PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,715 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 17th December 2025

3567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely people but too many of them dealing with each booking and as a result there was total lack of communication between the Agents. A disaster with the hotel I booked due to lack of information. Pets Pyjamas appear to be too frightened to upset the hotels they work with and one gets the feeling they are more concerned about them than the client. I had to call an Agent almost daily to sort out the many problems with The Polurian Hotel in Cornwall. After a continuous battle but no apologies I have been promised compensation of one night's accommodation and seven days on I am still waiting. In spite of my contract being with Pets Pyjamas, they expected me to deal with the hotel regarding all the various complaints. This was a three star hotel charging 4 star prices. I asked for a quiet room and was allocated a dark, depressing room with the car park right outside my window. I was then moved twice; once to a room I was told I would have to vacate after two nights and then to another room with the wind howling (no exageration, I have the recording) all night. Eventually after three nights a very helpful maintenance man duct taped the windows which enabled me to be able to sleep and to stay warm. It was appalling. All this for the best part of £3000 for one person for 11 nights. The menu barely changed and the presentation was basic. Vegetables were mostly an extra charge and consisted of kale, kale and more kale unless one made a point of asking for 'no kale please'. Never again either Pets Pyjamas or The Polurian.”

Helpful Report

Posted 3 years ago

“PetsPyjamas takes all the frustration and time wasted trying to find suitable accomodation for your breaks. We have used them for some years now and all their staff are so understanding and extremely helpful. We would highly recommend their service.”

Helpful Report

Posted 3 years ago

“Was very easy experience to book”

Helpful Report

Posted 3 years ago

“Excellent help and service thank you”

Helpful Report

Posted 3 years ago

“Polite prompt phone call and quickly fully booked in.”

Helpful Report

Posted 3 years ago

“Used live chat to ask a question and had a very helpful quick reply. Thank you”

Helpful Report

Posted 3 years ago

“It was very a very good experience. We have booked with Pets pyjamas for a few years now and each time wehave never had a bad experience. Very friendly helpful staff. Always ready to answer questions.if they say they will phone us back we know they will do it and on time. Very pleased with service.”

Helpful Report

Posted 3 years ago

“Friendly and helpful”

Helpful Report

Posted 3 years ago

“Chris was really helpful and it was lovely to be able to talk to a real person over the phone. Chris explained everything fully to me and when I had queries he was able to answer them fully. I have never used your services before but I would not hesitate to use you again and recommend you to my dog friends.”

Helpful Report

Posted 3 years ago

“We had wanted to book a return visit to The Talbot Hotel in Oundle where we had stayed in September, booked through Pets Pyjamas and enquired at the time. We had an immediate response from Maria to say that the deals for 2023 had not been finalised then, but that she would stay in touch with us until they were. And true to her word she did exactly that, emailing us regularly to let us know what the situation was and we booked the stay today, getting a great deal and a discount into the bargain. We are so impressed with this customer service and can't recommend PP, and Maria in particular, highly enough!”

Helpful Report

Posted 3 years ago

“Booking with PetsPyjamas is quick and very easy .”

Helpful Report

Posted 3 years ago

“Great staff who helps you very satisfying to find the right place for our holidays.”

Helpful Report

Posted 3 years ago

“Lynda as ever was very helpful and fast in getting in touch and providing all the relevant information that we needed to book our stay. The enquiry was made on New Year's Day and she came back the same day eventhough it was a Sunday. Thank you!”

Helpful Report

Posted 3 years ago

“Aimee was very helpful and recoy the bigger room for us”

Helpful Report

Posted 3 years ago

“My experience with pets pyjamas has always been a good one and time round with jack and Amy was no exception both were very patient with me and answered all my requests with dates and options.”

Helpful Report

Posted 3 years ago

“I am always trying to find dog friendly places but it can be hard online - I only discovered this yesterday but already a big fan they got back to me so quickly even tho it was late evening - you also pay a deposit and the rest is due nearer the time you go. Highly recommend”

Helpful Report

Posted 3 years ago

“Your booking team were phenomenal. I would highly recommend this company”

Helpful Report

Posted 3 years ago

“very responsive no matter the time or day”

Helpful Report

Posted 3 years ago

“Really easy and quick and they sent reminders to lock in the deal and booking, Thanks Woof from Waffle!”

Helpful Report

Posted 3 years ago

“Friendly and warm advice and contacted me throughout the booking process and manged to get a better deal.....”

Helpful Report

Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,715 reviews