PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was a little confused about the booking process as I seemed to be dealing with more than 1 representative. I had to create an account so my wife couldn't see the trip as it is for our anniversary but do not appear to have been given a discount for my first booking”

Helpful Report

Posted 3 years ago

“Extremely helpful with quick response times. Gave me options to suit me”

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Posted 3 years ago

“Very quick response following my initial enquiry with very good advice and guidance. Communication via 'phone, text and email so all bases covered with little chance off missing information. 'Communication' question which follows only permits one response, so have marked simply one. Also the response time question does not have a 1-2 hour option - which I would have used. Better questionnaire design needed if accurate data is required.”

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Posted 3 years ago

“Quite straightforward. Corrected one error in booking immediately and without fuss.”

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Posted 3 years ago

“Extremely helpful and friendly. Got us booked on brilliantly. Ava our pet said thank you x”

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Posted 3 years ago

“After looking for weeks for a dog friendly place to stay I stumbled upon your company and it’s perfect 👍🏻Your venues look fabulous and your efficiency and helpful staff are exemplary. Looking forward to our first experience through your company and will definitely use you from now on.”

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Posted 3 years ago

“Angela went above and beyond helping me secure three special hotels for a future trip. Prompt responses and efficiency throughout the booking experience.”

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Posted 3 years ago

“Excellent service from Andrea very helpful and efficient”

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Posted 3 years ago

“Disappointing. This company has an online payment process. Takes minutes for your payment to go through. Cancel and they advise 28 days to refund you. In an electronic age we are in I find it unbelievable that any company can take 28 days to refund you. Even large companies bigger than this lot refund in days. 2 weeks down the line it looks like they will stretch the process out. Won’t be using them again. Beware if you cancel the they take 28 working days to process a refund . Nearly 6 weeks ! Another scam to hold onto your money ! Find a more reputable company to book with. This company are just crooks !”

Helpful Report

Posted 3 years ago

“Choosing a dog friendly pub from the range on offer was the start of our holiday excitement. We always read the reviews to give us an overall view but don’t let it influence our final decision as everyone has different expectations and experiences. The pub we went to met all our expectations and beyond. We wish we’d been able to stay another night but we will return.”

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Posted 3 years ago

“Always really helpful I’ve told friends of mine and they booked great breaks too”

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Posted 3 years ago

“Web site could do with an improvement (could be user error though ☹️). Once property found easy to book. Spoke to someone on the phone with a couple of questions - very friendly and efficient”

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Posted 3 years ago

“This is a gem of a hotel who really do welcome dogs and their owners. Everyone was helpful and our accommodation, which was in The Gatehouse ( Courtyard ) was extremely comfortable, spacious and cosy. The weather at the beginning of February was cold but our room and the hotel was not. Breakfast was great with plenty of choice. Even our dog had his own sausage. We ate in two evenings and both meals were delicious. Would highly recommend.”

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Posted 3 years ago

“Having looked for a dog friendly break on line and discovered Pets pyjamas, finding a suitable hotel and their sorting the booking was a very easy and pleasant experience. The booking agent, Tiffani, was thoughtful, discreet (as this is a surprise birthday break) and couldn't have been more helpful.”

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Posted 3 years ago

“A little frustrating as problems with phone contact & later payment on line. Whenever contact made with Claudia however she sorted things.”

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Posted 3 years ago

“The booking process was very good. Tiffani was helpful and efficient. The real teats, of course, is seeing whether the hotel is as good as it is made out to be!”

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Posted 3 years ago

“Great service from Sarah who contacted me first thing to discuss making a booking and sent us options within the hour. Fantastic!”

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Posted 3 years ago

“Easy to book with minimal fuss”

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Posted 3 years ago

“Good range of choice of dog friendly hotels and locations. Photo galleries of hotels and write ups were clear and very helpful. Looking forward to the break.”

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Posted 3 years ago

“I found the whole process very straightforward and stress free. I was updated as enquiries were made and the booking was completed successfully.”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews