PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When booking we had very good experience, there was good communication between my self and two of the operators, Jen and Sheila. They both ensured dates and costs were looked into and it was a smooth process when we booked, I have definitely had a good experience booking through pets pyjamas. Thank you.”

Helpful Report

Posted 5 years ago

“Lynda was brilliant at finding us the perfect holiday last year and has not disappointed us this time. Within a few hours of giving her dates and a rough idea of what we wanted, we’d booked a short break away and can’t wait to go!”

Helpful Report

Posted 5 years ago

“Very positive experience from and looking forward to our holiday”

Helpful Report

Posted 5 years ago

“Helpful, prompt and kind. What a pleasure to deal with.”

Helpful Report

Posted 5 years ago

“Jodie was amazing - I didn't have to lift a finger! She found an absolutely perfect hotel and the price was very good too. We are SO looking forward to going. We will definitely use Jodie @PetsPyjamas again for our next doggy getaway!”

Helpful Report

Posted 5 years ago

“Previous customer Excellent service”

Helpful Report

Posted 5 years ago

“Had help from a lady named Angela - she searched for properties that would match our requirements of location, local amenities, size of property etc, and sent through details of cottages that we might like. Angela was able to find one that matched all of our requirements within our budget and the booking process was very simple. We are looking forward to our holiday booked through PetsPyjamas.”

Helpful Report

Posted 5 years ago

“Fantastic experience with Andrea as first timer for booking. Got hold of a real person 🤣 after 6.00 not really expecting an instant reply, she was extremely helpful, even checking her emails before bedtime so could ping response from chosen horel over with prices and info. Received promised phone call next day at 12.00 and booking secured. Will certainly be using Pets Pyjamas for our future dog friendly get away.”

Helpful Report

Posted 5 years ago

“Very helpful staff,”

Helpful Report

Posted 5 years ago

“Having selected the hotel from the ones on offer it was easy to progress the booking with the help of the team from Pets Pyjamas. Now looking forward to the trip|”

Helpful Report

Posted 5 years ago

“Spoke to Claire, very professional and helpful with my booking request. Kept me updated by phone until booking confirmed (due to COVID closure of hotel). Highly recommend choice of accommodation and competitive prices.”

Helpful Report

Posted 5 years ago

“Not good. Had to wait while your company phoned the owner of the cottage to see if it was available. As the holiday was booked for November do you need a 30% deposit. I was even asked if I wanted to pay the full amount.the cottage was advertised but no mention of central heating or towels supplied. Come on get your act together.”

Helpful Report

Posted 5 years ago

Dear Mr. Lovett, thank you for taking the time to leave a review. As customer feedback is of utmost importance to us, I'd like to take a moment to address your comments. We have 1000s of dog-friendly properties on our site whereby some are instantly bookable online, and some prefer to speak directly with our Pet Partners about availability. Our Pet Partners are on hand for you to ask specific questions about amenities - central heating and towels are common amenities and should they not be included, you will have been informed. We are offering a promotion of 30% deposit on select properties as we are aware that during the global pandemic, many people are struggling financially, so this low deposit (as opposed to full payment upon booking) is a supportive gesture for our wonderful customers. I hope this experience hasn't deterred you from booking a dog-friendly holiday with us in future - we have some very exciting plans for 2021! Very best wishes, Aimee from PetsPyjamas 🐾

Posted 5 years ago

“I dealt with Jodie from Pets Pyjamas and she was very helpful, friendly and efficient in these difficult times. I would highly recommend Pets Pyjamas if you want to have holidays with your dog.”

Helpful Report

Posted 5 years ago

“Jodie was incredibly helpful, suggesting dates to avoid and when the best offers might be available. Very quick turnaround to provide a price and arrange booking and a nice chat along the way.”

Helpful Report

Posted 5 years ago

“Pets pyjamas are very professional”

Helpful Report

Posted 5 years ago

“Very good from initial contact to the actual stay, our small dog loved it and being able to dine with us in the restaurant was great. Hotel owners were very friendly and obviously love dogs so would happily recommend but if you dog does not mix well might not the the best break for them.”

Helpful Report

Posted 5 years ago

“Very good and helpful concierge. Took the trouble to go through some pictures that weren’t clear on the website. Also kept us in the loop when asking if the owner would accept 2 dogs over the new year bank holiday. Just hope we can go on the holiday now 🤞😂”

Helpful Report

Posted 5 years ago

“Staff very helpful”

Helpful Report

Posted 5 years ago

“Pets Pyjamas have been very helpful with rearranging our booking due to COVID lockdowns. Could not fault them.”

Helpful Report

Posted 5 years ago

“I Contacted best pyjamas to enquire about a property Which again recommended to me by a friend. I received a call within 30 minutes from a representative .I did not have all the details necessary but the lady I spoke to was extremely helpful. We found the property I received the information immediately Which i required to make a decision. There was no difficulties in making that decision Eleni was able to answer all my questions and advise me regarding insurance cover. I was able to immediately book a holiday.”

Helpful Report

Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews