PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,807 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd August 2026

Christine Mills

PetsPyjamas 5 star review on 2nd July 2026

Nicola Pizzey

PetsPyjamas 5 star review on 7th June 2026

Julie Turner

3621

Anonymous

Anonymous // 01/01/2019

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“I thought I had found the perfect 2 holiday for my husband and I and our dog Heidi. Only to be told on the morning of check in that we could only stay 1 night as the hotel has double booked. We were put up in an alternative location which is in the middle of nowhere. Very disappointed to say the least.... DO NOT USE THIS COMPANY!!!!”

Helpful Report

Posted 6 years ago

“Lots of emails about our booking beforehand using our dogs' names to personalise the experience...but when we arrived absolutely nothing here for the dogs from this company to welcome us. Phoned the company to be told the hotel should help us out! The Hotel staff were brilliant and found us freshly laundered dog beds and sparkling stainless stee dog bowls;they couldn't do enough for us, but PetsPyjamas did nothing they claimed to do.”

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Posted 6 years ago

“no response to emails 3 sent asking question”

Helpful Report

Posted 6 years ago

“Horrendous customer service from start to finish. I booked accommodation valued at over €1000+ Changes to our dates were required and despite numerous emails and voicemails, it took almost a week for someone from “support” to respond. I started to lose confidence and started to worry about our holiday and the financial security of this company. Despite apologies and promises to upgrade our welcome pack, I cancelled. Holidays are too expensive and too precious to mess with and I had no confidence that Pets Pyjamas would provide the service. Now four weeks later, and many more emails and irate phone calls, I am still chasing a refund on our credit card. We have had to lodge a dispute with our credit card company and I have also spoken to our solicitor to help. Such a huge waste of time and much added aggravation that could have been avoided. I cannot recommend this company and only hope My review will deter others from falling into the black hole we found ourselves in when booking our holiday with this company. Never again.”

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Posted 6 years ago

“DO NOT USE THIS COMPANY! I booked my 1st Anniversary break with them 5 weeks ago snd they took my money on the day £179 and sent me my booking confirmation. Today, 2 weeks before my break, they have emailed to say the room is not available. On the basis of my booking, my husband had booked multiple treatments in the hotel spa for us, all of which are non-refundable. No refunds have been received and they are not responding to my emails... DO NOT USE!!!”

Helpful Report

Posted 7 years ago

“As a supplier these people had no respect for us as a small business. They would be send orders to us placed through their website but not pay us. We’d submit our invoices and would have to wait months and chase every day where we would told we’ll be paid the following day, then the following day and so on. And all the time they’d be asking for free items for various magazine articles, none of which we were mentioned for or received any thanks for. Don’t support these people, they exploit other small businesses and we almost lost ours because of them.”

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Posted 8 years ago

“I wanted to find a dog friendly hotel. I was able to speak its someone on the phone and arrange there and then. They gave me a good discount. Also left gifts for my dog at the hotel. The hotel itself was fantastic.”

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Posted 8 years ago

PetsPyjamas is rated 4.7 based on 1,807 reviews