PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,483 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“All good, received 4 feedback within minutes. Will use again.”

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Posted 1 month ago

“I needed a part for my car faster than my mum texts back — and PartsGateway delivered! Within minutes, I had offers rolling in like I was on Dragon’s Den, but for exhaust pipes. The part arrived quickly, fit perfectly, and didn’t require me to sell a kidney to afford it. Customer service? Brilliant — helpful, friendly, and not once did they make me feel like a confused amateur (even though I 100% am). Highly recommend! They made fixing my car feel less like a chore and more like a mission... successfully completed.”

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Posted 1 month ago

“Great site to reach the used parts dealers Prestige part were 5star with their services”

PartsGateway Ltd 5 star review on 18th July 2025

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Posted 1 month ago

“Upfront easily sourced parts with plenty of choice supplier wise will definitely be back on site in the future.”

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Posted 1 month ago

“Excellent service part came next day well packaged.”

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Posted 1 month ago

“Very good fast service”

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Posted 1 month ago

“Great way of getting the information of the required part out to multiple breakers. Saves a lot of time.”

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Posted 1 month ago

“Really good company to deal with gear box works fine. delivered within 48 hours as promised”

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Posted 1 month ago

“Easy site to work with, Dealers response if normally very quick. my last purchase arrived in excellent time and the company were easy to deal with ard very responsive to questions.”

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Posted 1 month ago

“Very easy site to use, got lots of offers of the parts i required. 2 days later the parts were deliveted”

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Posted 1 month ago

“Excellent service I was sorted in 3 hours 👍”

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Posted 1 month ago

“blimey, actually did what it said on tyhe box. good”

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Posted 1 month ago

“Communication was great, part arrived and is of great quality. Thank you 🙂”

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Posted 1 month ago

“Excellent service with great prices”

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Posted 1 month ago

“Ordered part, it was double checked Paid, In my hands within 4 days.. (weekend) Good communication”

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Posted 1 month ago

“knowledge experience and know how, the guy i spoke to had the lot, and always picks up calls.”

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Posted 1 month ago

“Correct parts supplied in good condition in good time.”

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Posted 1 month ago

“Excellent service. Fast delivery. Only concern was Evri delivery service. Had no communication from them when delivery was. Id I hadn't been in I would not of been able to check package.”

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Posted 1 month ago

“So easy to use great prices easy to pay”

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Posted 2 months ago

“Naz Motors Ltd responded to my advert looking for silver front wings for a car. Purchase was straightforward. However, they sent dark blue colour wings. Phoned them, they admitted it was their mistake and assured me they did have the silver ones in stock. They advised their driver would collect wrong ones when delivering the correct ones the following Monday. No one turned up. Contacted them again and was told they would use DHL who would come on Wednesday to collect & deliver. Cleared my diary, waited in all day, but no one came. Phoned Naz Motors Ltd who said leave it with them but wouldn't provide a tracking number. None of my messages have been answered and they have not contacted me once. I have had to chase them by phone on 4 occasions. They've had more than a fair chance to put things right, but haven't even had the courtesy to call me. I have started a resolution process on PayPal now. Extremely disappointed and let down by Naz Motors Ltd. Very poor show indeed. So now we wait and see if PayPal can sort this out. I certainly will not be recommending this company and would advise to avoid given their unprofessional conduct.”

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Posted 2 months ago

PartsGateway Ltd is rated 4.6 based on 10,483 reviews