Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,859 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 17th October 2025

Mark

Paramount Plants 5 star review on 16th October 2025

Jennie

Paramount Plants 5 star review on 6th October 2025

Julie

431

Anonymous

Anonymous // 01/01/2019

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“Ordered 2 ‘Nellie Steven’s Holly trees, excellent delivery service and beautiful trees”

Paramount Plants 5 star review on 4th October 2025

Helpful Report

Posted 3 weeks ago

Good afternoon Julie, Thank you for your wonderful review! We’re delighted to hear that your ‘Nellie Stevens’ Holly trees were delivered beautifully and that you’re pleased with their quality. Your satisfaction is our top priority, and we can’t wait to help you with your future gardening needs! kindregards Peter

Posted 1 week ago

“Great customer care and support.”

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Posted 1 month ago

Good afternoon Emma, Thank you for your kind words! We’re so glad to hear that you experienced great customer care and support. Your satisfaction is our top priority, and we’re always here to help with any gardening needs you may have. kind regards Peter

Posted 1 week ago

“I was quite nervous about spending over £3500 on plants on line. I have to say the service was great and the trees were just as I expected. Very healthy and are thriving in the garden. I would highly recommend. I did have to wait slightly longer than expected but appreciated it was a big order and they had to source the some of the trees.”

Paramount Plants 5 star review on 26th September 2025

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Posted 1 month ago

Good afternoon Tricia, Thank you for your fantastic review! We completely understand your concerns when making such a significant purchase online, and we’re thrilled to hear that our service met your expectations. It’s wonderful to know that your trees are healthy and thriving in your garden. We appreciate your patience with the delivery time, and we look forward to assisting you with your future gardening endeavors! kind regards Peter

Posted 1 week ago

“i am very pleased with my hydrangea, it arrived well packaged and in great condition”

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Posted 1 month ago

Good afternoon Eugenia, Thank you for your lovely review! We’re so pleased to hear that your hydrangea arrived in great condition and was well packaged. It’s always wonderful to know our plants are going to new homes in such a positive way. We appreciate your support and hope you enjoy your beautiful hydrangea! kind regards Peter

Posted 1 week ago

“Would buy from these again and again always well packaged and top quality plants”

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Posted 1 month ago

Good morning Nicola , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 month ago

“Strong healthy plants delivered well packaged. I was going to buy two cherry trees as well but was qoted c£200 for delivery! I bought two excellent 2m tall potted trees of my choice from the garden centre for £60 each. I was impressed with your web site and detailed information but delivery costs to Cumbria are clearly an issue. I would like to buy more plants from Paramount.”

Helpful Report

Posted 1 month ago

Good morning Patricia We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 month ago

“The whole journey with paramount plants is excellent. From advice before purchasing, ordering, keeping in touch, delivery and after sales. They are very professional and friendly. Also, the trees we ordered are healthy and thriving.”

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Posted 1 month ago

Good morning Catherine, Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with us and that your trees are healthy and thriving. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future! kind regards Peter

Posted 1 month ago

“Excellent company, I ordered 6 photina standard trees All arrived on time, all in good health. Would use them again.”

Paramount Plants 5 star review on 13th September 2025

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Posted 1 month ago

Good morning Mathew, Thank you for your wonderful review! We’re thrilled to hear that your trees arrived in excellent condition and on time. Your support means the world to us, and we look forward to assisting you again in the future. kind regards Peter

Posted 1 month ago

“Apologies for the delay. Just wanted to say thank you for your outstanding service. This is the 3rd order of trees in the last 12yrs and Paramount never fails to supply great quality trees with very good service and back up. The trees are looking wonderful, even through this exceptionally dry period. Many thanks to the team. Tania Hoggett Oxfordshire”

Helpful Report

Posted 1 month ago

Good morning Tania, Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a great experience with us over the years and that our trees continue to thrive even in challenging conditions. Your continued support means a lot to our team. We look forward to serving you again in the future! kid regards Peter

Posted 1 month ago

“Lovely healthy plants. Well packaged and growing well!”

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Posted 1 month ago

Good morning Caroline, Thank you for your lovely review! We're thrilled to hear that your plants arrived healthy and well-packaged. It's wonderful to know they're growing well! We appreciate your feedback and look forward to assisting you again in the future. kind regards Peter

Posted 1 month ago

“We bought 12 full standard red robins 3-3.25m tall. At first I was dubious about my purchase because the price was so competitive but I couldn’t be happier! The customer service I received was brilliant, nothing seemed too much trouble. They even suggested what I would need to help me plant these trees with success. They also sent me a step by step guide on how to plant them. At the stage of purchase, they do not give you a delivery date but you’re able to tell them your preferred date. Our trees were delivered on the date we requested. The delivery itself was great, they had a live time so you could see exactly where they were. Everything was on the delivery and the trees were beautiful. They were all healthy and no damage. All pot grown too! They’ve been planted for 3 weeks now and they are all still healthy and thriving. Following the delivery, Paramount plants aftercare was outstanding. They followed up with courtesy emails to ask how the trees were doing and with watering guides to get the best success. Very impressed with the customer service and the products, we will be using them again when we come to do our next boundary. Thank you!”

Paramount Plants 5 star review on 30th August 2025

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Posted 1 month ago

Good morning Holly, Thank you for your wonderful review! We're thrilled to hear that you're so pleased with your red robins and the service you received. It’s great to know that our aftercare and planting guides have been helpful. Your satisfaction means the world to us, and we can't wait to assist you with your next project! kind regards Peter

Posted 1 month ago

“Excellent service. Very friendly staff. Plant delivered safely and on time”

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Posted 1 month ago

Good morning Veronica, Thank you for your wonderful feedback! We're thrilled to hear that you received excellent service and that your plant arrived safely and on time. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. kind regards Peter

Posted 1 month ago

“Bought 3 camellias. Great plants, healthy and not pot bound (unlike plants I bought from B and Q website). Very well packed and delivery very good. I will buy more from Paramount.”

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Posted 1 month ago

Good morning Peter, Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you're happy with your camellias and the care we put into our packaging and delivery. We can’t wait to assist you with your future purchases! kind regards Peter

Posted 1 month ago

“good service”

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Posted 1 month ago

Good morning Shaheen, Thank you for your positive feedback! We're glad to hear you had a good experience with our service. We look forward to assisting you again in the future! Kind regards Peter

Posted 1 month ago

“Outstanding customer service!”

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Posted 2 months ago

Good morning Hans, Thank you for your wonderful feedback! We’re thrilled to know you experienced outstanding customer service. Your satisfaction means a lot to us, and we look forward to assisting you again soon. Kind regards, Peter

Posted 1 month ago

“A really excellent service from start to finish. Actually exemplary. The delivery guy was super knowledgeable and the trees were exactly as described. Very happy.”

Helpful Report

Posted 2 months ago

Good morning Steven, Thank you for your fantastic feedback! We're thrilled to hear that you had an exemplary experience and that our delivery team provided you with the knowledge you needed. Your satisfaction is what we strive for, and we appreciate your kind words. We look forward to assisting you again in the future! Kind regards, Peter

Posted 1 month ago

“Fantastic service. Bought another pleached Red Robin from Paramount Plants to replace one of 5 bought 7 years ago that suddenly died. Price was still great value 7 years later and free local delivery. The man that delivered our tree was so very lovely and had a look at our older trees too to check everything ok. He was such a lovely guy but unfortunately cannot remember his name but did Paramount Plants proud. A happy returning customer.”

Paramount Plants 5 star review on 26th August 2025

Helpful Report

Posted 2 months ago

Good morning Angela, Thank you for your wonderful review! We're thrilled to hear that you're pleased with your purchase and the service you received. Our team takes great pride in ensuring our customers are happy, and it’s lovely to know that our delivery driver made a positive impression. We appreciate your continued support and look forward to serving you again soon! kind regards Peter

Posted 1 month ago

“So far so good ordered a Christmas tree can’t remember the name for out the front of my house it’s a beautiful looking tree extremely good quality would highly recommend Paramount Plants”

Paramount Plants 5 star review on 23rd August 2025

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Posted 2 months ago

Good morning Janine, We're thrilled to hear that you're pleased with your beautiful Christmas tree! Thank you for your kind recommendation, and we hope it brings joy to your home this festive season. We look forward to serving you again in the future. kind regards Peter

Posted 1 month ago

“This is the second plant of this type I have bought from Paramount plants. Both have been exceptional. The size of the latest one was far greater than expected. It really is a stunning plant that lights up the garden.”

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Posted 2 months ago

Good morning Marcia, Thank you for your wonderful review! We're thrilled to hear that you're enjoying your plants and that the latest one exceeded your expectations. It's fantastic to know that it's bringing such beauty to your garden. We appreciate your loyalty and look forward to helping you with your future gardening endeavors! kind regards Peter

Posted 1 month ago

“Not the cheapest so I would have expected something of a better quality. Spindly for two feet then a few dried up leaves. Not a sign of any berries, green or red, looks like I've wasted my money.”

Helpful Report

Posted 2 months ago

Hello David, Thank you for your feedback. I’m sorry to hear that the quality of the plants did not meet your expectations. We strive to provide the best for our customers, and I appreciate your honest input. I would love the chance to address your concerns, so please check your email for further assistance. Kind regards, Peter

Posted 2 months ago

Thank you for your feedback David. We’re sorry to hear you’re disappointed with your Butcher’s Broom (Ruscus aculeatus) plant and we take all customer concerns seriously. Our customer services have already emailed you to ask for more information about this. Just to clarify, Butcher’s Broom typically flowers in spring and produces its red berries in late autumn or winter, so in August it’s normal for there to be no berries yet. Young Butcher’s Broom plants can sometimes look less bushy until they’re established, but with the right care they usually thrive and develop the attractive foliage and berries customers expect. Please email our customer services team at info@paramountplants.co.uk with photos of your plant so we can review the situation and provide advice or assistance directly

Posted 2 months ago

Paramount Plants is rated 4.8 based on 3,859 reviews