PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,714 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 3rd May 2025

Angela Finch

PetsPyjamas 5 star review on 1st May 2025

Marrianne Pell

3499

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and a great service”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Ashley who helped was great. But I was unable to book online because the XMAS25GIFT voucher that you sent me did not work for me (or Ashley) even though we both double-checked the conditions were satisfied.”

Helpful Report

Posted 1 year ago

Hi Andrew, We are so sorry to hear that you did not have a positive of using our services. We will pass the feedback of the code unable to work to our marketing team. The PetsPyjamas Team

Posted 1 year ago

“Booked on line which was easy. Agent returned my previous call promptly.”

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Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Donna was amazing she gave us a good selection to chose from to meet our requirements and was really helpful on the phone getting our booking arranged”

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Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Booked a cottage in North Wales, really easy to book, the place looks great, great location too, we're really looking forward to our trip, will definitely recommend this site to our friends & family.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“First class communications from Natalie. I will definitely use you again.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Sort out problems quickly. Very friendly and helpful.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“I booked a stay at the dog-friendly Colwall Park through PetsPyjamas. The petspyjamas concierge team helped me with my booking as I could not book the stay on the hotel's page. The lady I spoke to on the phone was really sweet and she told me all about the hotel. The hotel didn't disappoint, when we got there everyone was so lovely and the building was beautiful. The reception staff treated Luigi (my dog) like a king. The price was very reasonable considering I was bringing a dog and the room was lovely, with treats, a bed and bowl for Luigi. Our dinner was delicious and the hotel is perfectly located for walks through the Malvern Hills. They also gave Luigi lots of treats and a sausage for breakfast! I'll be using PetsPyjamas for my next staycations & hopefully I'll get a chance to go back to Colwall Park”

Helpful Report

Posted 1 year ago

“As always very helpful when booking a break”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Lynda was very efficient and friendly sorting out my Christmas booking "Thank you!"”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Very helpful”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Unfortunately after having several lovely experiences with Pets Pyjamas hotels , it is time to say goodbye. The last hotel was a dump and we booked out after one night. However , despite numerous phone calls, emails and even a letter sent to the head office, I have been ignored. I don't mind if the money refund is not forthcoming but I take exception at not being responded to. I will deal with hotels directly myself in future and not waste my time trying to get a response about a complaint.”

Helpful Report

Posted 1 year ago

Hi Paul, We are so sorry to hear that you did not have a positive of using our services. Our customer service team would like to reach out to you so we can look into the matter, please could I ask you to contact us with your Surname. The PetsPyjamas Team

Posted 1 year ago

“Found real lack of communication. I contacted 4time trying to move dates. It’s a great idea just failed to deliver on any service”

Helpful Report

Posted 1 year ago

Hi Aaron, We are so sorry to hear that you did not have a positive of using our services. Our customer service team have been reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 1 year ago

“Very helpful and pleasant experience when making my booking. Speedy response to my questions and when asking for a quote”

Helpful Report

Posted 1 year ago

: Thank you so much for your review, and we are so pleased you found our booking process a good one . Enjoy your holiday. The PetsPyjamas Team

Posted 1 year ago

“The hotel was expensive but we were encourage by petspyjamas who sent us a new deal so we went with it. Horrible experience! the room we were given was tiny, no view from the small window, just a roof to look at, overbearingly hot room no way to reduce the heat. Everything stunk of smoke from the open fires. Food was terrible. But also not much room for the dog outside. PetsPyjamas over priced the stay, which was already not worth the money. Very upset and angry. We ended up leaving a day early because it was not restful at all. Such a waste of money! 2nd time I’ve used the service but I can no longer recommend you.”

Helpful Report

Posted 1 year ago

Hi Trinity, We are so sorry to hear that you did not have a positive experience. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 1 year ago

“The quote came quickly but on finding somewhere cheaper although it was says they will price match they wouldn’t honour it . Which was disappointing”

Helpful Report

Posted 1 year ago

Hi Julie , We are so sorry to hear that you did not have a positive experience whilst making a booking with us. One of our Customer Support Team will be in touch. The PetsPyjamas Team

Posted 1 year ago

“staff always very helpful and professional - keen to please and make a difference”

Helpful Report

Posted 1 year ago

Thank you so much for your review, and we are so pleased you had a good time🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 1 year ago

“Easy to book! Excellent Hotel. Will use PetsPyjamas from now on!”

Helpful Report

Posted 1 year ago

Thank you so much for your review, and we are so pleased you had a good time. 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 1 year ago

“Good service and the 10% discount sealed the deal against competition x”

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Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Such a smooth booking experience from start to finish”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,714 reviews