PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,714 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 3rd May 2025

Angela Finch

PetsPyjamas 5 star review on 1st May 2025

Marrianne Pell

3499

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked again with petspyjamas. Still have to search for cancellation policy for a particular booking prior to booking. Staff very helpful with quick service. Recommended”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Sorry but usually my experience with PP is excellent. But after I booked this holiday I discovered my husband has commitments for that week. So I could not find a way on your website to make changes so I immediately called Claire, my contact, had to leave a message and your service center and so far no one has treated this sufficiently for me as meanwhile the other date I submitted may have been taken. Not happy and patiently waiting as I have paid in advance and fully!”

Helpful Report

Posted 1 year ago

Hi Annie, we are so sorry to hear that you have not had the usual excellent experience that we strive to provide. A member of our team has reached out to you to help resolve the issue, and we hope you have a wonderful pet-away. Best wishes, PetsPyjamas Team

Posted 1 year ago

“All team members that I spoke to were so helpful would definitely recommend”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“First class service. Alison was superb in finding us a 4 night break over New Year. Will definitely use them again and recommend to family and friends.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such positive feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Alison was superb and did a first class job of finding us a 4 night break over the New Year period. She was patient and thorough in her approach to our requirements . I found Alison extremely efficient , friendly and professional - would have no hesitation in recommending friends looking to find a holiday for themselves and their pet(s). First class service , thank you”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Alison and Kerry did a fantastic job for us. Thoroughly recommend their services.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Alison and the team at Pets Pyjamas have been super helpful. We now have an exciting trip to look forward to! Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us and Alison such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Not wanting to leave our beloved pooch behind when we travel, Pets Pyjamas has been an absolute godsend for us. The agents always listen carefully to what you are looking for and then offer three or four options which will meet our expectations. We have always been delighted with their suggestions.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Never knew this existed and am over the moon that it does”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“It screened out hotels that didn't take dogs and the deal quoted was better than I could get from the hotel's own website. So the service is pretty good. They were persistent in that they called me to follow up on the quote.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us feedback 🐾 We love to treat you and your pup, that's why with PetsPyjamas dogs stay free. We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Service was friendly and fast any queries I had was answered immediately definitely recommend and would use again !!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away and look forward to welcoming you back! The PetsPyjamas Team

Posted 1 year ago

“Very pleasing experience and the venue was first class”

Helpful Report

Posted 1 year ago

Thank you for your review and we are so pleased to hear you had a great experience with PetsPyjamas 🐾 We look forward to welcoming you on another pet-away soon! The PetsPyjamas Team

Posted 1 year ago

“Super easy to book for pet owners”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Looking for a quick getaway with my husband and the 2 dogs couldn’t have been easier. The whole site felt like the dogs were the centre of attention - can’t wait to experience the night away. 🐕‍🦺🐕‍🦺”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“So far they have been very helpful and patient with our booking and taken time to go through things. Would definitely use again for a doggie trip away”

Helpful Report

Posted 1 year ago

“Easy to use website & booking process. Love the fact you give your pet's name before your own!!”

Helpful Report

Posted 1 year ago

“Tried to book on Thursday 26/10/23 and the payment left my bank but did not clear at Petpyjamas, chased it Friday and Monday myself. No one was actively helping with this, just kept passing it to the next advisor. I altered the booking as my circumstances changed, but with calls going back a forth, due to not being able to speak to the same person, finally got it sorted on 31/10/23. Felt too long to make a simple hotel booking. All advisors were polite and professional, so I hope this is a one-off, so will try again, but will also bear this experience in mind.”

Helpful Report

Posted 1 year ago

“Great, Ashley was really helpful, I made a mistake with the discount code, she contacted the team and they added it to my booking manually. Now hope the hotel is great too, as taking my daughter, boyfriend and dog as a Xmas treat..”

Helpful Report

Posted 1 year ago

“I would highly recommend PetsPjamas for my fellow dog lovers! They are an efficient and very friendly company that do all they can to cater for your needs.”

Helpful Report

Posted 1 year ago

“Pets Pyjamas has a wonderful selection of dog friendly accommodation last that all look like lovely stays. Alison, our concierge, worked with our preferred hotel to find the best room at unbeatable rates (I checked myself and could not find the same rate)and ensured our doggies would be welcome. She was super nice and made sure everything was sorted out for us. I will be reaching out to pets pyjamas for our next travel to find wonderful places that will make our doggies welcome.”

Helpful Report

Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,714 reviews