PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enquired about a hotel break on Saturday, received a call straight away, lovely friendly, helpful advice and all booked by Sunday afternoon, I wish it was always this easy, thank you PetsPyjamas”

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Posted 3 years ago

“Great Service - Claudia was so helpful”

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Posted 3 years ago

“Prompt replies to inquiries”

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Posted 3 years ago

“I booked with ease which I am pleased with as I am not very good on my lap top.”

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Posted 3 years ago

“I need to book something quote specific and from the minute I got in touch the experience was so easy and friendly. Lynda was so helpful and kept me updated throughout with a range of different options to suit what I was looking for. I can’t recommend the service enough it made narrowing down the options that were suitable for our trip so easy. Thank you”

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Posted 3 years ago

“Covered all my questions”

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Posted 3 years ago

“Excellent communication at all times from Andrea. Very quick to respond and answer any questions we had. Made the booking so easy. This is our first booking with PetsPyjamas and it won’t be the last.”

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Posted 3 years ago

“Disappointing. This company has an online payment process. Takes minutes for your payment to go through. Cancel and they advise 28 days to refund you. In an electronic age we are in I find it unbelievable that any company can take 28 days to refund you. Even large companies bigger than this lot refund in days. 2 weeks down the line it looks like they will stretch the process out. Won’t be using them again. Beware if you cancel the they take 28 working days to process a refund . Nearly 6 weeks ! Another scam to hold onto your money ! Find a more reputable company to book with. This company are just crooks !”

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Posted 3 years ago

“Easy website booking and lovely staff who spoke to me to clarify some questions I had. For a first experience it has been fabulous. Thank you.”

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Posted 3 years ago

“I found the site very easy to use. Angela was excellent as she answered all my queries quickly and was helpful in confirmation of the booking”

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Posted 3 years ago

“Extremely professional at all times. Very efficient would highly recommend”

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Posted 3 years ago

“Well pleased with our booking with PetsPyjamas. They were extremely helpful and booked the accommodation we specified and got us a very good deal with our two doggies.”

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Posted 3 years ago

“Very helpful and proactive staff. A pleasure to do business with. Will use again”

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Posted 3 years ago

“Not yet been to the hotel. However, the booking experience is great. I spoke with one of the Pets Pyjamas team, and let them know my price range, and how far I was prepared to travel, and they found me a really lovely hotel. It's for my partner's birthday, so I hope it all turns out well.”

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Posted 3 years ago

“Excellent communication- very helpful and got back to me straight away with availability and costing - Thank you Lynda ! We use pets pyjamas for all our short breaks”

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Posted 3 years ago

“Customer service agent really good. Website needs improvement. If I had not had vouchers to use for the service I would have given up. Not easy to navigate, map view doesn’t show all the properties in an area, cannot get to actual cost without clicking twice into each property and minimal pictures of some of the properties (of the cottage we were looking at there were 2 of a bedroom and no other internal pictures). When you have young children or access issues clear images is really important.”

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Posted 3 years ago

“Poor customer experience during booking. Beware of price hikes and them confirming your booking and taking your money before you have sorted out your issues with them. Would not use again.”

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Posted 3 years ago

“Very straight forward website , easy to follow , everything explained perfectly. Thank you”

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Posted 3 years ago

“I was all keen to give you a good write up but have received an email saying there is not accommodation for an extra child?! There is a crazy mix up and I’m not happy.”

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Posted 3 years ago

“Efficient and very helpful”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews