PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,820 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,820 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetsPyjamas:

PetsPyjamas is the number 1 for dog-friendly travel where you can browse and book from 1000s of handpicked hotels, cottages and B&B's, many with exclusive packages you won't find anywhere else. Lots of extras for you and your four legged friend and trips to suit all breeds and all budgets where your dog will be welcomed just as much as you are!

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 13th September 2026

3626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were really disappointed that due to the tier restrictions we were unable to take our New Years getaway. However, we had a fantastic call from one of the team who helped us to rebook for 2021. We were grateful for the support and ease of the rebooking and hopefully we’ll be able to go in the new year.”

Helpful Report

Posted 5 years ago

“Claire listened to our needs and came up with the goods. Highly recommend and will use again. It took the pressure off me looking then researching the property and reviews. 10 out of 10 Thank you Claire”

Helpful Report

Posted 5 years ago

“Very friendly and helpful staff on the phone. I was amazed we got through, immediately, and were able to book on boxing day. Ive taken a star off as the website is a complete pain to use, the main bit is fine but the continual pop ups are very very irritating.”

Helpful Report

Posted 5 years ago

“Was helped by lynda kitt in choosing a long weekend using a voucher.fantastic service and help.she was great.will recommend”

Helpful Report

Posted 5 years ago

“Easy to book, just waiting for final details but they've been very helpful”

Helpful Report

Posted 5 years ago

“Rachel has been so helpful trying to find us the break we wanted - both initially and then when Covid scuppered our original plans! She worked on her day off to help us and other people in the same situation to find a replacement Christmas break that suited our needs. So friendly and understanding. I can’t recommend Rachel or Pets Pyjamas highly enough!”

Helpful Report

Posted 5 years ago

“The website is awkward and difficult to navigate, I wasted quite a lot of time there and tried several times to no avail. It is time consuming to see the property photos, find the availability and the search function isn't fit for purpose, you really need to be able to apply a number of filters more successfully. However when I rang instead it was a very pleasant experience, Lynda & I chatted about my wish list, dates and budget and very quickly she got back in touch with a list of suitable options. Great service.”

Helpful Report

Posted 5 years ago

“Rachel was so helpful and understanding. Extent service”

Helpful Report

Posted 5 years ago

“Really pleased with this first experience with PetPyjamas. The web site immediately identified the type of dog friendly accommodation we were looking for and offered plenty of choice. Although the site wasn't interactive, the alternative call back service was really efficient and the agent, Claire, extremely helpful. Information was immediately provided enabling decide and make a booking. We are now looking forward to our break and also making further bookings at one of the many alternative destinations and accommodation options.”

Helpful Report

Posted 5 years ago

“Very good, very good communication throughout”

Helpful Report

Posted 5 years ago

“David was very helpful and we quickly arrived at a getaway that fully suited my needs. Recommended.”

Helpful Report

Posted 5 years ago

“Pets Pyjamas were brilliant. They are so friendly and met our needs with the holiday they have found us perfectly. The break is just what we wanted, suits our doggy and us perfectly and they have excellent customer service. Adam made sure that we had all the info we needed to make an informed decision and made everything so easy. We will definitely be using this company as our first point of call for all future holidays. We will also be recommending to our other doggy friends. Thank you”

Helpful Report

Posted 5 years ago

“Our representative could not have been more helpful in finding us the best possible holiday. Thank you 😊”

Helpful Report

Posted 5 years ago

“We had the best experience booking our short stay in Cornwall to be with family. Faith was not only patient and friendly but we had fun making the booking. She found our ideal location, under budget! Thank you Pets Pyjamas for another great find! You are our ‘go to’ and have never let us down. Alice and Sarah.”

Helpful Report

Posted 5 years ago

“Easy to book”

Helpful Report

Posted 5 years ago

“I have booked with PetsPyjamas many times and they always find me exactly what im looking for. Thank you to Melanie for being so helpful”

Helpful Report

Posted 5 years ago

“Excellent service, would like more instant book offers”

Helpful Report

Posted 5 years ago

“Very helpful. Spent along time getting us sorted. Thank you 🍷🍷”

Helpful Report

Posted 5 years ago

“It was a great service. I used their chat to get some ideas of options and then once we picked it - they called us to finish off the booking. They are really efficient and friendly. The website doesn’t always have an up to date calendar so it’s worth chatting with them.”

Helpful Report

Posted 5 years ago

“We have been very impressed with Lynda who has fully understood our requirements and has always recommended the right type of holiday to accommodate 2 adults 4 children and a dog. As a result our next three forthcoming holidays are with Pets Pyjamas!!!!”

Helpful Report

Posted 5 years ago

PetsPyjamas is rated 4.7 based on 1,820 reviews