PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Filters dont work well . After putting in options ,you then get inappropriate results After giving a 'price from' for a booking ,some then ask for a form to be completed before giving a fixed price ..which is then way higher . Complete waste of time going that route When booking say a couple of nights ,you get offered a load of hotels with priced based on 7 days ,with ludicrous prices . Again a failure of filters”

Helpful Report

Posted 2 years ago

“I’m not sure whether our booking got lost, or whether I was expecting something by booking with you rather than direct with the venue, but there were no provisions in place for a dog, so it was good that we had taken our own bed and bowls! If we stay there again, I will make the booking direct with the venue as it was the same price etc as quoted on your website.”

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Posted 2 years ago

“Extremely easy online booking experience, I thought. I am extremely unhappy that, although it states refundable, it does not include people, like us, who paid full in advance,which seems ludicrous to me, so if my husband falls ill again, we lose all the payment. I should have asked, prior to booking, Pets Pyjamas to fully explain their terms as they appear ambiguous to me. The refundability terms should be made more transparent on the booking form. I should have gone with Booking.com or booked direct as usual.”

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Posted 2 years ago

“It was very easy to book we are looking forward to our overnight stay”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“I've experienced many Petspyjamas holidays, all been very good. Easy to book, at quite affordable prices.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Maybe each venue could have a paw rating on how dog friendly they are”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Lynda worked from start to finish to find a holiday suitable to our needs and requests. Nothing was too much trouble, and communication was excellant from the start. Everything was very smooth and hassle free, our 2nd Time booking with PetsPyjamas. Very pleased thank you.”

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Posted 2 years ago

Thank you for the great review, We hope you have a great trip. Pets Pyjamas Team

Posted 2 years ago

“Booking with pets in pyjamas could not be easier. There is always help if you need any. I have booked with them numerous times.”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Staff at pets pyjamas very friendly and helpful. Plenty of choice at reasonable prices. Will keep using. Only gripe I had ,no bowls,beds at The Black Swan in Hempsley for our dogs. Otherwise Hotel and food were nice. Told Pets pyjamas about this. Otherwise all good.”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Chris gave me a swift and very helpful response to my initial booking request, and also dealt with my follow up query straight away. Thank you!”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Easy to home in on places where you can take your dog, prices clear. Booking and payment processes easy to navigate. Subsequently Luccombe Manor on the Isle of Wight responded really quickly (on a Sunday evening). Great experience all around. Really looking forward to the break.”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Staff are very helpful always make sure you get best quality”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“We always book our holidays with Linda at pets pyjamas…She knows exactly what type of room Boo needs to make sure he has a stress free holiday”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Booking via Lynda from PetsPyjamas was so easy and she always responded so quickly to any questions etc. Lynda would definitely make me use PetsPyjamas again. Thank you”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Very friendly and quick service”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Excellent service provided. All quotes requested were provided very quickly. Pets Pyjamas staff went out of their way to speak to the hotel and provide me with answers to any queries I had. The biggest plus is that you know any properties listed will definitely be pet friendly.”

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Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Called the number and left details about what my query was and within a short time had a reply with my answer. Impressed.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Team were helpful with my last minute request. However the hotel insisted on charging me again so as it stands I have paid twice. The room was perfect, with treats, bowls and a bed for my puppy.”

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Posted 2 years ago

Hi Mark, We are so sorry to hear that you did not have a positive of using our services. Our customer service are on the case and will be resolving this for you. The PetsPyjamas Team

Posted 2 years ago

“Quote in minutes, follow up phone call but no pressure. Very good experience.”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Consistently good deals. Easy to book. The only thing I would like to see is a filter for EV charging onsite or nearby.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, we shall take that on board. 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews