PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy a couple of clicks and was done”

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Posted 4 years ago

“Over the phone excellent experience same with communicating by email.”

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Posted 4 years ago

“Unfortunately disaster after disaster. Massive drainage problem which ruined our stay here. We left early. Jacuzzi so cold we couldn't use it. many many items dirty and needed updating. Constantly told the booking cottage and owners were not replying and so nothing could be done and now told its not there problem its down to the owners who the Cottage Company say dont want to know, or answer. We paid extortionate amount for one week £6,500 expecting very high end and now receiving £600 compensation which WILL NOT be budged. We are so so disappointed as this trip was paid for by our 83 year old mother for the family. Pets Pyjamas were who we booked through who used Sykes Cottages as a third party. Sean was in touch & kept us informed but now were home its not their problem.”

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Posted 4 years ago

“Andrea could not have been more helpful. Not only did she give me relevant information about my research, but made important suggestions based on my original investigation, which I accepted and am looking forward to our short break in a cottage I would not have seen. We seemed to develop an instant rapport, thanks to her relaxed and knowledgable approach. (It helped that we discovered we lived not far from one another!,) Thank you.”

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Posted 4 years ago

“It’s great to know our dog will be welcomed without reservations”

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Posted 4 years ago

“PetsPyjamas are fantastic. They always come back and contact you if they can't deal with your enquiry immediately. We have already experienced 2 "Exclusive Packages" breaks, which saved us money when comparing prices with other operators or booking directly with the hotel. Both breaks, a 4 and 3 night break, more than met our expectations. We are now looking forward to our 4 night "Exclusive Packages" break booked for this coming September.”

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Posted 4 years ago

“Helpful, friendly, articulate, able to answer any questions or offer to find out. All good.”

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Posted 4 years ago

“Tried to book on line but I could not proceed to payment. I telephone and was assisted by Clare who was able to secure my booking which was confirmed by email while I was still thanking Clare.”

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Posted 4 years ago

“Initially contacted by Anais who then seemed to vanish off the face of the earth. However, within 24 hours we were contacted by Trish who was extremely helpful, professional and knowledgeable and secured a booking for us in what we hope will be a beautiful hotel. The three of us are looking forward to our visit very much.”

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Posted 4 years ago

“Very good service very efficient and friendly”

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Posted 4 years ago

“Very friendly informative and easy to use service.”

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Posted 4 years ago

“Fantastic. Fab weekend and would thoroughly recommend 🐶”

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Posted 4 years ago

“So far so good.”

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Posted 4 years ago

“Got Pets Pyjamas voucher as a birthday gift from my children. Excellent choices online and was very easy to book. I called to ask how a process my gift voucher and Aimee helped me. Very friendly and professional and nothing was a bother to them.”

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Posted 4 years ago

“Very helpful and found a 2 night stay in our budget”

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Posted 4 years ago

“Unfortunately a couple of errors. booked wrong room type superior room which does not allow dogs lol and still not received refund.”

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Posted 4 years ago

“Excellent service from Angela. Very helpful from first time I called her with efficiency and patience. She was very helpful and warm. Pleasure to deal with this company.”

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Posted 4 years ago

“Friendly and prompt response :-))”

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Posted 4 years ago

“First class service from Claire. Very helpful from our first contact right up to our booking. Claire even said if we wanted she could book us a Sunday lunch on our arrival. This was a nice touch. Once again thanks for all your help. ALEX”

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Posted 4 years ago

“Claire was amazing and helped me every step of the way. Always replied super quick and answer all my questions. Got a great deal and she made sure the stay ticked all out boxes! AMAZING!”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews