PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,715 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 17th December 2025

3567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PetsPyjamas makes it so easy to find somewhere to stay. It's great to be able to search by region and the information and photos provided about each hotel give you all the information you need to make your decision about where to stay. It's good to know too that by using PP a donation will be made to charity.”

Helpful Report

Posted 3 years ago

“Once able to speak to someone staff very helpful and booking made.”

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Posted 3 years ago

“This was my first time booking a cottage with petsPyjamas.I received the best customer service from Jodie, she was so helpful and made the process hassle free and easy. I would highly recommend and I will definitely be using them again .”

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Posted 3 years ago

“I love the service and I hope it takes some of the headache out of booking holidays with our dog. I would like for the website to make it easier to search for specific dates, but luckily your contact was really helpful and found a hotel which was even better than the one I had found.”

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Posted 3 years ago

“Paula was excellent and patient with my requirements and once we’d selected our best option the team got straight to work. Communications were very clear and nicely personalised. Looking forward to our break and will be using again in the future.”

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Posted 3 years ago

“Great and quick service”

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Posted 3 years ago

“Very helpful, made booking easy.”

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Posted 3 years ago

“Having booked several trips with you before . You are always are first port of call when we are looking for a new destination.”

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Posted 3 years ago

“I had a problem with the web layout at first but soon realised you had to enter your select all your requirements each time a different area was selected. Perhaps this can be changed? The booking process chucked me out twice as it said I had run out of time, but the online help desk was extremely quick to respond to my e-mails and sort out the problems I had created. Many thanks. I am just waiting for my credit card to dismiss the two very large amounts of money authorised. I trust the cottage will be as delightful as the website description.”

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Posted 3 years ago

“The white Heart Royal Moreton on Marsh we had a wonderful experience at this hotel we had 2 rooms for my family and two dogs thoroughly enjoyed it will go back again.”

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Posted 3 years ago

“Adam was very helpful.”

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Posted 3 years ago

“The only criticism of the booking system is that you can not put the date of your holiday in 1st you have to go into each individual property. Otherwise pleased and feel as if we are not paying anymore for the benefits we get booking through the site”

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Posted 3 years ago

“Fantastic customer service from Paula, she found me some accommodation, ( haven’t been yet ) and kept in communication via text phone and email throughout the whole process.”

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Posted 3 years ago

“We had very good service 100% from Siobhain McCarthy, very helpful you lady couldn’t ask for more.”

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Posted 3 years ago

“Paula was a huge help in finding me a getaway at short notice this weekend, and not only that but I got a brilliant deal on a gorgeous spa hotel for me and the pup to escape to for pampering and relaxation. She was very responsive and put a lot of effort into finding the right stay for me, hugely appreciated and I will definitely be using PetsPyjamas again.”

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Posted 3 years ago

“I had difficulty in finding a booking at short notice but by emailing PP I was offered two properties and immediately booked up.All very easy”

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Posted 3 years ago

“Lovely place to stay. Took our GSD and cockerpoo Staff very dog friendly. Dog bowls are available as is extra tea and coffee for your room but you just need to ask reception for them. Room was large, very clean, super comfy bed. Best dog friendly place I’ve been Negative - only one veggie meal on the menu”

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Posted 3 years ago

“Wonderful help and speedy response from Liz. Thank you”

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Posted 3 years ago

“Brilliant service lovely people faboulous hotel well done pets pjamays”

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Posted 3 years ago

“Fantastic service and very responsive from initial enquiry.”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,715 reviews