PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,545 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“So easy to use great prices easy to pay”

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Posted 4 months ago

“Naz Motors Ltd responded to my advert looking for silver front wings for a car. Purchase was straightforward. However, they sent dark blue colour wings. Phoned them, they admitted it was their mistake and assured me they did have the silver ones in stock. They advised their driver would collect wrong ones when delivering the correct ones the following Monday. No one turned up. Contacted them again and was told they would use DHL who would come on Wednesday to collect & deliver. Cleared my diary, waited in all day, but no one came. Phoned Naz Motors Ltd who said leave it with them but wouldn't provide a tracking number. None of my messages have been answered and they have not contacted me once. I have had to chase them by phone on 4 occasions. They've had more than a fair chance to put things right, but haven't even had the courtesy to call me. I have started a resolution process on PayPal now. Extremely disappointed and let down by Naz Motors Ltd. Very poor show indeed. So now we wait and see if PayPal can sort this out. I certainly will not be recommending this company and would advise to avoid given their unprofessional conduct.”

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Posted 5 months ago

“Havent recived my parcel yet and its been a wrek”

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Posted 5 months ago

“was a bit expensive, but hard to find bits , so paid, postage was again a bit dear, but arrive on time and well packed,,”

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Posted 5 months ago

“Found me my part straight away ended up cancelling as waited a week to be told part was sent to another person did offer to send another one which declined as needed car and already waited a week asked for refund which they did but there phone manners changed I won't use again with my experience”

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Posted 5 months ago

“Found a part that i tought was inpossible great team💪💪💪💪”

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Posted 5 months ago

“Good service”

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Posted 5 months ago

“Took all the hard work out of endless searching for parts. Kept constant touch with the results and made purchase easy. Will definitely use them again.”

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Posted 5 months ago

“Hmm what to say . Part delivery time 2/3 working days 2 weeks later no part no one answered phone . Finally got thought to say dont send part now refund me because I had brought from somewhere else . Still waiting for refund coming up to 1 month later ..... when u have people like this on ur platform dont expect people to come back to us this again . I know I will not be coming back”

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Posted 5 months ago

“The worst ever spare part dealer. Ordered a bumper and the brought me different order. Call and they said it too early because they have not had tea yet. So rediculous. Delay delivery yet different order”

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Posted 5 months ago

“Brilliant service, quick deliver, exactly what was needed”

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Posted 5 months ago

“Great product as described, quick delivery.”

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Posted 5 months ago

“Got the part- as advertised- and it workrd fully”

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Posted 5 months ago

“Excellent site found all parts required. Delivery and price from breakers brilliant. Would definitely recommend to anyone”

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Posted 5 months ago

“No problems with parts gateway at all,they found me the parts I needed when I couldn't find them myself.good job,thank you.”

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Posted 5 months ago

“Correct part arrived in a timely manner. Satisfied customer 👍.”

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Posted 5 months ago

“Not great as the parts took longer than expected. Other than that it was good”

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Posted 5 months ago

“Would give a 5 if it didnt seems so hectic when phoning, Bought a gearbox which was delivered quickly and was fitted next day to one of our vans and was exactly as described would def use again.”

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Posted 5 months ago

“Part was excellent. Just as description.”

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Posted 5 months ago

“I needed a door handle mechanism for an mot on my octavia mk 2. The part arrived quickly and well packed. I Sprayed up the parts to match my car's colour yesterday and fitted them today ready for the test tomorrow. Everything works perfectly. Happy customer.”

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Posted 5 months ago

PartsGateway Ltd is rated 4.6 based on 10,545 reviews