PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,715 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 17th December 2025

3567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a smooth booking experience from start to finish”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Booked again with petspyjamas. Still have to search for cancellation policy for a particular booking prior to booking. Staff very helpful with quick service. Recommended”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Sorry but usually my experience with PP is excellent. But after I booked this holiday I discovered my husband has commitments for that week. So I could not find a way on your website to make changes so I immediately called Claire, my contact, had to leave a message and your service center and so far no one has treated this sufficiently for me as meanwhile the other date I submitted may have been taken. Not happy and patiently waiting as I have paid in advance and fully!”

Helpful Report

Posted 2 years ago

Hi Annie, we are so sorry to hear that you have not had the usual excellent experience that we strive to provide. A member of our team has reached out to you to help resolve the issue, and we hope you have a wonderful pet-away. Best wishes, PetsPyjamas Team

Posted 2 years ago

“All team members that I spoke to were so helpful would definitely recommend”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“First class service. Alison was superb in finding us a 4 night break over New Year. Will definitely use them again and recommend to family and friends.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such positive feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Alison was superb and did a first class job of finding us a 4 night break over the New Year period. She was patient and thorough in her approach to our requirements . I found Alison extremely efficient , friendly and professional - would have no hesitation in recommending friends looking to find a holiday for themselves and their pet(s). First class service , thank you”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Alison and Kerry did a fantastic job for us. Thoroughly recommend their services.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Alison and the team at Pets Pyjamas have been super helpful. We now have an exciting trip to look forward to! Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us and Alison such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Not wanting to leave our beloved pooch behind when we travel, Pets Pyjamas has been an absolute godsend for us. The agents always listen carefully to what you are looking for and then offer three or four options which will meet our expectations. We have always been delighted with their suggestions.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Never knew this existed and am over the moon that it does”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“It screened out hotels that didn't take dogs and the deal quoted was better than I could get from the hotel's own website. So the service is pretty good. They were persistent in that they called me to follow up on the quote.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us feedback 🐾 We love to treat you and your pup, that's why with PetsPyjamas dogs stay free. We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Service was friendly and fast any queries I had was answered immediately definitely recommend and would use again !!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away and look forward to welcoming you back! The PetsPyjamas Team

Posted 2 years ago

“Very pleasing experience and the venue was first class”

Helpful Report

Posted 2 years ago

Thank you for your review and we are so pleased to hear you had a great experience with PetsPyjamas 🐾 We look forward to welcoming you on another pet-away soon! The PetsPyjamas Team

Posted 2 years ago

“Super easy to book for pet owners”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Looking for a quick getaway with my husband and the 2 dogs couldn’t have been easier. The whole site felt like the dogs were the centre of attention - can’t wait to experience the night away. 🐕‍🦺🐕‍🦺”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“So far they have been very helpful and patient with our booking and taken time to go through things. Would definitely use again for a doggie trip away”

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Posted 2 years ago

“Easy to use website & booking process. Love the fact you give your pet's name before your own!!”

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Posted 2 years ago

“Tried to book on Thursday 26/10/23 and the payment left my bank but did not clear at Petpyjamas, chased it Friday and Monday myself. No one was actively helping with this, just kept passing it to the next advisor. I altered the booking as my circumstances changed, but with calls going back a forth, due to not being able to speak to the same person, finally got it sorted on 31/10/23. Felt too long to make a simple hotel booking. All advisors were polite and professional, so I hope this is a one-off, so will try again, but will also bear this experience in mind.”

Helpful Report

Posted 2 years ago

“Great, Ashley was really helpful, I made a mistake with the discount code, she contacted the team and they added it to my booking manually. Now hope the hotel is great too, as taking my daughter, boyfriend and dog as a Xmas treat..”

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Posted 2 years ago

“I would highly recommend PetsPjamas for my fellow dog lovers! They are an efficient and very friendly company that do all they can to cater for your needs.”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,715 reviews