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PartsGateway Ltd Reviews

4.6 Rating 10,545 Reviews
91 %
of reviewers recommend PartsGateway Ltd
Company Reviews Metrics Info
4.6
Based on 10,545 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Mr
Verified Buyer
“I ordered a window regulator for my 2000 VW golf. The garage who tried to fit the part said it was the correct part, but it had been altered, so couldn’t use it. He had to source another window regulator. Contacted Parts Gateway and asked him to speak to my mechanic to explain why it couldn’t be used and he didn’t bother to call him. I lost my money and had to dump the window regulator. Would have been very expensive to return the part due to the size. I only used this service as a last resort as the garages said VW don’t make that part any more for that model. I knew it wouldn’t be easy !”
Helpful Report
Posted 11 months ago
Kevin Harris
Verified Buyer
“Contacted quickly with offers and once accepted part delivered quickly. Highly recommend”
Helpful Report
Posted 11 months ago
Yasir Usman
Verified Buyer
“Very good service and very good part thanks your help.thanks”
Helpful Report
Posted 11 months ago
Mr
Verified Buyer
“Good service & the part was exactly as described & delivered in good. time”
Helpful Report
Posted 11 months ago
Andrew
Verified Buyer
“Nothing arrived Waste of time”
Helpful Report
Posted 11 months ago
Angelo
Verified Buyer
“Great Service and Costs”
Helpful Report
Posted 11 months ago
Steve
Verified Buyer
“Parts requested where I. God order and arrived as promised”
Helpful Report
Posted 11 months ago
Simon
Verified Buyer
“Part has not arrived. Nor refund. Rubbish.”
Helpful Report
Posted 11 months ago
Victoria
Verified Buyer
“Excellent prices and friendly staff”
Helpful Report
Posted 11 months ago
Chris
Verified Buyer
“Quick response, fast delivery, great product. Highly recommend”
Helpful Report
Posted 11 months ago
Joanne
Verified Buyer
“Very good service. Arrived well packaged.”
Helpful Report
Posted 11 months ago
Frank
Verified Buyer
“Delivered on time. Part as I expected. No complaints and would use again”
Helpful Report
Posted 11 months ago
John S
Verified Buyer
“Product arrived quickly and well packed. Now fitted to car successfully. Good friendly service.”
Helpful Report
Posted 11 months ago
PATRICIA
Verified Buyer
“Part received and fitted thank you for service The only let down was delivery but I think that was down to Royal Mail”
Helpful Report
Posted 1 year ago
Peter Hardwick
Verified Buyer
“Excellent used part 👍”
Helpful Report
Posted 1 year ago
Derrick
Verified Buyer
“You did well”
Helpful Report
Posted 1 year ago
Pranav
Verified Buyer
“Very good service”
Helpful Report
Posted 1 year ago
Ganesaraja
Verified Buyer
“Easy to order n get reasonable price Plenty of deals”
Helpful Report
Posted 1 year ago
Sunny Chummar
Verified Buyer
“Cheapest quote. Delivery delayed.had to ring them back to chase the order.”
Helpful Report
Posted 1 year ago
Jerzy
Verified Buyer
“Looks like the correct headlight with the help and advice of the supplier, good comms, prompt delivery, let’s hope it fits!”
Helpful Report
Posted 1 year ago
PartsGateway Ltd is rated 4.6 based on 10,545 reviews
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