Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

“We have used PetsPyjamas a couple of times before and the service is very prompt and tailored to our requests. We will be using the service again”

Helpful Report

Posted 3 years ago

“Addresses the needs of going away with our puppy. Easy to book with great benefits.”

Helpful Report

Posted 3 years ago

“Spoilt for choice of dog friendly accommodation. Booking was easy through the website, hardest part was deciding where to go. Looking forward to our trip.”

Helpful Report

Posted 3 years ago

“Very quick response to my enquiry and answered all my questions including follow ups. Excellent service”

Helpful Report

Posted 3 years ago

“Lovely people but too many of them dealing with each booking and as a result there was total lack of communication between the Agents. A disaster with the hotel I booked due to lack of information. Pets Pyjamas appear to be too frightened to upset the hotels they work with and one gets the feeling they are more concerned about them than the client. I had to call an Agent almost daily to sort out the many problems with The Polurian Hotel in Cornwall. After a continuous battle but no apologies I have been promised compensation of one night's accommodation and seven days on I am still waiting. In spite of my contract being with Pets Pyjamas, they expected me to deal with the hotel regarding all the various complaints. This was a three star hotel charging 4 star prices. I asked for a quiet room and was allocated a dark, depressing room with the car park right outside my window. I was then moved twice; once to a room I was told I would have to vacate after two nights and then to another room with the wind howling (no exageration, I have the recording) all night. Eventually after three nights a very helpful maintenance man duct taped the windows which enabled me to be able to sleep and to stay warm. It was appalling. All this for the best part of £3000 for one person for 11 nights. The menu barely changed and the presentation was basic. Vegetables were mostly an extra charge and consisted of kale, kale and more kale unless one made a point of asking for 'no kale please'. Never again either Pets Pyjamas or The Polurian.”

Helpful Report

Posted 3 years ago

“Lovely people but too many of them dealing with each booking and as a result there was total lack of communication between the Agents. A disaster with the hotel I booked due to lack of information. Pets Pyjamas appear to be too frightened to upset the hotels they work with and one gets the feeling they are more concerned about them than the client. I had to call an Agent almost daily to sort out the many problems with The Polurian Hotel in Cornwall. After a continuous battle but no apologies I have been promised compensation of one night's accommodation and seven days on I am still waiting. In spite of my contract being with Pets Pyjamas, they expected me to deal with the hotel regarding all the various complaints. This was a three star hotel charging 4 star prices. I asked for a quiet room and was allocated a dark, depressing room with the car park right outside my window. I was then moved twice; once to a room I was told I would have to vacate after two nights and then to another room with the wind howling (no exageration, I have the recording) all night. Eventually after three nights a very helpful maintenance man duct taped the windows which enabled me to be able to sleep and to stay warm. It was appalling. All this for the best part of £3000 for one person for 11 nights. The menu barely changed and the presentation was basic. Vegetables were mostly an extra charge and consisted of kale, kale and more kale unless one made a point of asking for 'no kale please'. Never again either Pets Pyjamas or The Polurian.”

Helpful Report

Posted 3 years ago

“PetsPyjamas takes all the frustration and time wasted trying to find suitable accomodation for your breaks. We have used them for some years now and all their staff are so understanding and extremely helpful. We would highly recommend their service.”

Helpful Report

Posted 3 years ago

“Was very easy experience to book”

Helpful Report

Posted 3 years ago

“Excellent help and service thank you”

Helpful Report

Posted 3 years ago

“Polite prompt phone call and quickly fully booked in.”

Helpful Report

Posted 3 years ago

“Used live chat to ask a question and had a very helpful quick reply. Thank you”

Helpful Report

Posted 3 years ago

“It was very a very good experience. We have booked with Pets pyjamas for a few years now and each time wehave never had a bad experience. Very friendly helpful staff. Always ready to answer questions.if they say they will phone us back we know they will do it and on time. Very pleased with service.”

Helpful Report

Posted 3 years ago

“Friendly and helpful”

Helpful Report

Posted 3 years ago

“Chris was really helpful and it was lovely to be able to talk to a real person over the phone. Chris explained everything fully to me and when I had queries he was able to answer them fully. I have never used your services before but I would not hesitate to use you again and recommend you to my dog friends.”

Helpful Report

Posted 3 years ago

“We had wanted to book a return visit to The Talbot Hotel in Oundle where we had stayed in September, booked through Pets Pyjamas and enquired at the time. We had an immediate response from Maria to say that the deals for 2023 had not been finalised then, but that she would stay in touch with us until they were. And true to her word she did exactly that, emailing us regularly to let us know what the situation was and we booked the stay today, getting a great deal and a discount into the bargain. We are so impressed with this customer service and can't recommend PP, and Maria in particular, highly enough!”

Helpful Report

Posted 3 years ago

“Booking with PetsPyjamas is quick and very easy .”

Helpful Report

Posted 3 years ago

“Great staff who helps you very satisfying to find the right place for our holidays.”

Helpful Report

Posted 3 years ago

“Lynda as ever was very helpful and fast in getting in touch and providing all the relevant information that we needed to book our stay. The enquiry was made on New Year's Day and she came back the same day eventhough it was a Sunday. Thank you!”

Helpful Report

Posted 3 years ago

“Aimee was very helpful and recoy the bigger room for us”

Helpful Report

Posted 3 years ago

“My experience with pets pyjamas has always been a good one and time round with jack and Amy was no exception both were very patient with me and answered all my requests with dates and options.”

Helpful Report

Posted 3 years ago

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

PetsPyjamas Reviews

About PetsPyjamas:

Phone:

Email:

Location: