 working days and they still underpaid me no explanation why this was and still don't have a explanation shocking customer service avoid at all costs.”

Helpful Report

Posted 2 years ago

Hi Liam, thank you for your feedback. We can see that our Customer Support Team have been in contact with you regarding this. The PetsPyjamas Team

Posted 2 years ago

“Easy to book and I had put two dogs by mistake instead of one . One email solved that. I like getting information about he hotels and it did prompt me to book a short break next month .”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“We had gift vouchers bought as a wedding present to the value of £600. As they were all in multiples of £100 this made booking online difficult. I called petspyjamas and left a message, within an hour a lovley lady called back to help. This wasn't something she could rectify immediately and passed it to another person. Within the next hour I had an email that sorted the problem and was able to complete the booking. Overall an excellent booking experience 👌”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Service provided is a treat for humans and dog alike.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Very helpful and rapid response”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Sadly, the booking experience leaves a lot to be desired. Email quotes do not contain the details of the room type or the cost, only a link is provided back to the hotel list of room options for me to select from, the website is slow and the 'see availability' links on some of the special offer pages do not work. This is not what I expected from a concierge service.”

Helpful Report

Posted 2 years ago

Hi Fran, We are so sorry to hear that you did not have a positive of using our services. We can see a booking has now been made and we hope you enjoy your trip away. The PetsPyjamas Team

Posted 2 years ago

“I was a little worried as when I had booked my cottage you could still go back on and book it again for quite along time after. I did'nt get my comformation straight the way either but once I sat for a bit and waited every thing came through.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Good easy to use Website and minimal steps from browsing and selecting a property to booking.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“The choice of holiday accomodation - hotel or self catering, is fantastic and every property offers great value. Booking is so easy and the pricing is guaranteed to be the best, with dogs being able to go free!”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Lynda helped us with a glitch in the booking and sorted it out quickly. Very responsive service.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Joanne was very helpful. Found us a perfect alternative hotel when our first choice was unavailable.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews