PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff and very patient helped me book a special night away for my daughters birthday with my lovely dog much appreciated.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“I was gifted a PetsPyjamas gift card- I found the website very hard to navigate when looking for a certain price range as when you select the dates you’d like to travel it states ‘based on a 7 night stay’ price, then when you click into the accommodations for 2/3 nights (which I was looking for) the price was completely different. I think having the price show on the searches for your selected dates would be much better and less stressful to navigate.”

Helpful Report

Posted 2 years ago

Thank you for your review 🐾 We will take onboard your feedback. The PetsPyjamas Team

Posted 2 years ago

“Lynda was incredibly helpful with our booking. I had a number of questions about the hotel and she sorted them out within minutes. She was a pleasure to deal with.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Booking a one night stay at The Mole Resort in Devon was very easy but the resort was not up to expectations. The signage when you drive in was very poor as was the signage for the rooms. Their web site is not at all clear as we thought that bath robes and slippers were supplied but not a goody bag for our dog. We had a goody bag for our dog, most of which was totally unsuitable for his age and size but we did not get the the bath robes and slippers. I rang the resort as ask if the room we were allocated was on the ground floor and explained that our dog had difficulty with stairs and was told it was a ground floor room, it was a ground floor room when you get into it but you could only access it down 6 or 7 steps. Also the only restaurant we could take him into was in a cellar and once again had a full flight of stairs to negotiate. Finally we were not told that the restaurant/bar bill which came to £71.89, which was for a two course meal for two with coffee, 1 pint of beer and 1 pineapple juice, included a service charge of £7.99. I object to service charges as I think people should be able to leave a tip at their discretion. I would not go to this venue again or recommend others to visit.”

Helpful Report

Posted 2 years ago

Hi Peter, We are so sorry to hear that you did not have a positive experience at The Mole Resort. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 2 years ago

“They sorted everything out quickly and definitely recommend to book through pets pyjamas”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“I recieved my personal quote really quickly. I went back and changed the hotel a few times and there was always a quick response. would definately use again!”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Very good response and reply to queries”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Quick and efficient customer service.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Amazing - extremely friendly and willing to help. Joanna helped me all the way and made it a pleasant experience.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Easy to use and option of help as well, really helpful.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“So far so good. Only booked so far and not travelled but experiance so far very good. I found the website and just the accomodation i wanted so booked. I then checked my email and found a welcome voucher with £25 off my first booking. I called through and as it was later on a Sunday customer service wasnt avalibale. So i spoke to a very helpful person in sales. She said it wasnt an issue and she could leave a message for customer service to apply to my booking. Having received my confirmation today the voucher has been applied as promised with no issue. Very good service so far.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Easy to book, good range of locations, value for money with pets going free.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Very helpful experience and knowledge with regards to understanding my situation”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Excellent website and easy and straightforward to book a room. Thank you Feel relaxed and satisfied and look forward to my booking.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Was delighted at how quickly I was able to book good accommodation for ourselves and our dog. Cost of our stay reasonable too. Many thanks to Zahraa Barlas for organising this for us.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Good experience”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Great reviews, photographs and easy to book. Can’t wait to visit.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Dirty, shabby and dated room. PetsPyjamas couldn't care less. Customer service keep passing the buck to the hotel even though they have had sight of the photos. In my opinion PetsPyjamas totally ruined our holiday and are not taking any responsibility. Once they've got your money you're history.”

Helpful Report

Posted 2 years ago

Hi Peter, We are so sorry to hear that you did not have a positive experience using our services. I do believe our customer service team are currently in contact with you and are assisting you to resolve this. The PetsPyjamas Team

Posted 2 years ago

“Great site! My dog is reactive around strangers so would be great to have more info about enclosed gardens etc. also had difficulty making payment v slow to load pages and accept card deets. Eventually swapped to PayPal”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“very professional”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews