PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found them extremely helpful. If you want to stay away with your dogs, this is the site for you!”

Helpful Report

Posted 4 years ago

“Sam who was my pet ‘advisor’ was superb throughout the whole booking experience.”

Helpful Report

Posted 4 years ago

“Andrea was brilliant. She was promt in her responses and very knowledgeable. She made sure I had all the information I needed and was very attentive of Wilsons needs. Absolutely great experience. Will be using again. Thank you Andrea.”

Helpful Report

Posted 4 years ago

“I was having great difficulty deciding whether to book our weekend due to my own disability. I could not have managed without your help. You understood and handled my problem kindly without patronising and explained every detail. Genuinely Very friendly. Thank you.”

Helpful Report

Posted 4 years ago

“PetsPyjamas were very helpful and answered all our questions concerning our booking particular in regards to taking the Dog with us. They reassured us that the hotel was completely Dog friendly and understanding, as this is our first trip away with the Dog. They found the best deal for us at a good price and we have no hesitation contacting PetsPyjamas for our next trip. Thank you.”

Helpful Report

Posted 4 years ago

“PetsPyjamas makes it so easy to find somewhere to stay. It's great to be able to search by region and the information and photos provided about each hotel give you all the information you need to make your decision about where to stay. It's good to know too that by using PP a donation will be made to charity.”

Helpful Report

Posted 4 years ago

“Once able to speak to someone staff very helpful and booking made.”

Helpful Report

Posted 4 years ago

“This was my first time booking a cottage with petsPyjamas.I received the best customer service from Jodie, she was so helpful and made the process hassle free and easy. I would highly recommend and I will definitely be using them again .”

Helpful Report

Posted 4 years ago

“I love the service and I hope it takes some of the headache out of booking holidays with our dog. I would like for the website to make it easier to search for specific dates, but luckily your contact was really helpful and found a hotel which was even better than the one I had found.”

Helpful Report

Posted 4 years ago

“Paula was excellent and patient with my requirements and once we’d selected our best option the team got straight to work. Communications were very clear and nicely personalised. Looking forward to our break and will be using again in the future.”

Helpful Report

Posted 4 years ago

“Great and quick service”

Helpful Report

Posted 4 years ago

“Very helpful, made booking easy.”

Helpful Report

Posted 4 years ago

“Having booked several trips with you before . You are always are first port of call when we are looking for a new destination.”

Helpful Report

Posted 4 years ago

“I had a problem with the web layout at first but soon realised you had to enter your select all your requirements each time a different area was selected. Perhaps this can be changed? The booking process chucked me out twice as it said I had run out of time, but the online help desk was extremely quick to respond to my e-mails and sort out the problems I had created. Many thanks. I am just waiting for my credit card to dismiss the two very large amounts of money authorised. I trust the cottage will be as delightful as the website description.”

Helpful Report

Posted 4 years ago

“The white Heart Royal Moreton on Marsh we had a wonderful experience at this hotel we had 2 rooms for my family and two dogs thoroughly enjoyed it will go back again.”

Helpful Report

Posted 4 years ago

“Adam was very helpful.”

Helpful Report

Posted 4 years ago

“The only criticism of the booking system is that you can not put the date of your holiday in 1st you have to go into each individual property. Otherwise pleased and feel as if we are not paying anymore for the benefits we get booking through the site”

Helpful Report

Posted 4 years ago

“Fantastic customer service from Paula, she found me some accommodation, ( haven’t been yet ) and kept in communication via text phone and email throughout the whole process.”

Helpful Report

Posted 4 years ago

“We had very good service 100% from Siobhain McCarthy, very helpful you lady couldn’t ask for more.”

Helpful Report

Posted 4 years ago

“Paula was a huge help in finding me a getaway at short notice this weekend, and not only that but I got a brilliant deal on a gorgeous spa hotel for me and the pup to escape to for pampering and relaxation. She was very responsive and put a lot of effort into finding the right stay for me, hugely appreciated and I will definitely be using PetsPyjamas again.”

Helpful Report

Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews