PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything worked fine but we didn't get emailed confirmation of all the booking details as one gets from booking.com, just hope all works out when we arrive especially as we have paid in full - confirmation of that would be reassuring. Also asked to "complete our booking" (that we had done) and clicking the link sent us to a sales screen - it feels highly automated pretending to be people who I suspect do not exist (a modern trend I accept). Emailed and still awaiting a response”

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Posted 3 years ago

“Great staff, really helpful”

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Posted 3 years ago

“Friendly and efficient”

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Posted 3 years ago

“Tiffani was very helpful, first finding out about us and our dogs, the area we wanted to stay in and our budget. She was able to offer us some options, and we are very happy with our booking. She was able to answer questions about our accommodation, for example, that the dogs did not have to be in crates in the room. Brilliant service! Thank you.”

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Posted 3 years ago

“Easy to use website, good advice, especially like the element that details how and why dog friendly. Quick and easy to book.”

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Posted 3 years ago

“Saves having to work out if places are dog friendly by using your site and the added assurance that the property will be safe and secure and in good condition. I fully recommend any dog owner using pets pyjamas to find ideal places. Ayeshah”

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Posted 3 years ago

“Excellent booking experience so far - looking forward to our trip”

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Posted 3 years ago

“Kalum was very helpful and dealt quickly with our rather fussy requirements”

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Posted 3 years ago

“Fast, efficient and very reactive to my having 4 dogs not 3. Would use this service again, it took the stress out of finding a perfect place for us to holiday, giving us all the facilities we asked for.”

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Posted 3 years ago

“Please accept a suggestion for your website that you don't advertise dogs go free to entice people to book if they are going to be given a room in the car park! We didn't use our stay and left the same day. We were so disappointed using your company for the first time! And treating ourselves to a weekend away to get through mothers day having recently lost my mum. The Golden Fleece at Thirsk left something to be desired? We arrived around 1pm and were told that we couldn't check in until 3pm we didn't mind and said we would have some lunch only to be told that the chef had closed the kitchen because they were very busy and very unhelpfully we were told they were the only place that accepted dogs inside! We ate a sandwich in the market square until it started to rain and decided go for a car ride. We arrived back at 4:30 to be given a room off the car park which was cold, small, miserable and dirty. The windows in both the bathroom and bedroom had been left open probably because it smelled like someone had been smoking in it. We close the window in the bedroom, and looked to warm the room up, the radiator was obviously broken as there was a fan heater and mobile oil radiator in the room.! I believe that the decor was attempting to be shabby chic but it was just shabby! The bathroom and toilet were dirty. We have always said that our measure of standards is never to accept less than we have at home and the same goes for our dog. So we cancelled the meals we had booked and waited to see the receptionist who was doubling as a waitress and handed our keys back and said we were leaving. She did ask why? And stated she was sorry and would raise the issue with housekeeping!! Pets PJ'S, I would suggest you check out your hotels properly and charge for dogs instead of offering dogs go free and that way customers get what they expect and what they see in the photographs on the website. Going home for a clean warm house, bed and bathroom for us and our dog was worth having to lose £280.00. We won't be recommending or using it again! We have booked direct with hotels that take dog/s and have never felt like we were 2nd clas, however we've always paid for our dog, which we would happily do to ensure some standards and feel as relevant as customers without a dog. Very very disappointing.!”

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Posted 3 years ago

“I made an enquiry and received an email to say I would be contacted by telephone with the number so I could check who was calling. The communication was excellent, and was contacted within 10 minutes of receiving the email. The lady i spoke to was very helpful, giving me all the information and asking if i had any additional queries, which were settled straight away. So far, all good.”

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Posted 3 years ago

“Well firstly it was a nightmare booking with yourselves, 1st well couldn't use the vouchers so had to contact you direct and you had to book it for us, that was the 1st mistake, while walking around on our day of arrival we received a email and phone call say we had no where to stay due to a fault your end with the booking system so we were unable yo stay at the Thomas lord,and you were moving us to another place to stay called the running horse or we could counsel and come home, we were not whiling to lose out as we were on holiday so had to take the new booking, this turned out to be 22 miles away and 40 minutes drive from the original destination, we chose the Thomas Lord as it was close to friends were wanted to see but not we were 40 minutes further away were unable to meet up with them in the evenings,”

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Posted 3 years ago

“Excellent service in finding the right break for us and our furbabies.”

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Posted 3 years ago

“Very easy to use and nice to know that accommodation is 100% dog friendly. Pricing when confirming could be better displayed higher on page.”

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Posted 3 years ago

“Andrea was absolutely amazing, couldn’t have wished for better support than I received . Already recommended to 2 friends”

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Posted 3 years ago

“Fantastic service! I’ve booked my first dog holiday with them. I found the hotel and once selected, got a prompt call with the options available to me and how to pay. Nothing was too much trouble when I had to change dates. Would recommend and now I’m a dog owner will book my holidays with them again.”

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Posted 3 years ago

“Very good super efficient definitely continue to use them👍”

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Posted 3 years ago

“This cuts out so much heartache when you’re trying to getaway with dogs. So much to choose from and the knowledge that my dogs are welcome too”

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Posted 3 years ago

“This is now our 5th booking experience with Pets Pyjamas and they never disappoint. We LOVE the concierge booking service, they’re knowledgable, supportive, quick, efficient and take the whole headache out of planning. I highly recommend it!”

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Posted 3 years ago

“Angela was so helpful, great with recommendations for places to stay and really efficient. We couldn’t have picked a better place ourselves without Angela’s help.”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews