PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,751 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,751 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 5th March 2026

Gary Fisher

PetsPyjamas 5 star review on 3rd March 2026

SHARON COOPER-WESTHEAD

PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

PetsPyjamas 5 star review on 22nd February 2026

Andrew Tilley

3595

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice of accommodation and the concierge was outstanding. She was really quick to response and so helpful. Nothing was too much trouble, first class service.”

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Posted 4 years ago

“Wonderful customer service from Maria and got a really good deal - I’m impressed!”

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Posted 4 years ago

“This was my first experience with PetsPyjamas and it was first class. It was all done on line, very straight forward and lived up to the marketing materials. Thank you, we'll be using you again!”

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Posted 4 years ago

“Very friendly, helpful and professional.”

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Posted 4 years ago

“This was the first time booking with Pets Pyjamas. We had a really attentive service including a courtesy phone call to say that they were waiting back for confirmation of the dates as there had been a delay. Fantastic service and a great website. Really looking forward to trying out the hotel”

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Posted 4 years ago

“Thank you Maria at pets pyjamas for wonderful friendly service.. so easy to book our short break with our little dog ..”

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Posted 4 years ago

“Excellent service, easy booking system and got a great deal for a 3 night hotel break. Also very helpful in changing dates due to Storm Eunice. Will definitely use again.”

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Posted 4 years ago

“Super helpful. Managed to find us last minute availability. No fuss .”

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Posted 4 years ago

“All went very well in booking got call back 20 mins after booking and follow up calls to confirm very professional and simple, thank you .”

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Posted 4 years ago

“I have just made a booking through Pets Pyjamas and I am very impressed with the service. Melanie was so quick and efficient and my booking was confirmed in super quick time”

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Posted 4 years ago

“Fantastic customer service, very prompt response to queries.”

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Posted 4 years ago

“The whole search and booking experience was seamless and efficient, from the first phone call through to the booking. It saved me hours of time and frustration doing my own searches on the internet. Pet Concierge, Lynda Kitt, did all the work and all I had to do was choose from the options she sent me - perfect! Lynda was an absolute pleasure to deal with, a complete 5* service. This is the second holiday we have booked through Pets Pyjamas and our previous experience was just the same.”

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Posted 4 years ago

“My pet Concierge Angela was excellent and showed real professionalism and dedication to finding me the accommodation I wanted, even responding and following up with my queries on her day of and keeping me informed at all stages. It was a pleasure working with Angela and I would recommend PetsPyjamas for a stress free pet vacation.”

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Posted 4 years ago

“After we encountered a slight problem trying to book at a particular hotel, the staff at PetsPyjamas contacted us right away and we were sorted. Helpful, courteous, professional staff. Website was easy to navigate and use.”

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Posted 4 years ago

“Sensational customer service - friendly, helpful and efficient - an absolute pleasure!”

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Posted 4 years ago

“Strait forward experience, hotel and availability confirmed immediately.”

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Posted 4 years ago

“We love using PetsPyjamas because they have a big choice of properties and the concierges are so helpful. Their 2,3,4 packages are a great deal. Also, the pressure of finding a place that will welcome your pet(s) is taken off your hands so booking the holiday is stress free.”

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Posted 4 years ago

“Such an easy process and Sam was able to book exactly what we wanted”

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Posted 4 years ago

“Great choice of value for money dog friendly hotels and so easy to use!”

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Posted 4 years ago

“Fast, freindly and efficient when making our booking”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,751 reviews