PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,714 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 8th May 2025

Katrina Speechly

3519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confirmed hotel booking & gave us reference number then rang us to cancel, what a great service, NOT!! Because of the so called ‘confirmed booking’ we had already booked another hotel on the way to this & now we have been hung out to dry with nowhere to stay!! Be warned don’t use this company!!”

Helpful Report

Posted 2 years ago

“Firstly, let me say how great it is to have a travel firm dedicated to dog-friendly holidays, and in my own neighbourhood too!! PetsPyjamas offer a great range of super hotels and cottages to accommodate different budgets and styles. The booking was co-ordinated remotely, and Lynda was really responsive to my many questions, day and night, and at the weekend which was really appreciated. In the end, we arranged 2 great hotels in the north of Scotland, and we're looking forward to taking our pet pooch, Parker for his first holiday in Scotland, having already been to Wales and Ireland. I'll keep you posted on how the trip went!!! I can strongly recommend Pets Pyjamas and will be sure to be using them in the future.”

Helpful Report

Posted 2 years ago

We’re so happy to hear you had a great experience with us! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope you have a fantastic time! Very best, Trish from PetsPyjamas

Posted 2 years ago

“Great Web site plenty cottages to choose from prices very good only problem I had was I could not save a property to favorites to come back to later on frustrating trying to find it again waste of time could put people off otherwise excellent service and easy to pay and could use PayPal excellent thank you”

Helpful Report

Posted 2 years ago

Dear Ms Abel Thank you so much for your feedback, it's much appreciated! Your recommendations have been passed on to be looked into. Best wishes Codie from PetsPyjamas 🐾

Posted 2 years ago

“Very helpful”

Helpful Report

Posted 2 years ago

Dear Ms Sumbler We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best wishes Codie From PetsPyjamas

Posted 2 years ago

“The PetsPyjamas team were A1, they went above and beyond to find myself and my partner somewhere to go for Christmas. We are both disabled which made the job more difficult, but did it. Thank you so much”

Helpful Report

Posted 2 years ago

Dear Ms Whitton, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day and we look forward to booking you on another dog-friendly stay soon! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“Jodie was so helpful making my booking and getting all the details and requirements right, would highly recommend”

Helpful Report

Posted 2 years ago

Dear Ms Bawden Thank you for your review, we can’t wait to share your 5-star review with Jodie. She’ll be thrilled! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“We have recently booked a holiday through the PetsPyjamas office. We can’t wait to experience the break we have planned in Wales. The assistance we received was brilliant, particularly as this is the first time we have booked with PetsPyjamas. We were guided through the booking procedure by Anais and her colleague in a very efficient, helpful and cheerful manner. Thank you 🙏”

Helpful Report

Posted 2 years ago

Dear Mr and Mrs Acock, I’m happy to hear that our team provided you with excellent service. I’ll make sure that Anais receives your feedback. I’m sure it will make their day! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“Great service, Keisa was great and found us the ideal package that we were looking for.”

Helpful Report

Posted 2 years ago

Dear Ms Gallaghan Your review means a lot to us! I will ensure the message is passed along to Kesia. Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Really poor experience. Was dealing with a lady via text and email who was super helpful, when called up, got someone who wasn’t helpful at all and couldn’t find the enquiry. Paid and thought the break was booked only to find out it hadn’t as hotel was not available.”

Helpful Report

Posted 2 years ago

“The lady was very helpful and found exactly what we asked for In our brief, easy booking”

Helpful Report

Posted 2 years ago

Dear Ms Donno Thank you for being our customer and leaving us a wonderful 5-star review. Your time is appreciated! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Posted an enquire on a holiday to Cornwall, Marie called me swiftly and followed up with an email about all the room and meal options. I found the pricing breakdown confusing and Marie explain it all very clearly. My dog eats fresh food so needs a fridge to store. Marie contacted the hotel, and made arrangements for a fridge in the room. Very happy with my booking experience”

Helpful Report

Posted 2 years ago

Dear Ms Maguire, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Marie receives the recognition she deserves. Thank you again, have a great day! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“We always use Pets Pyjamas for booking our breaks so we can be sure that our dog, an important member of the family, is accepted and catered for. Jodie has recently been great in supporting us to book our Christmas break. Thank you Jodie. We really value this service.”

Helpful Report

Posted 2 years ago

Dear Ms Cooper, Thank you for your kind words, we’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your booking. We look forward to the next time we’re able to book you again. Have a wonderful day! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“Prompt and efficient service - even on a Sunday!”

Helpful Report

Posted 2 years ago

Dear Ms Knight Thank you so much for giving us 5 stars. You made our day! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“The booking process was quick and easy. Hopefully our holiday will go smoothly too”

Helpful Report

Posted 2 years ago

Dear Ms Mckenna We appreciate you taking the time to leave a 5-star review. I trust you will have a wonderful time! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Very helpful and friendly customer service”

Helpful Report

Posted 2 years ago

Dear Ms Headlam Thank you for the 5-star review! We value your feedback and can’t wait to book you again. Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Quick, efficient and an easy booking system. Would definitely recommend”

Helpful Report

Posted 2 years ago

Dear Ms Packer We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best wishes Codie from PetsPyjamas

Posted 2 years ago

“The process was quick and much easier to track down somewhere to stay with our dog than standard websites.”

Helpful Report

Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“We had a number of queries about a New Years booking and Andrea was absolutely fantastic. She liaised with the hotel and made sure that all our needs were met. Always a pleasure booking with pets pyjamas!”

Helpful Report

Posted 2 years ago

Dear Jonathan, I’m happy to hear that our team provided you with excellent service. I’ll make sure that Andrea receives your feedback. I’m sure it will make their day! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

“The PetsPygamas team was very helpful and managed to find accommodation for us at very short notice. A good experience and one we will repeat.”

Helpful Report

Posted 2 years ago

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

Posted 2 years ago

“Good service easy to book holiday”

Helpful Report

Posted 2 years ago

Thank you for the positive feedback!

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,714 reviews