Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,859 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 17th October 2025

Mark

Paramount Plants 5 star review on 16th October 2025

Jennie

Paramount Plants 5 star review on 6th October 2025

Julie

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not realise how big the tress I ordered once they arrived the driver went above and beyond to help me. Many thanks to him for all his efforts.”

Helpful Report

Posted 3 days ago

“Very good plants as advertised arrived undamaged”

Helpful Report

Posted 2 weeks ago

Good afternoon David, Thank you for your positive review! We're glad to hear that your plants arrived in good condition and met your expectations. We appreciate your feedback and hope to see you again soon for your gardening needs. kid regards Peter

Posted 1 week ago

“I’ve bought two plants. Both were delivered as planned. The Acer was in good condition but the other plant was slightly damaged not healthy.”

Helpful Report

Posted 2 weeks ago

Good afternoon Junior, Thank you for your review! We're glad to hear that your Acer arrived in good condition and that the delivery went as planned. We're truly sorry to learn that the other plant was not up to our usual standards. Your feedback is valuable, and we will certainly take it into consideration as we strive to improve our service. We appreciate your understanding and hope to have the opportunity to serve you better in the future. kind regards Peter

Posted 1 week ago

“good service”

Helpful Report

Posted 2 months ago

Good morning Shaheen, Thank you for your positive feedback! We're glad to hear you had a good experience with our service. We look forward to assisting you again in the future! Kind regards Peter

Posted 1 month ago

“Waited a long time for these to arrive but once here the Product was excellent will by from paramount again.”

Helpful Report

Posted 3 months ago

Good morning Stephanie, Thank you for your lovely review! We're delighted to hear that, despite the wait, you found the product to be excellent. Your support means a lot to us, and we look forward to serving you again in the future! kind regards Peter

Posted 3 months ago

“I initially had a problem with completing the order on the website. When I pointed out the problem the staff were really helpful and that was soon sorted. Delivery took a while and then I had to delay by two weeks but, when the trees arrived, the driver was very good in helping myself and my colleague get the trees up a few tricky steps. An awkward location to deliver to which was managed successfully.”

Helpful Report

Posted 3 months ago

“Great service apart from the delivery time - took longer than stated and meant that we had to rush to plant trees the day before going on holiday! Apart from that the customer service and advice was good, delivery person polite and helpful, trees arrived in a good condition. Would definately recommend, just be mindful of long delivery wait time.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for your thoughtful review! We’re glad to hear that you were pleased with our customer service and the condition of your trees upon arrival. We apologize for the delay in delivery and understand how that can be stressful, especially with your holiday plans. Your feedback is invaluable, and we’ll certainly take it into account as we strive to improve our delivery times. We appreciate your recommendation and look forward to serving you again in the future! Kind regards, Peter

Posted 5 months ago

“The plant I received was very healthy, communication was efficient and it was carefully packaged. It was a little smaller than expected but overall very happy. Would use again.”

Helpful Report

Posted 5 months ago

Good afternoon Lynne, Thank you for your lovely review! We're pleased to hear that your plant arrived healthy and well-packaged, as we take great care in our shipments. We understand that size can sometimes be a bit surprising, and we truly appreciate your understanding. Your happiness is important to us, and we look forward to the opportunity to assist you again in the future! Kind regards, Peter

Posted 5 months ago

“I had beeen unable to track down a Manuka plant elsewhere and so tried Paramount Plants for the first time when I found they had some in stock. Ordering process was easy and the plant arrived within time scale given. The cardboard box that it arrived in was a bit battered and torn at corners but the plant itself was not damaged. It was very dry but after a good watering and time outside it recovered and am very pleased with it.”

Helpful Report

Posted 5 months ago

Good afternoon Janet, Thank you for taking the time to share your experience! We're delighted to hear that you were able to find the Manuka plant you were looking for and that the ordering process went smoothly. We apologize for the condition of the box upon arrival; we strive to ensure our packaging protects the plants as best as possible. It's great to know that with a little care, your plant has made a full recovery. We truly appreciate your feedback and look forward to serving you again! Kind regards, Peter

Posted 5 months ago

“Plants arrived in good condition, and I received an email later to check that I was happy with the order.”

Helpful Report

Posted 6 months ago

Good afternoon, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 6 months ago

“Good communication.Good quality product delivered in excellent condition.”

Helpful Report

Posted 6 months ago

Good morning , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 6 months ago

“Overall I am happy with this company. They keep you well informed, via email, of the order status and what to do once you receive your plants. There was a short delay sending my order out, but I was kept upto date and it arrived intact and well watered. It would have been nice to have had some sort of delivery tracking on the day, but this is not an option available. My only real issue, hence the 4 stars was that the small tree I ordered, although well secured for transport purposes, would have been almost impossible for me to remove from the pot had I not had a husband with tools to enable the removal of the two pieces of bracing wood which were wedged into the pot and stapled through the pot into place. They were large heavy duty staples and were pretty difficult to remove which tarnished the experience for me.”

Helpful Report

Posted 7 months ago

Good morning Lisa , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 7 months ago

“Your people are charmingly helpful and the plants very good. I would have liked a little more 'consultation' on delivery dates but I recognise that deliveries all over the country cannot be scheduled according to the exact requirements of every customer.”

Helpful Report

Posted 10 months ago

Good morning John, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 10 months ago

“Plant arrived in good condition, undamaged and seemingly healthy. Good instructions on aftercare. Communication on delivery also plentiful. The only frustration being the very long wait between order and delivery which was approx 3 weeks. Still, it was a plant I can't find locally.”

Helpful Report

Posted 11 months ago

Good morning Alison , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback, our apologies for any delays Kind regards Peter

Posted 11 months ago

“Good quality well packaged”

Helpful Report

Posted 1 year ago

Good morning Sue , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 11 months ago

“Kept well-informed of delivery. Plants well packed. Healthy plants a couple rather pot-bound but prob due to time of year, and they seem to have settled in with some teasing out of roots. Were used to fill a small border in front of a museum for Cheltenhams WW1 original crosses museum”

Helpful Report

Posted 1 year ago

Good morning Julia , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“too early just planted”

Helpful Report

Posted 1 year ago

Hi John, we totally understand it’s still early days after planting to give a proper review, but we just check in to ensure the plant quality is acceptable to you and delivery ok. And presume that all was ok but have emailed you. We are very sorry if our review request was not welcome. We do find it helpful to ensure our customers are satisfied at the time of delivery but of course we’re here to help if you (or any customers )have any future questions as their plants settle in. We have also emailed you about this to avoid any confusion. Kind Regards Karen Paramount Plants

Posted 1 year ago

“Lovely tree. The only thing to note is, the pear seems to have succumbed to the black spot disease that pear trees get from nearby juniper trees. I am hoping this will go away as the leaves fall, as I'm not near any junipers, for them to catch the spores.”

Helpful Report

Posted 1 year ago

Good afternoon, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Very happy woth the quality of service provided. Delivery details were clear and updated regularly. I would definitely recommend this company.”

Helpful Report

Posted 1 year ago

Good afternoon Louis, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“It was a gift. So don't know.”

Helpful Report

Posted 1 year ago

Good morning Margaret, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

Paramount Plants is rated 4.8 based on 3,859 reviews