PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,714 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 8th May 2025

Katrina Speechly

3519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dealt with Lynda and she was brilliant. So friendly, helpful and knowledgeable. She explained everything as this was my first time of booking with PetsPyjamas.”

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Posted 2 years ago

“Sent an email Wednesday morning requesting 9 nights in 3 hotels. All booked by Wednesday pm. Saved money as dog stays free. Very pleased.”

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Posted 2 years ago

“I'm glad to say that my "Pet Concierge" Kalum was very polite and informative on the phone via text msg and e-mail. He made my booking experience a pleasure. I will 100% be using this service again and again!”

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Posted 2 years ago

“I wasamazed in this day and age where nobody cares, the treatment and help wwe got was superb. I cannot take up the food offer as our dog has had pancreatitis for years and we have to watcvh very carefully what she eat s”

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Posted 2 years ago

“I was very pleased to find a website that listed hotels where dogs are welcome which was easy to follow. I found a lovely hotel for New Year and received a quote via Jen who was very helpful. Would definitely use them again.”

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Posted 2 years ago

“I'd just like to thank Paula who helped me book my dog-friendly break in Cornwall next month. Thanks for your patience. Very quick response to my queries and helped me apply a discount which I was having trouble doing. Great service.”

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Posted 2 years ago

“There were issues with the site taking payment. Sarah, the concierge I spoke to, was really helpful. Eventually I received an email and was able to book and pay through that. I used a discount code (woof10) which wasn’t applied.”

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Posted 2 years ago

“I booked a stay with the help of one of your team named Paula, my was not a straight forward enquiry But she took the time to talk to myself and search various dates for me she was great. What a asset to your company she is and look forward to booking future stays with you.”

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Posted 2 years ago

“This was our second booking with Pets Pyjamas- as before it was a great service. In these days it’s a welcome change from a lot of companies whose customer service is appalling!! Thank you.”

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Posted 2 years ago

“First time booking and very experienced staff no trouble at all”

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Posted 2 years ago

“The service was very good and Any got back to me promptly to find a suitable hotel that ticked the boxes.”

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Posted 2 years ago

“Was an awful experience having told everyone I was going to posh hotel in countryside: Already not well I required a nice quiet break : looking at the rooms on the advert looked beautiful: But my room although clean was very basic and downstairs next to car park area and so noisy : I arrived a little tried as I’m disabled and tried to settle the bed very comfortable but the noise from traffic when I opened window lorries and cars on the busy road was unbelievable noise so I closed the window: Lying on bed to sleep a while around 3pm for an hour was impossible above me someone was dragging something across the floor in upstairs room I was thinking must be staff dragging cleaning equipment it was none stop : so I got up and went outside for a short walk : Again dangerous near the road huge lorries racing past me : So I returned to my room and saw a man staff I was thinking and told him about the noise he said he had slept in this room no problem from noise Well it continued the noise from upstairs and traffic I hardly slept: I packed my car next morning and checked out after disappointing breakfast as well : I asked for a refund and was told it would follow. Arrived home far worse than when I went : tried and exhausted from no sleep The staff were nice and friendly But I found out the room I had the staff do in fact use and also that their own chef had complained about the noise also : Apparently a couple were falling out and continually dragging furniture and shouting at each other So I feel that I should have been offered a full discount really”

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Posted 2 years ago

“Brilliant experience. First time using Pets Pyjamas. Made my booking so easy by helping with my options. Great direct communication & an excellent service. Thank you so much.”

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Posted 2 years ago

“Finally got confirmation that we'll just be 2 humans and our dog for Christmas we thought we might treat ourselves to a Christmas away, a search led us to PetsPyjamas and their offers, saw one that looked good and sent an enquiry. We heard that Paula would be helping us. It took a few emails but we were son sorted. I'll definitely be looking here for next year's holiday.”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“I don’t usually write reviews in relation to my hotel bookings, but I have occasionally done one on my hotel experience. However, on this particular occasion I think PetsPyjamas deserve some recognition. My wife and I stumbled across the website while looking for a hotel that is dog friendly and found this fantastic place where your pets needs come first. Like most dog owners whole like to take their pets with them it is difficult to find a hotel to accommodate our dog. I’m sure whoever came up with this website has had many similar experiences. So thank you PetsPyjamas excellent idea, great range of hotels and a site that’s easy to browse and use. Highly recommended and have already pointed family and friends to your landing page.”

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Posted 2 years ago

“It's my first time in using PetsPyjamas and won't be my last. I found the service very professional and friendly with very quick responses. Even arranged our dinner booking. Very impressed”

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Posted 2 years ago

“Quick response to my enquiry. Helpful, efficient and got us a great deal for February half term. Can’t wait!”

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Posted 2 years ago

“Great information,just wasn’t sure if they were cabins or not”

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Posted 2 years ago

“Really good help and suggestions for where we should consider and found a hotel with all the things we were looking for and we have booked it looking forward to the stay.”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,714 reviews