PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,751 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,751 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 5th March 2026

Gary Fisher

PetsPyjamas 5 star review on 3rd March 2026

SHARON COOPER-WESTHEAD

PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

PetsPyjamas 5 star review on 22nd February 2026

Andrew Tilley

3595

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paula was excellent and patient with my requirements and once we’d selected our best option the team got straight to work. Communications were very clear and nicely personalised. Looking forward to our break and will be using again in the future.”

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Posted 3 years ago

“Great and quick service”

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Posted 3 years ago

“Very helpful, made booking easy.”

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Posted 3 years ago

“Having booked several trips with you before . You are always are first port of call when we are looking for a new destination.”

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Posted 3 years ago

“I had a problem with the web layout at first but soon realised you had to enter your select all your requirements each time a different area was selected. Perhaps this can be changed? The booking process chucked me out twice as it said I had run out of time, but the online help desk was extremely quick to respond to my e-mails and sort out the problems I had created. Many thanks. I am just waiting for my credit card to dismiss the two very large amounts of money authorised. I trust the cottage will be as delightful as the website description.”

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Posted 3 years ago

“The white Heart Royal Moreton on Marsh we had a wonderful experience at this hotel we had 2 rooms for my family and two dogs thoroughly enjoyed it will go back again.”

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Posted 3 years ago

“Adam was very helpful.”

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Posted 3 years ago

“The only criticism of the booking system is that you can not put the date of your holiday in 1st you have to go into each individual property. Otherwise pleased and feel as if we are not paying anymore for the benefits we get booking through the site”

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Posted 3 years ago

“Fantastic customer service from Paula, she found me some accommodation, ( haven’t been yet ) and kept in communication via text phone and email throughout the whole process.”

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Posted 3 years ago

“We had very good service 100% from Siobhain McCarthy, very helpful you lady couldn’t ask for more.”

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Posted 3 years ago

“Paula was a huge help in finding me a getaway at short notice this weekend, and not only that but I got a brilliant deal on a gorgeous spa hotel for me and the pup to escape to for pampering and relaxation. She was very responsive and put a lot of effort into finding the right stay for me, hugely appreciated and I will definitely be using PetsPyjamas again.”

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Posted 3 years ago

“I had difficulty in finding a booking at short notice but by emailing PP I was offered two properties and immediately booked up.All very easy”

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Posted 3 years ago

“Lovely place to stay. Took our GSD and cockerpoo Staff very dog friendly. Dog bowls are available as is extra tea and coffee for your room but you just need to ask reception for them. Room was large, very clean, super comfy bed. Best dog friendly place I’ve been Negative - only one veggie meal on the menu”

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Posted 3 years ago

“Wonderful help and speedy response from Liz. Thank you”

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Posted 3 years ago

“Brilliant service lovely people faboulous hotel well done pets pjamays”

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Posted 3 years ago

“Fantastic service and very responsive from initial enquiry.”

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Posted 3 years ago

“Maria Whitehead was really attentive and nothing was an issue, highly recommend the service I was given.”

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Posted 3 years ago

“Amazing products great customer service”

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Posted 3 years ago

“The booking experience with pets pyjamas was a little challenging to start with as the website isn’t functioning properly at the moment. However once I got help from the delightful Maria, who was brilliant at both choosing hotel options but also helped overcome the IT issues she and I had , then it was fine. Very pleased overall. Thank you”

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Posted 3 years ago

“Cannot fault the service. Exceptional”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,751 reviews