PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,751 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,751 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 5th March 2026

Gary Fisher

PetsPyjamas 5 star review on 3rd March 2026

SHARON COOPER-WESTHEAD

PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

PetsPyjamas 5 star review on 22nd February 2026

Andrew Tilley

3595

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the whole process of getting information and booking my break very easy. Angela was so helpful and answered all my query promptly.”

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Posted 3 years ago

“Terrific service. Booking our break was easy , just told petspyjamas what we’d like and they came back having arranged it all. Would definitely recommend.”

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Posted 3 years ago

“I am very disappointed with petspyjamas”

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Posted 3 years ago

“What a fab website! We have found some brilliant options to take our pup with us. It also worked out cheaper than booking directly with the venue in some circumstances.”

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Posted 3 years ago

“Easy to book and pay Far too many emails sent - just one confirmation would do.”

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Posted 3 years ago

“Room wasn’t very clean. Milo wasn’t allowed in the hotel despite being told he could join us for meals and drinks in the bar. Told that he was entitled to his own breakfast (an extra sausage) but the staff knew nothing about this so I had to cut up a sausage and wrap it in a napkin to take back to the room. No pet bowls or treats. Grounds and spa treatments were fantastic. Very limited choice of meals. Confusing restaurant bills due to £25pp per night not being mentioned on first night but deducted on receipt for the second night. Feel misled by Pets Pyjamas, not as pet-friendly as sold over the phone. Hotel were hosting 3 weddings during our stay so we felt restricted in terms of which parts of the hotel were available for use.”

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Posted 3 years ago

“Angela was so helpful, warm and professional, with clear communication - she really went out of her way to be available for questions even after hours. Will book again!”

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Posted 3 years ago

“The lady I spoke to was very pleasant and helpful. I was delighted when she phoned to say she had managed to secure the holiday I had requested. A pleasure to deal with this company.”

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Posted 3 years ago

“Excellent service in terms of human(!) Delivery, website and cost. I communicate by E mail and phone and replies from yourselves 1-2 hrs when requitmring T P input 6-12 not a problem”

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Posted 3 years ago

“Lynda was very helpful with sorting everything out. I was quite shocked at the prices though, looking for £175 a night, there was only one option in the whole of Cornwall!!”

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Posted 3 years ago

“Lynda was extremely helpful and professional, booking was easy and all explained well”

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Posted 3 years ago

“I found them extremely helpful. If you want to stay away with your dogs, this is the site for you!”

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Posted 3 years ago

“Sam who was my pet ‘advisor’ was superb throughout the whole booking experience.”

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Posted 3 years ago

“Andrea was brilliant. She was promt in her responses and very knowledgeable. She made sure I had all the information I needed and was very attentive of Wilsons needs. Absolutely great experience. Will be using again. Thank you Andrea.”

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Posted 3 years ago

“I was having great difficulty deciding whether to book our weekend due to my own disability. I could not have managed without your help. You understood and handled my problem kindly without patronising and explained every detail. Genuinely Very friendly. Thank you.”

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Posted 3 years ago

“PetsPyjamas were very helpful and answered all our questions concerning our booking particular in regards to taking the Dog with us. They reassured us that the hotel was completely Dog friendly and understanding, as this is our first trip away with the Dog. They found the best deal for us at a good price and we have no hesitation contacting PetsPyjamas for our next trip. Thank you.”

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Posted 3 years ago

“PetsPyjamas makes it so easy to find somewhere to stay. It's great to be able to search by region and the information and photos provided about each hotel give you all the information you need to make your decision about where to stay. It's good to know too that by using PP a donation will be made to charity.”

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Posted 3 years ago

“Once able to speak to someone staff very helpful and booking made.”

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Posted 3 years ago

“This was my first time booking a cottage with petsPyjamas.I received the best customer service from Jodie, she was so helpful and made the process hassle free and easy. I would highly recommend and I will definitely be using them again .”

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Posted 3 years ago

“I love the service and I hope it takes some of the headache out of booking holidays with our dog. I would like for the website to make it easier to search for specific dates, but luckily your contact was really helpful and found a hotel which was even better than the one I had found.”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,751 reviews