Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,768 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,768 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 1st June 2025

392

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently purchased some pleached trees and despite a couple of hitches with delivery, which were quickly rectified, we found there service to be very professional and efficient. We were a little nervous about the trees once planted, so i contacted Paramount for advice. They were prompt and extremely helpful and re assuring. I wouldn’t hesitate to contact them again with ano other concerns.”

Helpful Report

Posted 3 weeks ago

Good afternoon Jane, Thank you for your kind review! We're delighted to hear that you found our service professional and efficient, even with the delivery hiccups. It's great to know that our team was able to provide you with the reassurance you needed about your pleached trees. Your satisfaction is our priority, and we truly appreciate your willingness to reach out for assistance. We look forward to helping you with any future concerns! Kind regards, Peter

Posted 3 weeks ago

“Great service apart from the delivery time - took longer than stated and meant that we had to rush to plant trees the day before going on holiday! Apart from that the customer service and advice was good, delivery person polite and helpful, trees arrived in a good condition. Would definately recommend, just be mindful of long delivery wait time.”

Helpful Report

Posted 3 weeks ago

Good afternoon, Thank you for your thoughtful review! We’re glad to hear that you were pleased with our customer service and the condition of your trees upon arrival. We apologize for the delay in delivery and understand how that can be stressful, especially with your holiday plans. Your feedback is invaluable, and we’ll certainly take it into account as we strive to improve our delivery times. We appreciate your recommendation and look forward to serving you again in the future! Kind regards, Peter

Posted 3 weeks ago

“Great quality and really well developed/mature plants, the palm tree in particular was much bigger than we had hoped!”

Helpful Report

Posted 3 weeks ago

Good afternoon, Thank you for your fantastic review! We're overjoyed to hear that you’re thrilled with the quality and maturity of your plants, especially the palm tree. It’s always our aim to exceed expectations, and we're delighted that we could do just that for you. We appreciate your support and look forward to helping you with all your planting needs in the future! Kind regards, Peter

Posted 3 weeks ago

“The plant I received was very healthy, communication was efficient and it was carefully packaged. It was a little smaller than expected but overall very happy. Would use again.”

Helpful Report

Posted 3 weeks ago

Good afternoon Lynne, Thank you for your lovely review! We're pleased to hear that your plant arrived healthy and well-packaged, as we take great care in our shipments. We understand that size can sometimes be a bit surprising, and we truly appreciate your understanding. Your happiness is important to us, and we look forward to the opportunity to assist you again in the future! Kind regards, Peter

Posted 3 weeks ago

“I had beeen unable to track down a Manuka plant elsewhere and so tried Paramount Plants for the first time when I found they had some in stock. Ordering process was easy and the plant arrived within time scale given. The cardboard box that it arrived in was a bit battered and torn at corners but the plant itself was not damaged. It was very dry but after a good watering and time outside it recovered and am very pleased with it.”

Helpful Report

Posted 3 weeks ago

Good afternoon Janet, Thank you for taking the time to share your experience! We're delighted to hear that you were able to find the Manuka plant you were looking for and that the ordering process went smoothly. We apologize for the condition of the box upon arrival; we strive to ensure our packaging protects the plants as best as possible. It's great to know that with a little care, your plant has made a full recovery. We truly appreciate your feedback and look forward to serving you again! Kind regards, Peter

Posted 3 weeks ago

“Healthy large shrub/tree. Arrived as promised with all its blooms. Very happy with this unusual shrub which I had seen planted in Paris and wnated for my garden to remind me of that trip.”

Helpful Report

Posted 3 weeks ago

Good afternoon Miichele, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 3 weeks ago

“The delivery was 2 weeks later than initially advertsised, which has caused chaos on he whole project and the management of the teams. In addition the shapes of trees delivered were not as expected. The pictures were misleading (decsriptions were correct though). After struggling to organise a pick up of the plants, the reufnd was promptly organised.”

Helpful Report

Posted 3 weeks ago

Hello, thank you for your valued feedback, we are sorry to hear of the issues you have experienced. We do endeavour to keep images as current as possible but our customers can always request images of plants prior to delivery. I have reached out to you to via email to resolve any issues and hoping to hear from you in due course kind regards Peter

Posted 3 weeks ago

“Paramount were professional throughout the whole experience with them . The plants are healthy and look amazing in our new garden Would definitely recommend them .”

Helpful Report

Posted 4 weeks ago

Good afternoon Elizabeth, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 3 weeks ago

“Amazing communication, super quality plants and delivered as expected. The "how to" blogs were very helpful and from order to delivery communication has been clear and honest. Would purchase from again.”

Helpful Report

Posted 4 weeks ago

Good afternoon Lydia, We are delighted to hear that you had such a positive experience with us! Clear communication and quality plants are what we strive for, and it’s wonderful to know our resources were helpful as well. Thank you for your kind words; we look forward to welcoming you back soon! Kind regards, Peter

Posted 3 weeks ago

“A good company to deal with. The trees arrived well packed and in excellent condition. They have thrived now planted. Delivery was on time with a helpful driver. Notifications were excellent and follow up good.”

Helpful Report

Posted 4 weeks ago

Good morning , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 4 weeks ago

“Great plants, excellent service.”

Helpful Report

Posted 4 weeks ago

Good morning Joan, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 4 weeks ago

“Great plant. I chose on line as a present so had no idea what it looked like. But my sister in law sent me a photo when it was planted and it looks fantastic. I would definitely recommend. The delivery and communication was spot on. Thank you paramount plants!”

Helpful Report

Posted 4 weeks ago

Good morning Linda, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 4 weeks ago

“Good communication throughout and trees delivered by a very helpful Paramount plants driver . All looked healthy ( tho dormant at the time ) and appear in good health 4 weeks later .”

Helpful Report

Posted 1 month ago

Good morning Susan, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 4 weeks ago

“Communication from paramount plants was very good. The plants arrived well packaged and undamaged. I have planted all 5 plants and so far they have taken well. not a cheap option, but for instant effect well worth it and paramount plants are the only supplier I could find for larger specimens. So thank you!”

Helpful Report

Posted 1 month ago

Good morning Dagmar , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 month ago

“excellent service. lovely healthy tree.”

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Posted 1 month ago

Good morning Carole, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 month ago

“Great communication, realistic eta's and good customer service in general. And great quality plants, all as described.”

Paramount Plants 5 star review on 3rd May 2025

Helpful Report

Posted 1 month ago

Good morning Christopher, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 month ago

“Excellent service, healthy plant, lots of new shoots, and now looking very much at home in our garden. A good buy.”

Helpful Report

Posted 1 month ago

Good morning John , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 month ago

“always top quality plants and top quality service”

Helpful Report

Posted 1 month ago

Good morning Michael , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 month ago

“Paramount Plants supply really good quality plants. They always arrive safely and in healthy condition. Theirs is the first site I visit when looking for a new shrub.”

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Posted 1 month ago

Good afternoon Jill, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 month ago

“We wanted to put up a privacy screen between ourselves and our neighbours (lovely as they are!), so purchased 15 Red Robin pleached trees. They were all in very good condition when they arrived and are thriving. Paramount followed up to check everything was OK and also sent advice on feeding which we are following. We would use them again, and are very pleased with the way the plants are settling in.”

Paramount Plants 5 star review on 24th April 2025

Helpful Report

Posted 1 month ago

Good morning Gill , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 month ago

Paramount Plants is rated 4.8 based on 3,768 reviews