PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,750 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,750 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 5th March 2026

Gary Fisher

PetsPyjamas 5 star review on 3rd March 2026

SHARON COOPER-WESTHEAD

PetsPyjamas 5 star review on 28th February 2026

Michael Wright

PetsPyjamas 5 star review on 25th February 2026

Lindsey Peters

PetsPyjamas 5 star review on 22nd February 2026

Andrew Tilley

3595

Anonymous

Anonymous // 01/01/2019

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“Extremely professional at all times. Very efficient would highly recommend”

Helpful Report

Posted 3 years ago

“Well pleased with our booking with PetsPyjamas. They were extremely helpful and booked the accommodation we specified and got us a very good deal with our two doggies.”

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Posted 3 years ago

“Very helpful and proactive staff. A pleasure to do business with. Will use again”

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Posted 3 years ago

“Not yet been to the hotel. However, the booking experience is great. I spoke with one of the Pets Pyjamas team, and let them know my price range, and how far I was prepared to travel, and they found me a really lovely hotel. It's for my partner's birthday, so I hope it all turns out well.”

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Posted 3 years ago

“Excellent communication- very helpful and got back to me straight away with availability and costing - Thank you Lynda ! We use pets pyjamas for all our short breaks”

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Posted 3 years ago

“Customer service agent really good. Website needs improvement. If I had not had vouchers to use for the service I would have given up. Not easy to navigate, map view doesn’t show all the properties in an area, cannot get to actual cost without clicking twice into each property and minimal pictures of some of the properties (of the cottage we were looking at there were 2 of a bedroom and no other internal pictures). When you have young children or access issues clear images is really important.”

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Posted 3 years ago

“Poor customer experience during booking. Beware of price hikes and them confirming your booking and taking your money before you have sorted out your issues with them. Would not use again.”

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Posted 3 years ago

“Very straight forward website , easy to follow , everything explained perfectly. Thank you”

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Posted 3 years ago

“I was all keen to give you a good write up but have received an email saying there is not accommodation for an extra child?! There is a crazy mix up and I’m not happy.”

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Posted 3 years ago

“Efficient and very helpful”

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Posted 3 years ago

“Very pleasant experience”

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Posted 3 years ago

“Found the website easy to follow and they came back to me very quickly with a booking”

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Posted 3 years ago

“Friendly and efficient team. Takes all the stress out of finding the right place for you and your beloved pooch.”

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Posted 3 years ago

“The only thing I am concerned about is I have not had a confirmation from the hotel.”

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Posted 3 years ago

“Angela was very helpful, prompt and friendly.”

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Posted 3 years ago

“Used before and happy tobuse again. Although when we booked this time got message to say not completed but we have.”

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Posted 3 years ago

“Easy to book”

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Posted 3 years ago

“I have used PetsPjamas about 5 times now, and every time it is easy, straightforward and great value for money. The team are always on hand to assist you, with a friendly and knowledgeable approach.”

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Posted 3 years ago

“Extremely helpful & friendly staff, quick response by email to answer further details/requests.”

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Posted 3 years ago

“Lovely surprise to get a phone call from Claire at PetsPyjamas, who took details of what we were looking for and emailed my back with a short list of properties to have a closer look at. Thank you Claire. We are booked and very much looking forward to our holiday.”

Helpful Report

Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,750 reviews