PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,715 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

020 3780 6464

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 17th December 2025

3567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful and non intrusive booking! Maria was so helpful, even over text of the evening. I’ve not used Pets Pyjamas before as assumed they’d be more expensive, however we got this cheaper than other sites! Will definitely be using again in the future (hopefully regularly!)”

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Posted 3 years ago

“Very friendly and professional. Answered all the questions we had.”

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Posted 3 years ago

“Easy to use. Maybe have your booking system automated though. Would make it even easier. Sometimes i dont have time to wait i just want to book straight away.”

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Posted 3 years ago

“Easy to find and book holidays. Customer service team are quick to respond to enquiries and keep you informed about what stage your booking is at,”

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Posted 3 years ago

“If there are awards for Customer Service personnel then Maria our Pets Pyjamas helper must be the winner, it is rare to come across a customer service superstar but Maria is it. On her day off she answered our enquiries going way above and beyond, we had several concerns regarding our dogs and each one was dealt with promptly and perfectly. We booked immediately. Thank you again, may there be more Maria's around.”

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Posted 3 years ago

“Good to find a site that finds dog friendly accommodation. Was a little complicated as the offer advertised didn't appear on your system but was resolved . Will definitely use again”

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Posted 3 years ago

“Great slick process”

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Posted 3 years ago

“Effortless! I was trying to find somewhere to stay, as we have specific needs. I received a call, followed by handpicked options, all of which were perfect. I'm now already looking for our next break with pets pyjamas!”

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Posted 3 years ago

“It’s my first time using PetsPyjamas very personal and very professional.”

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Posted 3 years ago

“The service from PetsPyjamas was first class. Maria researched and then booked our holiday very quickly. The staycation package was a very good deal and just what we needed to stay with our 2 dogs. We would definitely recommend PetsPyjamas to any dog lovers.”

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Posted 4 years ago

“This is my 2nd time using this company. It has been a very stress-free booking experience, once I found a hotel I could afford. Jodie was very helpful and patient with me. I would highly recommend this company. Thank you. Tracey.”

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Posted 4 years ago

“Very impressed. Received excellent communication from the time I sent my request through to final confirmation from the hotel. Voicemail (I was driving) very clear, concise, friendly and professional, as were the emails.”

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Posted 4 years ago

“The concierge was extremely friendly and helpful in trying several options in the Cotswolds before landing on the final choice. the booking and payment procedure was straightforward. I guess the acid test will be whether everything is in order when we arrive at the hotel. My only slightly negative comment ( hence 4, rather than 5, stars) is that I do not recall the 10% cancellation charge ( irrespective of the individual hotel policy) being properly explained at the time of booking.”

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Posted 4 years ago

“Very helpful booking person. Quickly understood all the variations we needed for a booking and sorted the whole thing out.”

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Posted 4 years ago

“Jodie was so helpful and took all the stress away from booking our break away. So thankyou”

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Posted 4 years ago

“I have given 3 stars because of the accommodation only, the rooms are too small for me with no wardroom and very little draw space, the ensuite is good, however with that said the inn and dining areas are charming and rustic with a great atmosphere and the staff are wonderful if you have a dog then a great place to be”

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Posted 4 years ago

“The call back came as promised. I could not take the call at the time but when I rang back Adam was most helpful and then sent me various options which my wife and I were able to peruse in our own time and then make a choice. We have booked a three night stay covering our wedding anniversary and the Chatsworth Country Fair and are looking forward to it. We have used Pets Pyjamas before and have always been highly satisfied with the service provided and they are our first choice for booking trips away with our dogs.”

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Posted 4 years ago

“I wanted to make a last minute booking and Maria from PetsPyjamas was superb! She was incredibly quick at responding to my messages and managed to book us in at the hotel we wanted! Overall it was a fantastic experience.”

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Posted 4 years ago

“Very helpful very friendly all round good experience”

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Posted 4 years ago

“This was our first PetsPyjamas experience and WOW 🤩. So efficiently and quickly booked, Maria was extremely friendly and helpful and went out of her way to get us booked into a hotel for the following night. We are already planning our next trip and will be using PetsPyjamas lots in the future. Thank you for everything, you made the experience stress free and delightful.”

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Posted 4 years ago

PetsPyjamas is rated 4.7 based on 1,715 reviews