PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kalum was super efficient and friendly.”

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Posted 3 years ago

“Angela helped me with my booking and was extremely helpful, especially as I was booking on a Sunday! She messaged rather than called as I said I was booking a trip as a surprise, and helped me get all the room options to make the decision to best suit my budget. A great experience, thank you”

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Posted 3 years ago

“Very helpful and quick responses to queries. Great that my dogs go free!”

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Posted 3 years ago

“I'm new to PetsPyjamas but booking was without a hitch. We've yet to stay at the hotel of choice so hopefully all is well. Thankyou all at PetsPyjamas”

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Posted 3 years ago

“Immediate response and kept me informed of booking progress”

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Posted 3 years ago

“Very helpful, friendly booking experience.”

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Posted 3 years ago

“Very helpful agent who had a real knowledge of the hotel we chose”

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Posted 3 years ago

“The full process is not yet through as I have to receive the booking info from the hotel, but the PetPyjamas staff were very helpful and pleasant, especially when the website seemed to freeze.”

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Posted 3 years ago

“Easy to understand and book the hotel, friendly and helpful advisor.”

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Posted 3 years ago

“We have booked our hotels with Pet’s Pyjamas for years and have always found the team extremely efficient, helpful and professional.”

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Posted 3 years ago

“I booked a break as a special present for my son and his girlfriend. Lynda could not have been more helpful and made the process very easy, even when we had to change dates. Will hopefully use again and next time for ourselves and have no qualms about recommending this professional and friendly organisation”

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Posted 3 years ago

“Friendly and helpful staff”

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Posted 3 years ago

“Great service, nice people to talk to on the ohone and via emails. Only dropped a star because i was trying to make multiple bookings at the same hotel overnight for on the way, and again on the way back from visiting friends and was unable to do this in one transaction which made the process not as smooth as it might have been. Otherwise great, thank you.”

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Posted 3 years ago

“I try to book on my phone Apple 13 but just went around in circles but managed on my ipad using Chrome… The “coupon” section should b a little clearer maybe saying “Add voucher code” sounds a negative feedback however overall pleased with my booking”

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Posted 3 years ago

“I have booked several times through Petspyjamas Esther firstly and Sue Carlton recently have made the booking so easy going out of their way to help in any way Thank you”

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Posted 3 years ago

“Whilst I made two enquiries (or thought I did) for short breaks in January and March- the two emails did not reflect my enquiries. One had the wrong dates (January enquiry) and the the March enquiry for Yorkshire had a January date. A third link via text had the correct info and so completed the booking. Made an interim enquiry re half board with no response yet but march booking is now confirmed. Not confident about the website and the way the enquiries are managed.”

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Posted 3 years ago

“Excellent communication and a great price.”

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Posted 3 years ago

“From the start to end of the PetsPyjamas booking experience I was met with kindness and support and rapid response time from Pet Concierge. Thank you.”

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Posted 3 years ago

“A good experience with issues dealt with quickly. I would have liked just a bit more information about the ins and outs of the holiday without having to ask, but not a great problem.”

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Posted 3 years ago

“The experience of booking with pets pyjamas was nothing like we expected. Paula went beyond what booking agents do toing and froing between her and hotel staff to ensure we will enjoy our holiday and our dogs holiday even as we are elderly couple with limited mobility. I remember my wife and I stayed in Lake District in similar big house before pandemic, the same treatment then and now. We will continue to holiday with this organisation.”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews