PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking! Booked a 4 night stay only to be told on the check in day that the price was wrong and would need to pay an extra £235 or reduce to a 3 night stay . No trust in Kings Head hotel in Cirencester or Pets Pyjamas so cancelled the entire break”

Helpful Report

Posted 2 years ago

Hi Andrew, We are so sorry to hear that you did not have a positive of using our services. We are investigating with the hotel why the wrong rate was quoted and apologize for this. The PetsPyjamas Team

Posted 2 years ago

“Time from first speaking to Lucy with our requirements to receiving confirmation of booking with the hotel she found us was all achieved in one evening. Thanks - we are looking forward to our dog walking holiday in the Malverns.”

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Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Some very nice hotels etc on your list, though in England only (?) and most seem to be in the South. But excellent prices (seems to be cheaper than booking direct with the hotel), with friendly and helpful staff. Couldn't book directly online as I should have been able to, not sure whether this was a problem with the web site or my browser, but sorted eventually when I phoned. Also slightly confused by many different phone numbers shown on your web site and on emails, at least one of which is no longer in service (I'm sure I commented on this last time). Overall though, good service and we'll use you again.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! Thank you for the feedback on contact numbers we are looking into this to make the process simpler. The PetsPyjamas Team

Posted 2 years ago

“The Little Barn in Hoxne Suffollk is just beautiful, comfortable, clean, welcoming, Really did not want to leave and tour around it was so relaxing. The local is ok if you like pub grub Superb location Guy and Caron outstanding and kind”

Helpful Report

Posted 2 years ago

Thank you so much for your review, and we are so pleased you had a good time at Little Barn 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 2 years ago

“A week after I booked a cottage and paid 30% deposit, there was still no follow-up email with full details to say the booking has been confirmed. I sent an email enquiry a few days ago and still there was no reply!”

Helpful Report

Posted 2 years ago

Dear Sheila, we apologize for the delay in receiving your confirmation. I can see this was sent on the system although not received. I can see this has been resent and communicated to you. The PetsPyjamas Team

Posted 2 years ago

“Friendly efficient service.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Having researched hotel options and got thoroughly confused we found PetsPyjamas and so began a clearer idea of what was realistically available for us and our beloved Monty. In deciding what we wanted we did some chopping and changing. This was met with smooth guidance and efficiency. We are now looking forward to experiencing our chosen hotel stays.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Really helpful team, relatively quick to respond. Wanted to change dates, so needed to wait a day or two to hear back from the hotel. Would have loved automatic booking instead, but wasn't an issue. I could have got it cheaper on another website, but decided to go with petspyjamas due to the support and additional benefits of dog stays included, vet support if required etc. Would make this more prominent for other people as a reason why to go with you instead of another.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“The company has been very patient as I’ve dithered about before making the booking. It makes sense to use Pets Pyjamas as it saved £105 charge for my dog for a three night stay plus the benefit of 24/7 vet.”

Helpful Report

Posted 2 years ago

“Sam was very helpful.”

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Posted 2 years ago

“The lady I spoke to Sam, was so helpful. She answered all my questions to stop me worrying.”

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Posted 2 years ago

“Really refreshing to deal with a concierge tather than just an automated booking app”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Trying to book using vouchers is unnecessarily difficult if you have more than one voucher. Recently using two vouchers having to get them converted into one voucher and then pay the difference on a card to wait 24 hours to get an email that says “we’re waiting for confirmation of your booking….” Seriously? The voucher and CC should be confirmation enough.”

Helpful Report

Posted 2 years ago

“Our first experience with PetsPyjamas. The booking process was professional, friendly and caring. The many hotels featured look to be of a high standard and we, including our dog Milo, are looking forward to our visit. Thank you team, especially Lynda.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“trying to find a staging venue on our long journey down south with two dogs was made a lot easier by using Pets Pyjamas. I knew that i was going to find suitable accomodation without the hassle of finding out if they were dog friendly. It looks a really lovely Inn for the way day down and we are looking forward to going there. I am about to look for similar on the way back”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“The arrangements were very easy and it was so nice to have an actual human being to talk to. Our holiday was very pleasant, so thank you PetsPyjamas.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“The first thing I will say is that the people involved in pets pyjamas are very attentive- lots and lots of emails and phone calls. However, I found the website experience to be abysmal- the sort and filter functions don't work well- for example it wouldn't filter accommodation based on date- so when I eventually found somewhere to stay it was already booked for the dates I had selected extremely frustrating having gone through hundreds of entries. I had been gifted £300 vouchers otherwise I would have happily gone elsewhere I found using this site a lesson in frustration- it took me 11 months to use the vouchers because every time I tried to find some accommodation I failed. I will also say that I am not convinced they are a cheap option- admittedly very difficult to tell due to none of the properties having a fixed rate. Again, they were very helpful over email but I did have to say multiple times that I didn't want a phone call (due to being slightly hard of hearing) but they kept pushing for that. Perhaps, it is a generational thing but I would generally prefer to just go on a website browse the options and book rather than having to wait for a quote (there is a book online option button) and or talk to someone because the place I want to book is actually already taken or similar.”

Helpful Report

Posted 2 years ago

“I cannot in this day and age with all the technology we have at our disposal understand why when you book with this company they take your payment from your bank account the same day but if by no fault of you’re own you have to cancel I’m still waiting a mouth later for a refund. This is diabolical service. I am a pensioner I have phoned them a few times regarding my refund of over £400 pound and they are still holding on to it. What do people have to do to get their money back from this company. Do not use this company”

Helpful Report

Posted 2 years ago

“Made it so much easier to look at hotels that are truly dog friendly plus when booking know that the hotel will be made aware specifically that you have a dog. This is our first long journey with our 2 year old lurcher who is not that great at travelling even short distances and as we are travelling to Scotland from Kent are breaking the journey with a night's stay in North Yorkshire on the way there and also on the way back.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Very helpful and plight”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews