PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a 3 night stay in a lovely place in wales through Pets Pyjamas, unfortunately, my dog became very ill so we couldnt go, as id booked only 3 days previous, their T's & C's state there will be a booking fee which is fine, and maybe a fee from the accommodation, again fine... BUT i was eventually told that no refund at all could be given as the accommodation do not refund! So i called the accommodation who in fact dont have a cancellation policy, and also told me that if someone cancels, they dont see any money from Pets Pyjamas! So i kept my booking in the end so that the accommodation would at least get paid even though i didnt go as unfortunately we had to say goodbye to my dog. I dont reccommend Pets Pyjamas at all, as soon as they take youre money youre stuffed! they dont care.... dispicable! £279 lost! This was incredibley insensitive and unprofessional of them!”

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Posted 5 years ago

“Nicola went over and above to find us a great hotel- very communicative, enthusiastic and friendly. Thank you!”

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Posted 5 years ago

“Excellent Service and Amazing Locations!! Tiffani made our experience so easy and seamless. She was extremely quick at replying to emails and found a lovely place with our desired availability within a day...definitely much more hassle free and faster than my previous 3 day search-and-scower of the internet! Thank you so much for all your help Tiffani! :)”

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Posted 5 years ago

“A lot of places to choose from to go with your fur baby. Easy to book. Very quick response to any questions. It was a second booking with PetsPyjamas. Highly recommended.”

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Posted 5 years ago

“The staff were so friendly and knowledgeable about the area we wanted to stay in. They took into account our budget and the facilities that we required and got back to us promptly with some ideas. Excellent service that we will recommend to family and friends 🙂 Debbie, Bryan and Treacle x”

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Posted 5 years ago

“Great help from Mel in looking for a holiday, especially in this climate. Found places in all suggested places for us. Thankyou.”

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Posted 5 years ago

“I just booked a weekend away and the service I got from David was excellent.”

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Posted 5 years ago

“From start to finish David Chick, the representative for PetsPyjamas was excellent, he called back when he said he would, was knowledgeable, friendly & helpful, but above all found us a superb hotel for when we wanted at very short notice. Thank you SO much David.”

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Posted 5 years ago

“Great to speak to a person to organise everything - how refreshing”

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Posted 5 years ago

“Really helpful to get the booking we wanted, thanks Jodie”

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Posted 5 years ago

“Excellent service and very helpful thank you”

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Posted 5 years ago

“Simple on-line booking process.”

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Posted 5 years ago

“Jen helped with my booking and I was very impressed with her knowledge and customer care. My second time using PetsPyjamas and would definitely recommend them”

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Posted 5 years ago

“Very helpful, friendly and patient service”

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Posted 5 years ago

“Rachel was very pleasant and sorted everything out very professionally.”

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Posted 5 years ago

“No availability at hotel we’d chosen but was impressed how quickly alternative accommodation was found.”

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Posted 5 years ago

“A really upsetting experience which has totally ruined our summer holiday”

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Posted 5 years ago

Dear Mr Monk, I am disappointed to hear you were not happy with your PetsPyjamas experience. Upon further investigation, I can see my colleagues have tried to assist you in using your voucher, yet as the booking was made direct and not through PetsPyjamas, they were unable to honour it this time. I hope you have a lovely stay and please know that by booking through PetsPyjamas you are able to take advantage of the many benefits we offer including dogs stay free, 24/7 free vet line access and access to our Priority Paws loyalty programme partners. Very best wishes, Aimee

Posted 5 years ago

“Nicola from PetsPyjamas was an absolute joy to work with. A seamless booking process that was personalised and efficient. I will definitely use them again.”

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Posted 5 years ago

“😃👍 we have used petsperjams on various accessions, they are a lovely group of people and very professional in there work in helping you with any problem's at anytime that you may have also making everything as easy as possible for you and your little beloved family member on there holidays 🐶 ♥️ 😃 we would not travel with our pup Myia with anyone else and especially with the great deals that always they get for you .🍖🐶 🏕 Many Thanks . Terry Whyman 👍🙋”

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Posted 5 years ago

“I found the booking website frustrating trying to negotiate the various filters. Then when I managed to get to the booking page there was no option to input gift vouchers and also the price of the holiday had risen from the booking page. Eventually an agent called me and the process was then OK. I was not impressed with the price rude ecpkanation. I felt the Pets Pyjamas price should have been final. I hope the holiday cottage merits the 3 days I spent trying to book.”

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Posted 5 years ago

Dear Mrs Ford, I'm happy to hear you were pleased with our Pet Partner agent booking you a holiday. I am disappointed to hear, however, you were not happy with your experience on the website. We are currently working on improving this process and are excited to launch these later this year. I hope this doesn't deter you from booking with us in future again and taking advantage of the many benefits we offer including dogs stay free, 24/7 free vet line access and access to our Priority Paws loyalty programme partners. Very best wishes, Aimee

Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews