PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website with a lot of options. Easy to book once I decided where to go.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“No field to apply promo code.How do I get the discount”

Helpful Report

Posted 2 years ago

Hi David, We are so sorry to hear that you experienced an issue using our service, I understand our Customer Support team, has contacted you. The PetsPyjamas Team

Posted 2 years ago

“Excellent response times, really helpful. Would highly recommend”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Just booked our stay at a hotel through Pets pyjamas. Booking was simple and help was on hand if needed through various methods. Can’t wait for our stay now in June.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Quite easy to navigate the website. Would like an additional filter - does the hotel have EV charging facilities”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“A great site for dog-friendly holidays where pooches are pampered as much as humans. The staff are helpful and responses and the company offer good deals.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Really helpful girls in the office, no detail was too trivial. Friendly and efficient”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Zahraa was extremely friendly, helpful and efficient. She made booking through you a great experience. Thank you Zahraa”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“What an amazing job you've done for me....and my dog. I've been telling all of my friends who have dogs about you. Very efficient very friendly and very informative. Would 100% recommend 👏👏👏👏🐶👍”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Really easy site to use. Immediate response of booking. Great service.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Brilliant service as always from PP Many thanks to Paul who managed to sort out my booking after problems with my email.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Excellent booking experience, nice and easy, hassle free”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Linda was very friendly and helpful. She arranged our four day break very professionally and deserves 5 stars.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Having never used 'Pets Pyjamas' I was a bit warry. Having looked on line and found some places that could be suitable, I received a phonecall from Zahraa who was extremely helpful. She offered to send me some recommendations following my preferences that I required. This she did and phoned me back. There was one I was interested in which she said is very good. With her helping i booked it and am now looking forward to our midweek break in June. I would like to thank her and look forward to the accommodation living up to expectations.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Lynda was very good , she listened to our needs and worked to provide exactly our needs.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Excellent experience at our first booking for a hotel near Bridgewater - not just pet friendly but pet welcoming - we have come back for a hotel for the Easter weekend in Scotland and a cottage in the Lake District for our Summer break in early July”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Requested Ashley to do my booking for me ( not too clued up on the internet to do it myself) couldn’t have had a more helpful , pleasant girl if I tried . Thank you, will certainly recommend PetsPyjamas - first class service !”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“The booking process doesn’t work. I got caught in a perpetual loop of filling in your form & then getting an email from you to do exactly the same again. I went round the same loop 3 times. Eventually I emailed you to get resolved which you did . My other comments would be that (1)the price of the room was larger than you first indicated (2) The booking says double room. Is this a small double or kingsize? This is not clear. (3) The clause about paying the remainder of the invoice nearly a month before we stay there is hidden at the bottom of the booking form. I thought I would pay when I got there and today got a demand for the balance. This is an underhand practice & leaves a bad taste in the mouth.”

Helpful Report

Posted 2 years ago

Thank you for your feedback 🐾 We will look into the points you have raised as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

“Staff are really helpful especially Linda who contacted the cottage owner on our behalf with a query - she responded next day, on her day off too ... excellent service :)”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews