I did not order any plants but I did order an insecticide called 'XenTari ' which I found very effective in the past against box Caterpillar. It came in a tiny Box which would easily fit through a regular letter box. I was amazed to be charged so much for delivery £9.99 and did question this at the time. I was answered by email and told that I could come and pick it up instead. A silly answer considering we were in the middle of lock down and you are closed to the public and about 10 miles away. When it arrived It came in an enormous cardboard box at least 10 times the size of the packaged product and was delivered by road. I use this product XenTari because it is kind to the environment, therefore I don't mind that it is an expensive product but to pay such a large amount for a non ecological delivery service is counter productive so I will not be using your company again.