PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,569 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Had the part I needed at a good price. I received it promptly, well packaged and in good condition.”

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Posted 5 months ago

“Having eventually received the wing mirror I found it was the wrong colour, the wrong shape and not in good condition. So far it has been impossible to speak to anyone about this. I am going to return the mirror as received and expect to receive a full refund within 7 days. Should this not occur I will be taking County Court action against PartsGateway Ltd which will cost you more than refunding me. I have repacked and sealed the parcel so you won't be getting a picture.”

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Posted 5 months ago

“I have not received the item yet.”

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Posted 6 months ago

“I have not received this order, nor had any word despite writing to the supplier a couple of days ago. Requesr for some info. repeated today.”

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Posted 6 months ago

“Got what I asked for. Plenty of choice. Will use again.”

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Posted 6 months ago

“Great service and delivery very prompt”

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Posted 6 months ago

“All good, received 4 feedback within minutes. Will use again.”

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Posted 6 months ago

“I needed a part for my car faster than my mum texts back — and PartsGateway delivered! Within minutes, I had offers rolling in like I was on Dragon’s Den, but for exhaust pipes. The part arrived quickly, fit perfectly, and didn’t require me to sell a kidney to afford it. Customer service? Brilliant — helpful, friendly, and not once did they make me feel like a confused amateur (even though I 100% am). Highly recommend! They made fixing my car feel less like a chore and more like a mission... successfully completed.”

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Posted 6 months ago

“Great site to reach the used parts dealers Prestige part were 5star with their services”

PartsGateway Ltd 5 star review on 18th July 2025

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Posted 6 months ago

“Upfront easily sourced parts with plenty of choice supplier wise will definitely be back on site in the future.”

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Posted 6 months ago

“Excellent service part came next day well packaged.”

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Posted 6 months ago

“Very good fast service”

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Posted 6 months ago

“Great way of getting the information of the required part out to multiple breakers. Saves a lot of time.”

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Posted 6 months ago

“Really good company to deal with gear box works fine. delivered within 48 hours as promised”

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Posted 6 months ago

“Easy site to work with, Dealers response if normally very quick. my last purchase arrived in excellent time and the company were easy to deal with ard very responsive to questions.”

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Posted 6 months ago

“Very easy site to use, got lots of offers of the parts i required. 2 days later the parts were deliveted”

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Posted 6 months ago

“Excellent service I was sorted in 3 hours 👍”

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Posted 6 months ago

“blimey, actually did what it said on tyhe box. good”

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Posted 6 months ago

“Communication was great, part arrived and is of great quality. Thank you 🙂”

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Posted 6 months ago

“Excellent service with great prices”

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Posted 6 months ago

PartsGateway Ltd is rated 4.6 based on 10,569 reviews