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PartsGateway Ltd Reviews

4.6 Rating 10,369 Reviews
91 %
of reviewers recommend PartsGateway Ltd
Company Reviews Metrics Info
4.6
Based on 10,369 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Stephen G
Verified Buyer
“The replacement part was very well packaged, posted promptly, and looks like new. And all at a very reasonable price. Would happily buy from this supplier again.”
Helpful Report
Posted 3 months ago
Gary Billing
Verified Buyer
“We had tried all over to get a power steering pipe for our Vauxhall Insignia, within 1hour of requesting the part on PartsGateway we received a quote for a supplier in Leicester who had the part we needed, which we were able to buy”
Helpful Report
Posted 3 months ago
Andrew
Verified Buyer
“Very good communication with a direct WhatsApp contact. Part price reasonable and received in good condition although packaging was not the best.”
Helpful Report
Posted 3 months ago
George Kruszynskyj
Verified Buyer
“Absolutely perfect. On time and fits perfectly.”
Helpful Report
Posted 3 months ago
Gary
Verified Buyer
“Excellent quality and quick service Highly recommend 👌”
Helpful Report
Posted 3 months ago
Martin
Verified Buyer
“Great service, I responded to a quote received and had very quick answers to my questions, part ordered and despatched very fast, arriving the next day in great condition. Can not fault the service I received. Would recommend”
Helpful Report
Posted 3 months ago
Philani
Verified Buyer
“Got the exact part ordered, affordable price and good delivery service”
Helpful Report
Posted 3 months ago
Dave
Verified Buyer
“Excellent service, got the right part the next day”
Helpful Report
Posted 3 months ago
Arlene
Verified Buyer
“Arrived a day late but the part was perfect and a good price”
Helpful Report
Posted 3 months ago
Colin
Verified Buyer
“I ordered a rear view mirror for my van and got about four email replies with quotes, plus one telephone reply. Most were about £30, but one was only £19. The mirror is in good condition and fits perfectly. Obviously I chose the £19 one!”
Helpful Report
Posted 3 months ago
Andrea
Verified Buyer
“Part arrived within 2 days and was perfect for my job. Would highly recommend.”
Helpful Report
Posted 3 months ago
Lynn Jeffery
Verified Buyer
“Brilliant site”
Helpful Report
Posted 3 months ago
Samson Mahere
Verified Buyer
“I followed up my order yesterday noon, and was promised delivery today between 11.30am and 12.30pm, and hey presto, I got it bam at 12.30pm. Good show.”
Helpful Report
Posted 3 months ago
Steven
Verified Buyer
“The concept of partsgateway is good, using a car registration to make sure the parts are correct. However I ordered a door handle for my Peugeot 107. The first supplier supplied door handle with the incorrect colour and the second supplier, whilst charging a premium price supplied a badly scratched and poor condition product. So my experience was to say the least not pleasurable.”
Helpful Report
Posted 3 months ago
Gwion Thomas
Verified Buyer
“On the whole, excellent, although they wanted reviews off me before the package arrived. It was slow in arriving but christmas post got in the way. Otherwise excellent service”
Helpful Report
Posted 3 months ago
Edgardo
Verified Buyer
“I am really happy with the purchase, was fast and accurate”
Helpful Report
Posted 3 months ago
Owais
Verified Buyer
“Took forever in the delivery (and delivery was not even free). They sent me the wrong part as well. The website and ordering process is stuck in 1990s tech! I still have the wrong part as they won’t reply back or provide refund. Avoid..”
Helpful Report
Posted 3 months ago
Oghenevbarho
Verified Buyer
“The user experience was excellent. From finding the product to matching with the supplier, to payment. The process was seemless. The product was shipped as promised and the item was the correct match. We recommend”
Helpful Report
Posted 3 months ago
Jeremy
Verified Buyer
“Fast efficient service- thanks”
Helpful Report
Posted 3 months ago
Terri Lau
Verified Buyer
“Delivery was quick and product is as described & shown on website.”
Helpful Report
Posted 3 months ago
PartsGateway Ltd is rated 4.6 based on 10,369 reviews
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