PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,776 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th June 2026

Julie Turner

PetsPyjamas 5 star review on 10th May 2026

Alison Adams

3618

Anonymous

Anonymous // 01/01/2019

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“I was contacted within a couple of hours to confirm y requirements and an email for each of my bookings (with links for payment). I would have thought I'd have options on rooms, but perhaps there were room restrictions with having a dog. It wasn't clear that both my bookings would be held for a set time, so I only felt they were confirmed once I'd made payment and received a confirmation email. I paid a deposit, but didn't see on email when/how balance should be paid. Customer Service is great - very friendly.”

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Posted 4 years ago

“Great service from the friendly and helpful staff. Paula answered all our questions and made it so easy to book. Many thanks.”

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Posted 4 years ago

“I had the pleasure of working with Angela White who I found incredibly helpful, efficient and thoughtful. Excellent representation of your company and I would work with you again. thank you”

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Posted 4 years ago

“Sam came up with an option which was a little more than we wanted to spend so she went away and a short while later came back with another, slightly cheaper option. So helpful and friendly.”

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Posted 4 years ago

“Maria was very helpful, friendly and professional. She done a great job in arranging our break away with our dog Fleur. Thank you Maria.”

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Posted 4 years ago

“I found the whole process of getting information and booking my break very easy. Angela was so helpful and answered all my query promptly.”

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Posted 4 years ago

“Terrific service. Booking our break was easy , just told petspyjamas what we’d like and they came back having arranged it all. Would definitely recommend.”

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Posted 4 years ago

“I am very disappointed with petspyjamas”

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Posted 4 years ago

“What a fab website! We have found some brilliant options to take our pup with us. It also worked out cheaper than booking directly with the venue in some circumstances.”

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Posted 4 years ago

“Easy to book and pay Far too many emails sent - just one confirmation would do.”

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Posted 4 years ago

“Room wasn’t very clean. Milo wasn’t allowed in the hotel despite being told he could join us for meals and drinks in the bar. Told that he was entitled to his own breakfast (an extra sausage) but the staff knew nothing about this so I had to cut up a sausage and wrap it in a napkin to take back to the room. No pet bowls or treats. Grounds and spa treatments were fantastic. Very limited choice of meals. Confusing restaurant bills due to £25pp per night not being mentioned on first night but deducted on receipt for the second night. Feel misled by Pets Pyjamas, not as pet-friendly as sold over the phone. Hotel were hosting 3 weddings during our stay so we felt restricted in terms of which parts of the hotel were available for use.”

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Posted 4 years ago

“Angela was so helpful, warm and professional, with clear communication - she really went out of her way to be available for questions even after hours. Will book again!”

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Posted 4 years ago

“The lady I spoke to was very pleasant and helpful. I was delighted when she phoned to say she had managed to secure the holiday I had requested. A pleasure to deal with this company.”

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Posted 4 years ago

“Excellent service in terms of human(!) Delivery, website and cost. I communicate by E mail and phone and replies from yourselves 1-2 hrs when requitmring T P input 6-12 not a problem”

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Posted 4 years ago

“Lynda was very helpful with sorting everything out. I was quite shocked at the prices though, looking for £175 a night, there was only one option in the whole of Cornwall!!”

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Posted 4 years ago

“Lynda was extremely helpful and professional, booking was easy and all explained well”

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Posted 4 years ago

“I found them extremely helpful. If you want to stay away with your dogs, this is the site for you!”

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Posted 4 years ago

“Sam who was my pet ‘advisor’ was superb throughout the whole booking experience.”

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Posted 4 years ago

“Andrea was brilliant. She was promt in her responses and very knowledgeable. She made sure I had all the information I needed and was very attentive of Wilsons needs. Absolutely great experience. Will be using again. Thank you Andrea.”

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Posted 4 years ago

“I was having great difficulty deciding whether to book our weekend due to my own disability. I could not have managed without your help. You understood and handled my problem kindly without patronising and explained every detail. Genuinely Very friendly. Thank you.”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,776 reviews