Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,776 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 24th June 2025

Martyn

Paramount Plants 5 star review on 23rd June 2025

Simon

Paramount Plants 5 star review on 14th June 2025

Sandra

Paramount Plants 5 star review on 6th June 2025

Anonymous

399

Anonymous

Anonymous // 01/01/2019

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“Helpful company to deal with and the plants arrived in a couple of weeks which considering we are on lockdown, was very good!! The plants were all a good size and condition and we also found the instructions and videos online extremely useful. In addition, having shopped around, they were the most keenly priced. Thank you.”

Helpful Report

Posted 5 years ago

Hi Deborah Thank you for your positive comments. So pleased you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Thank you Paramount Plants for pleasant and hassle free experience. We love our tree!”

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Posted 5 years ago

Hi Rhys We're delighted you're so happy with the quality of your tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The plant arrived in excellent condition as scheduled.It is now safely planted but we did have a few initial concerns once we took it out and watered it.It might have helped us if there were some initial care instructions.”

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Posted 5 years ago

Hi John So pleased you're happy with the quality of your plants and with our customer service. So sorry - we usually attach the care instructions for your order to the delivery email. Do get in touch if you need any advice by emailing our team on salesteam@paramountplants.co.uk and they will be able to give you all advice. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great communication and service . Very pleased with the plants”

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Posted 5 years ago

Hi Georgina We're very pleased to hear you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great selection of plants and all well-described. Buying was simple and delivery swift, with great comms all the way. Have already recommended to a neighbour and will definitely use again.”

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Posted 5 years ago

Hi Steve Thanks so much for your positive comments and for your recommendation. We're very pleased to hear you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“We were pleased with the efficiency of ordering from Paramount Plants. They communicated regularly with us regarding our order. They delivered to our front door and we were pleased with the plant we ordered.”

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Posted 5 years ago

Hi Keith We're very pleased to hear you're happy with the quality of your plant and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The plants were better than I expected which is a very pleasant surprise. Can you also please thank Andy for me as we have a Grandparent here shielding from Covid-19 and he was extra helpful in unloading whilst being ultra respectful of Covid-19 distancing requirements. Thank you. I have already placed my next order with you!!”

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Posted 5 years ago

Hi Michael Thank you for your very positive comments, especially right now, it's much appreciated - we're delighted you're happy with the quality of your plants and with our customer service - I will definitely pass on your thanks to Andy. Thank you Karen

Posted 5 years ago

“We wanted a larger plant to finish the garden. Our plant arrived beautifully packed and very healthy. It is now planted and already putting on new growth. Very pleased.”

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Posted 5 years ago

Hi Denise We're delighted you're happy with the quality of your Sarcococca and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I ordered ten plants originally and then had to amend the order. When I called I was advised by the person I spoke to, to email Kamil, but never heard back from him. I then called again after I had received the delivery info and spoke to Karen who dealt with it effeciently. I don't understand why the first chap I called couldn't deal with it and then Kamil, even though I titled the email urgent in capital letters.”

Helpful Report

Posted 5 years ago

Hi Paul We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“I ordered 3 pleached photinia. I was kept in the loop at all times while they were being planted up. The delivery was perfect and I must give a special thank you to delivery man Andy who went above and beyond to see that the plants were delivered to a safe place in my garden. The trees are fabulous! Thank you all so much.”

Helpful Report

Posted 5 years ago

Hi Susan Thank you for your very positive comments - we're delighted you're happy with the quality of your Photinia trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plant arrived in poor condition due to the heat. Paramount plants rapidly resolved the problem and gave me a full refund. Good service.”

Helpful Report

Posted 5 years ago

Hi David We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“All trees and plants were good.”

Helpful Report

Posted 5 years ago

Hi Carole We're very pleased you're happy with your order. Thank you Karen

Posted 5 years ago

“Paramount Plants have always delivered excellent specimens in very good condition. We have been kept well informed about delivery times, and every effort has been made to accommodate our wishes. Service has been reliable, helpful and friendly. I have no hesitation in recommending this company.”

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Posted 5 years ago

Hi Alyson Thanks for the recommendation, we're pleased you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very healthy plants received in good condition. I have ordered twice from Paramount and have been very pleased with the quality of the plants and with the service received.”

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Posted 5 years ago

Hi Jane So nice to hear from a returning customer and we're delighted you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Absolutely fantastic service and top quality plants.”

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Posted 5 years ago

Hi Sandra So pleased you're happy with the quality of your trees and with our customer service. Thank you Karen

Posted 5 years ago

“Very efficient - quick to answer queries and kept informed about delivery once order was placed. Driver rang when he was on his way and arrived promptly. Tree in good condition and at 8.5 ft tall was at the larger end of the size range given on the internet description (6.5 - 8 feet). Very happy with my order - as usual!”

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Posted 5 years ago

Hi Katherine Thanks so much for your very positive comments much appreciated, especially right now! We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great quality plants. Will definitely use Paramount again.”

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Posted 5 years ago

Hi Caroline Very glad to hear you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plants look really healthy and value for money is excellent. Delivery was quite quick even tho the current situation with isolations is very difficult. I will buy more plants soon as I haven’t finished with the garden .”

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Posted 5 years ago

Hi Carlos So pleased to hear you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great thank you. It was delivered with one big flower showing and considering the Covid-19 pandemic it was still delivered.”

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Posted 5 years ago

Hi Charlotte So pleased you're happy with your Magnolia tree and our customer service. Look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Never leave feedback but as I received such an excellent experience from order (even made a change after initial order) to product, through to follow up to check on quality level. Ordered a number of different hedging plants and all look great. Many thanks will definitely use again”

Helpful Report

Posted 5 years ago

Hi Alister Thanks so much for your very positive comments - we're delighted you're happy with your hedging plants and our customer service. Look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,776 reviews