PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,583 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,583 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Excellent service. I used to live the countdown to how many suppliers were being contacted - I miss that. Only irritation was the adverts on front screen which were clicked on if not paying attention. This has been sorted since website has been updated. Excellent work by your web team.”

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Posted 6 years ago

“Excellent service, good quality part. Will certainly use again if the need arises.”

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Posted 6 years ago

“Very good the part came earlier than expected fitted so happy”

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Posted 6 years ago

“Good communication hassle free correct parts first time would use again”

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Posted 6 years ago

“They can find for me any car parts what I need. In very good price. I'm so grateful.”

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Posted 6 years ago

“Excellent. Arrived earlier than quoted.”

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Posted 6 years ago

“excellent, great service, delivered on time.”

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Posted 6 years ago

“Excellent, fast delivery”

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Posted 6 years ago

“Wrong wins mirror sent”

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Posted 6 years ago

“Great quick service thank you.”

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Posted 6 years ago

“Actual website is good and easy to use, unfortunately I have ordered a part from one supplier, Nottsford and they sent me the wrong part. I have emailed them 3 times and still no response. I sent the part back the same day it arrived as it was totally wrong light lens, but still no reply even after taking my money. Will not use again.”

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Posted 6 years ago

“Very good service, now I know about this company I shall certainly use again. Sourced my part quickly and efficiently and it arrived as described very promptly. Recommended .”

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Posted 6 years ago

“paid for a part from ted brennan motors ltd and never arrived so got in touch only to be told that myhermes said it was lost in the post ,,,, pure lies..not happy at all.”

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Posted 6 years ago

“Thank you thank you thank you”

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Posted 6 years ago

“I ordered a wing an it turned up with more dents than the one I was replacing. Unfortunately didn’t check the panel over fully as the driver stood over me had me under pressure. Never again I’ll just use a main dealer or parts shop in my area”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Brilliant A+”

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Posted 6 years ago

“i will when i get the right part”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Excellent condition as described by seller. Arrived quickly. No hassle. My only concern upon reading "the small print" was that item needs to be checked upon receipt for any damage. What if buyer is not at home ?[ there is no indication forthcoming of date/time of delivery.] Otherwise all good.”

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Posted 6 years ago

PartsGateway Ltd is rated 4.6 based on 10,583 reviews